Jun 2023 – Mar 2024 · 9 mos · India · Hybrid

Jul 2022 – Nov 2022 · 4 mos · Bengaluru, Karnataka, India

• Allocated resources to planned programs according to business objectives.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Trained new employees on proper protocols and customer service standards.
• Identified issues, analyzed information and provided solutions to problems.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Jul 2021 – Jun 2022 · 11 mos · Bengaluru, Karnataka, India

• Implemented process improvement to shape organizational structure, optimize procedures for higher efficiency to help company grow.
• Led improvement initiatives to advance operations efficiencies and increase revenue.
• Managed account to retain existing relationships and grow share of business.

Aug 2020 – Jan 2021 · 5 mos · Toronto, Ontario, Canada

• Compile safety programs.
• Practice safe working techniques.
• Implement and maintain health and safety standards.
• Maintain compliance of all safety regulations.
• Conduct regular staff meetings to share best practice techniques.
• Standardize health and safety in order to remain consistent.
• Promote safety initiatives.
• Document staff information, minutes of meetings, and reports compiled for management.

Aug 2020 – Jan 2021 · 5 mos · Toronto, Ontario, Canada

• Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations
• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
• Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
• Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies
• Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements

Jul 2020 – Present · 5 yrs 8 mos · India · On-site

• Celeste Interiors specialises in transforming spaces into breathtaking works of art. With our passion for design and keen eye for detail, we bring your interior design dreams to life. From residential to commercial projects, our expert team creates inspiring environments that harmonize aesthetics and functionality. Discover the perfect blend of elegance, style, and personalized solutions.

Nov 2019 – Nov 2020 · 1 yr · Toronto, Ontario, Canada

Sep 2017 – Aug 2019 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Managed elite group of customers of Total Environment throughout the complete post sales life cycle of home buying.
• Regular project/unit updates to customers.
• Assisting customers in their unit customization.
• Coordinating with internal teams to ensure unit works progress as per schedule.
• Maintained healthy relationship with customers thereby creating a good experience throughout the journey of customization.
• Formally recorded each customization in the company's ERP system and provided regular reports to the function heads of the status.