Supratik Mukherjee

Operations Associate

Bengaluru, Karnataka, India9 yrs 9 mos experience
AI Enabled

Key Highlights

  • Proven expertise in customer experience and operations management.
  • Strong background in training and development using modern tools.
  • Demonstrated leadership in transforming customer interactions.
Stackforce AI infers this person is a Customer Experience and Operations Specialist in the Food & Beverages industry.

Contact

Skills

Core Skills

Customer ExperienceOperations ManagementLearning And DevelopmentTrainingSales

Other Skills

AIAnalytical SkillsCanvaCoachingCommunicationConsumer ServicesCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer ServiceCustomer SupportEarly WarningEnglishFigmaLeadershipMarket Intelligence

About

Experienced Specialist with a demonstrated history of working in the food & beverages industry. Skilled in Customer Service, Microsoft PowerPoint, Leadership, Team Management, and Marketing. Strong professional with a Masters Social Work focused in Human Resources Management/Personnel Administration, General from Vidyasagar University. Developed a keen interest in sales and have been disrupting the real estate market

Experience

Crew

Assistant Manager - Cx and Ops

Oct 2025Present · 5 mos · Bengaluru, Karnataka, India · On-site

  • Thrilled to share that I’ve joined Swiggy as Assistant Manager – Crew (CX & Operations)!
  • Excited to be part of a brand that’s redefining customer experience and operational excellence at scale.
  • Looking forward to learning, collaborating, and contributing to making every Swiggy interaction a delight!
  • Here’s to new challenges, experiences, and growth ahead!
  • # Converting Experiences to Life styles....
  • #NewBeginnings #Swiggy #CX #Operations #CustomerExperience #CareerGrowth
Customer ExperienceOperationsOperations Management

Simpl

2 roles

Lead -CX Trainer || Learning and Development

Apr 2025Oct 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

  • Creating Training content using, AI and Figma and Canva.
  • Leading the NHT batches with proper training modules and Schedules.
  • Train the trainer certified
Training Content CreationAIFigmaCanvaLearning and DevelopmentTraining

Lead - Customer Experience

Mar 2024Mar 2025 · 1 yr · Bengaluru, Karnataka, India · On-site

  • Converting customer experiences to Lifestyles
Customer Experience

Chqbook

Manager - Customer Experience

Mar 2023Oct 2023 · 7 mos · Bengaluru, Karnataka, India · On-site

Uni cards

Senior Team Lead - Customer Care

Oct 2021Mar 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

360 realtors llp

Lead - Sales

Dec 2020Sep 2021 · 9 mos · Bengaluru, Karnataka, India

  • Covid Impacted

Licious - born to meat

Lead - Customer Excellence

Jun 2017Dec 2020 · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Sales

Amazon

Seller Support Associate

Feb 2017May 2017 · 3 mos · India

CoachingCustomer SupportOral CommunicationMicrosoft ExcelEnglishEarly Warning+5

Freeset global

Operations Manager

Aug 2015Feb 2017 · 1 yr 6 mos · Kolkata, West Bengal, India · On-site

Oral CommunicationEnglish

Education

Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

Diploma in Business Management

Jan 2016Dec 2016

Vidyasagar University

Masters Social Work

Jan 2013Jan 2015

Calcutta University, Kolkata

Bachelor's degree — English Honours

Jan 2010Jan 2013

Calcutta Boys' School

Jan 2005Jan 2010

The Assembly of God Church School - India

General — NA

Jan 1996Jan 2005

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