Jul 2022 – Jul 2023 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Responsible for directing, leading, and building learning path for the QA leadership
• team. My role is to work to overhaul the business’s digital services, technology &
• processes while growing a team and meeting the company’s objectives through
• digital transformation, process efficiency & improved customer experience.
• Leading the development of the organisation’s QA Strategy, Implementation, and
• delivery of multiple technology solution across business by ensuring consistency in
• delivery approach.
• Lead and mentor a team of QA Managers, QA Leads, QA Analysts, Engineers, and
• Testers, fostering a culture of continuous improvement, collaboration, process
• redefining and streamlining, Talent development/revamping, Offshoring, and
• accountability within the Team.
• Collaborate with cross-functional stakeholders, Project Managers, Product Owners,
• and Development Teams to define, implement, and oversee robust QA processes,
• standards, and best practices throughout the software development lifecycle from
• requirement gathering to release.
• Promote test automation efforts and work towards achieving a high level of test
• automation to improve efficiency and test coverage. Be accountable for the test
• automation projects, mentor, and provide leadership to the QA automation
• Developers, Leads and Managers.
• Identify and assess project ricks related to quality assurance and provide mitigation
• strategies to minimize potentials impacts on project deliverables. Having a deep
• understanding of QA methodologies, excellent leadership skills and ability to drive
• continuous improvement in QA process

Jan 2020 – Jul 2022 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Leading software Quality Engineering team using Agile/Scrum
• and accountable for the test automation projects, mentor, and provide leadership
• to the QA automation developers, leads and managers.
• Expertise in different test automation approaches (keyword-driven, Data-driven,
• BDD, hybrid) and Experience in Cross browser testing platforms like sauce labs,
• BrowserStack and perfecto.
• Expertise in developing test automation and Continuous Integration (CI) and
• Continuous Delivery (CD) solutions using Jenkins, Bitbucket, GitHub.
• Conducted thorough requirement analysis, risk assessments and gap analysis to
• develop effective test strategies and plans.
• Monitoring and retrospect all the QA activities, test results, leaked defects, root
• cause analysis, and identifying areas of improvement. Implement steps required
• to improve the processes.
• Gather and present all test metrics and testing activities for the projects to key
• stakeholders. Manage training and continuous learning of QA staff utilizing short
• courses, conferences, cross KT, internal KT, meetups, certifications etc.
• Collaborated with stakeholders to resolve quality issues and drive process
• improvements, resulting in increased customer satisfactions.

Jun 2013 – Dec 2019 · 6 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Leading software Quality Engineering teams and Provide inputs to
• Test Manager on Test Strategy and Test Planning. Assist Test Manager in
• capturing and reporting Test Metrics. Provide required support in Analysis of
• metrics and implementation of improvement actions, as necessary.
• Expertise in designing, developing, managing, and implementing core features in
• Automation Framework using Selenium. Worked on Functional Testing,
• Regression Testing, User Interface Testing and Performance Testing.
• Perform Test Case design, identify any opportunity for Test Automation and
• Perform automation. Develop Test Cases both Manual and Automation Scripts as
• applicable. Good Knowledge on Travel GDS and Cryptic comments.
• Execute Testing, log defects and report the progress to Manager. Liaise with
• Product Solution Engineering Team & other relevant team for Defect resolution.
• Test Results and other inputs for creating Test Report and Test Sign off
• documentation. Participate and provide updates on Testing in Project/ Release
• meetings

Sep 2010 – May 2013 · 2 yrs 8 mos · Greater Bengaluru Area · On-site

• Worked on Functional Testing, Regression Testing, Database Testing and
• Automation Testing using QTP and Selenium.
• Analysing test plan Requirements and Test data setup for Test execution.
• Writing Test Cases for New Requirements. Evaluation of Test case execution.
• Involved in raising defects on developers due to failed execution.
• Installing the one-off Patch in the Test set up and confirmed with the bug
• fixes. Installing the OFSAAI Application and configuring servers.
• Experienced in UNIX, SQL Queries and Shell Scripting. Well-versed with
• Defect Tracking and Bug Reporting using ALM, TestRail, ClearQuest, Zephyr
• and JIRA.
• Comprehensive understanding of SDLC and QA methodologies, QA
• procedures, QA documentation and Bug tracking system.
• Hands on experience in installation, configuration, and deploy test
• environments on technologies like Linux, Solaris, HP, AIX, Web Sphere, Web
• Logic, Apache/Tomcat.
• Strong Knowledge in Product Testing particularly with large-scale enterprise
• products.

Jan 2009 – Jan 2010 · 1 yr · Chennai, Tamil Nadu, India · On-site

• Worked on Functional Testing, Regression Testing, End-End Testing and
• User Acceptance Testing.
• Execute Testing, log defects and report the progress to QA Lead. Well
• acquainted with Software Development Life Cycle (SDLC).
• Strong experience with different test methodologies and plan proper
• validation, verification, and testing procedures.
• Highly experience in identifying the customer user cases, identifying the
• patterns of issues, expanding the coverage, and improving the quality.
• Proactively escalate issues to the Team Lead and alerts the project team on
• potential impact to test schedule.
• Drive defects towards resolution, proposes and designs retest cases, scripts
• and data.
• Communicating clearly and openly with internal and external stakeholders
• regarding progress, roadblocks, and timelines.
• Quick learner and excellent team player having ability to meet tight
• deadlines and work under pressure