Ashutosh Mishra

Product Manager

Bengaluru, Karnataka, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Spearheaded Froker app revamp boosting user engagement.
Reduced order cancellations by 78% through Admin Portal.
Promoted to Product Manager within one year.

Stackforce AI infers this person is a Fintech Product Manager with a strong focus on AML and customer experience.

Contact

Skills

Core Skills

Product ManagementProduct DevelopmentUser Experience Design (ued)Customer ExperienceData AnalyticsAnti-money Laundering (aml)Customer Due Diligence (cdd)

Other Skills

Analytical SkillsBacklog ManagementCustomer Relationship Management (CRM)Data AnalysisData ManagementDigital StrategyGo-to-Market StrategyManagement Information Systems (MIS)User StoriesWireframing

About

As a Product Manager at Froker, a leading social media and food delivery app, I leverage my MBA degree and my background in Anti-Money Laundering (AML), Customer Due Diligence (CDD), and Transaction Monitoring to deliver products that enhance customer satisfaction, operational efficiency, and business growth. In the past year, I have spearheaded several initiatives that resulted in significant improvements across key performance metrics, such as daily active users, downloads, app engagement time, user base, order cancellations, onboarding time, delivery time, and order volume. I led the comprehensive revamp of the Froker app, the development and implementation of the Admin Portal and the CS Portal, and the optimization of the order delivery process. My promotion from Assistant Product Manager to Product Manager at Froker reflects my dedication to driving innovation and delivering tangible results. I have a strategic vision, cross-functional collaboration skills, and a passion for product excellence. I am excited to join your organization, where I can contribute to your culture of innovation and your commitment to pushing the boundaries of technology.

Experience

Froker

Product Manager

Jan 2023 – Present · 3 yrs 2 mos · India · On-site

Orchestrated a product revamp, boosting DAUs by 25%, downloads by 20%, app engagement by 30%, and Froker users by 300%.
Led Admin Portal development, reducing order cancellations by 78% and merchant onboarding time from 10 days to just 1.
Innovated with a CS Portal, cutting order delivery time by 20 minutes and handling 80% more orders through enhanced automation.
Forged strategic 3PL partnerships, slashing operational costs by 20%.
Earned a promotion from Associate Product Manager to Product Manager based on impactful deliverables and performance within 1 year.

Customer ExperienceGo-to-Market StrategyData AnalyticsProduct DevelopmentUser Experience Design (UED)Digital Strategy+1

Anz

Analyst

Aug 2021 – Jan 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

Created 2 years and 1 year of detailed roadmap to support multiple AML solutions for the ANZ Bank.
Conceptualized and released MVP of inhouse AML solution to improve internal scoring and risk solutions reducing the cost of outsourced solution by 20% while maintaining the health metric within 4 months.
A/B tested and released CDD (Customer Due Diligence) solution improving the identification of high-risk customer by 20% within the testing time frame by enhancing data gathering and improved audit trail. Eventually rolling it out to all locations in India
Improved the KYC flow during the customer onboarding reducing the abandonment rate and improving the onboarding time from 5 mins to 3.5 mins.

Data AnalyticsCustomer Due Diligence (CDD)Anti-Money Laundering (AML)Data Management

Standard chartered

Senior analyst (KYC and Transaction Monitoring)

Jul 2017 – Feb 2021 · 3 yrs 7 mos · Bengaluru, Karnataka, India · Hybrid

. Implemented commercial banking profile analysis tool improving data collection and analysis and integrating with banking KYC and CDD tools.
Developed AML and sanctions screening module by integrating with dedicated AML and sanctions engines such as World Check and Lexis Nexis.
Developed scoring and profile assessment logic based on the screening results improving identification of high-risk customers by 15% in FY 20-21
Promoted to product owner from senior analyst in FY 19-20

Data AnalyticsAnti-Money Laundering (AML)Customer Due Diligence (CDD)

Hsbc

CDD Analyst

Feb 2016 – Jul 2017 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

AML, CDD.

Mphasis

Knowledge Specialist

Sep 2014 – Jan 2016 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

ISDA Master Agreements, Global and Domestic Custody agreements of various financial products and services like Derivatives, safekeeping/custody, fixed income products services