Dec 2024 – Present · 1 yr 3 mos

• Led Queues App Shared Call History from inception to implementation through user research, customer feedback, and multi-year cross-functional alignment to strategic bets, building upon $2B calling business.
• Innovated and drove implementation of novel real-time text (RTT) solution to EU accessibility requirement that ensures equitable Teams experience for deaf/hard-of-hearing (D/HH) users in partnership with legal, UX design, developers, and D/HH customers. Completed initial roll-out 8 months ahead of EU deadline, secured patent, integrated RTT data stream into Copilot AI, and aligned on 2-year product roadmap with executive leaders.
• Refined Microsoft Teams interoperability APIs for third party developer platforms in partnership with UX design and engineering teams and rolled out feature set with anticipated 9-figure annual revenue (featured by CEO).
• Launched protected voicemail, private line, and external caller disambiguation features from inception to GA through customer feedback analysis, strict prioritization, and resource tradeoffs (Windows, Mac, web, mobile).
• Leveraged and drove Teams for Life<->Work calling spec to launch readiness, easing external collaboration.

Sep 2022 – Dec 2024 · 2 yrs 3 mos

• Led key Queues App Shared feature from inception to implementation through user research, customer feedback, and multi-year cross-functional alignment to strategic bets, building upon $2B calling business.
• Innovated and drove implementation of novel real-time text (RTT) solution to EU accessibility requirement that ensures equitable Teams experience for deaf/hard-of-hearing (D/HH) users in partnership with legal, UX design, and D/HH customers.
• Completed initial roll-out 8 months ahead of EU deadline.
• Refined Microsoft Teams interoperability with third party platforms in partnership with multi-geo engineering and design teams and rolled out feature set with anticipated 9-figure annual revenue (featured by CEO).
• Launched protected voicemail, private line, and external caller disambiguation features from inception to GA through customer feedback analysis, strict prioritization, and resource tradeoffs (Windows, Mac, web, mobile).
• Leveraged and drove Teams for Life<->Work calling spec to launch readiness, easing external collaboration.

Jun 2022 – Sep 2022 · 3 mos

• Supported cross-functional teams in delivering Queues App Shared features by analyzing customer feedback and aligning with product priorities.
• Assisted in implementing real-time text (RTT) capabilities to meet EU accessibility standards, working closely with legal, UX, and customer groups.
• Contributed to feature rollouts including protected voicemail and private line by managing backlog inputs and coordinating with engineering across platforms.

Jul 2019 – Jun 2022 · 2 yrs 11 mos

• Led team of 12 employees through process improvement initiative for Devices-wide flexible development model, which will enable organization to scale and launch more programs; process rolled out to 200+ employees.
• Influenced Xbox controller NPI program enclosure design to 62% reduced cost design through design-cost tradeoff and tooling capacity analysis, resulting in over $500M in lifetime cost savings on the program.
• Contracted pricing with $35M savings, primarily across plastic and metal injection molding, shields, and magnets, by conducting BoB negotiations, leveraging market dynamics, multi-source bidding, and should-cost modeling.
• Achieved 25% COGP savings ($28M lifetime savings) on single-sourced MIM parts.
• Developed new sourcing business model for Xbox controllers that freed up half of a sourcing headcount.

May 2018 – Aug 2018 · 3 mos · Redmond, WA

• Improved reliability of Surface Pen’s attachment to Surface Book by up to 80% by proactively conducting end-to-end design of new mechanical-magnetic attachment accessory through iterative prototyping process.
• Automated calculation of 18 key supply chain metrics and laid foundation for long-range planning by leveraging historical data on 22 million units to create 13 dynamic, refreshable Power BI dashboard forecast views.
• Launched Treehouse Talks program for interns to share passions with other employees through TED-style talks.
• Proactively filmed, edited, and published video documenting first day employee experience to showcase company culture, workplace environment, and perks.