Shivam Singhal

Product Manager

Hyderabad, Telangana, India10 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led multiple Generative AI initiatives at ServiceNow.
Architected secure data protection solutions at GoCircle AI.
Delivered innovative user experiences across various platforms.

Stackforce AI infers this person is a SaaS expert with a strong focus on Generative AI and Front-End Development.

Contact

shivamsinghalcoer@gmail.com LinkedIn

Skills

Core Skills

Generative AiLarge Language Models (llm)Retrieval-augmented Generation (rag)ReactjsAzure Cosmos Db.net MvcFront-end Development

Other Skills

AI operatorAPI-driven automationAgent-based SimulationAi searchAuraAutomated TradingAutomated Underwriting SystemsClient Issue ResolutionCode AuditingContinuous Integration and Continuous Delivery (CI/CD)Coverage AnalysisCustomer Escalation ManagementCustomer ExperienceData ArchitectureDatabase Monitoring

About

Software Development Manager in Servicenow, building great teams and product across Generative AI initiatives.

Experience

Servicenow

Software Development Manager

Apr 2024 – Present · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

Led multiple Generative AI (GenAI) Proofs of Concept to enhance user experience and drive adoption:
Developed AI-generated help panel content personalized to user context.
Designed insights modules to provide actionable adoption intelligence.
Integrated a Web Agent to deliver real-time, contextual assistance.
Currently leading the development of an Implementation Agent using Web Agent capabilities to automate Jumpstart installations on cloned customer instances:
Collaborating closely with the Impact team to eliminate manual steps.
Enabling consistent, scalable, and intelligent onboarding through API-driven automation.
Driving strategic innovation by applying GenAI to real-world product challenges and improving customer experience.
Led the Development of the Conversational Help Product: Successfully drove the product from proof of concept to production over nine months, delivering a cutting-edge solution for intelligent question-and-answer capabilities.
Engineered a Novel Retrieval-Augmented Generation (RAG) Pipeline: Designed and implemented an advanced RAG pipeline to enable contextually accurate and efficient Q&A functionality.
End-to-End Infrastructure Development: Built and deployed a scalable, high-performance infrastructure to support this innovative feature seamlessly.
Cross-Team Collaboration: Partnered with teams across AI Search, Now LLM, Now Assist Skill Kit, Now Assist Admin, Now Assist Panel, DISH Service, and core ServiceNow infrastructure to ensure smooth integration and alignment.
Enhanced User Experience: Delivered a robust and reliable solution that seamlessly integrates across the ServiceNow ecosystem, significantly enhancing the user experience and overall platform value.

Generative AILarge Language Models (LLM)Retrieval-Augmented Generation (RAG)Prompt EngineeringAI operator

Gocircle ai india pvt ltd

Principal Software Engineer

Sep 2023 – Mar 2024 · 6 mos · Hyderabad, Telangana, India · On-site

Architected and Developed Circle Data Protection Product: Designed and built the product from scratch using .NET MVC, ensuring a secure and scalable architecture.
End-to-End UI Development: Created an intuitive and responsive user interface using React and Material UI for a seamless user experience.
Cloud-Native Database Implementation: Leveraged Azure Cosmos DB (NoSQL) to store diverse records, ensuring high availability and performance.
File Protection Strategy: Innovatively secured sensitive files by avoiding cloud storage, enhancing data privacy and compliance.
Team Mentorship and Leadership: Led code reviews and provided architectural guidance to nurture and grow a high-performing engineering team.
High-Level and Low-Level Design: Conducted regular HLD and LLD discussions to create a product capable of handling up to 1 million audit logs and 10,000 contacts per user.
Scalable Feature Development: Designed and implemented robust auditing capabilities for users, files, groups, and tenants, ensuring operational scalability and reliability.

ReactJSAzure Cosmos DBGenerative AILarge Language Models (LLM)Retrieval-Augmented Generation (RAG)

Salesforce

Senior Member of Technical Staff

Jul 2021 – Jul 2023 · 2 yrs · Hyderabad, Telangana, India

Contributing to Loyalty Engineering: Collaborating with the Loyalty Engineering team to develop new features and resolve product defects, ensuring a seamless user experience.
Modal Development for Program Process Parameters: Designed and implemented modals leveraging Aura and Lightning Web Components (LWC) to enhance program configuration workflows.
Simulation Framework Development: Built a robust simulation framework for processes and rules within the Loyalty Engine, enabling advanced testing and validation.
User Experience Development: Delivered an intuitive and interactive UX for the simulation feature using React, Redux, Aura, and LWC, ensuring a cohesive and efficient user interface.

HTMLFront-End Development

Servicenow

2 roles

Software Engineer

Promoted

Aug 2018 – Jun 2021 · 2 yrs 10 mos

Feature Development and Code Quality: Developed new features, resolved defects, and conducted thorough code reviews to ensure a high-quality product.
Recognized for Customer-Centric Problem Solving: Earned appreciation from the manager, director, and VP for stepping beyond assigned responsibilities to resolve an escalated customer issue effectively.
Proactive Issue Resolution: Commended by the manager for identifying and fixing a critical cache defect in the product, enhancing system reliability.
Customer Impact Analysis: Proactively analyzed feature changes, identified potential customer impacts, and communicated updates in advance of upgrades to ensure smooth transitions.
Internationalization and Localization Framework: Designed and implemented a dynamic text translation framework, enabling seamless product internationalization and localization.

HTML

Associate Software Engineer

May 2016 – Jul 2018 · 2 yrs 2 mos

Dynamic Problem-Solving: Tackled daily challenges in the form of stories, PRBs, and tasks, consistently delivering high-quality solutions.
Platform Development and Debugging: Wrote and debugged ServiceNow Platform Java code and scripting to enhance functionality and performance.
Service Catalog Enhancements:
Developed new variable types for the Service Catalog, including custom solutions using jQuery.
Built a directive for URL type variable validation in the Service Portal, ensuring robust input handling.
Full-Stack Debugging Expertise: Resolved complex issues across the front-end and Java layers, contributing to a seamless user experience for the Service Catalog.
Problem Resolution: Successfully resolved multiple PRBs for the ServiceNow Platform and Service Catalog, improving platform stability and reliability.
Comprehensive Development: Worked extensively on items, variables, g_form APIs, ESS portals, order guides, and Service Portals.
Service Portal Revamp: Led a complete revamp of the Service Portal, delivering an enhanced and modernized user interface.

HTML

Zomato

Associate Software Engineer

Nov 2014 – Apr 2016 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Build the UI for Zomato web application using AngularJS

Yumket.in

Founder

Jan 2014 – Jun 2014 · 5 mos · Roorkee, India

Involved inYumKet protal development leveraging form my Java, J2EE, JQuery expertise.
Involved in Unit testing and test case preparation before launching.
Involved in Strategy planning for test run in small city for identification of code level bugs.