Dec 2023 – Jan 2025 · 1 yr 1 mo

Apr 2023 – Jan 2025 · 1 yr 9 mos

Apr 2022 – Jan 2025 · 2 yrs 9 mos

Apr 2021 – Jan 2025 · 3 yrs 9 mos

Jan 2019 – Feb 2021 · 2 yrs 1 mo

•  Liaising with all parties involved in financial transactions
•  Insurance Premium accounting for clients
•  Accounts receivable process that applies incoming payments to the correct customer accounts and receivable invoices.
•  Discrepancy management
•  Training new batches
•  Liaising with clients in relation to queries

Nov 2018 – Jan 2019 · 2 mos

•  Investigating cases of insurance fraud based on information received from the fraud detection system
•  The analyst is also proactively responsible for identifying instances of potential fraud.
•  Monitor real time claims and identify high risk transactions within the business or individual.
•  Resolve customer issues within the scope of existing service level agreements.
•  Ensure confidentiality of all information collected during investigation
•  Generate suspicious activity reports and risk management reports for Managers

Sep 2015 – Nov 2018 · 3 yrs 2 mos

•  Claim handling specialist
•  Dealing with motor claims throughout the lifecycle of the claim
•  In-depth knowledge of General Insurance industry in the UK
•  Answering claims related queries of customer over the phone
•  Mentoring and equipping new training batches
•  Certified in General Insurance (COGI)
•  OPEX Yellow belt certified

Jun 2015 – Sep 2015 · 3 mos

•  Presentation and client dealings
•  Produce business documentation
•  Successfully reorganized call escalation protocol

Apr 2014 – May 2015 · 1 yr 1 mo

•  Providing specialist information and guidance to employees
•  Distribute mail and interoffice memoranda
•  Conducting interviews and reference checks on job applicants
•  Helped implement inductions for new staff