Pauline Van Backlé

CEO

Incline Village, Nevada, United States13 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in partner success and customer growth strategies.
Award-winning manager with multiple recognitions.
Strong background in account management and strategic partnerships.

Stackforce AI infers this person is a Partner Success Leader in the SaaS industry.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessSales StrategyBusiness StrategyOperations ManagementCommunicationCustomer Service

Other Skills

Analytical SkillsBusiness DevelopmentConferencesCross-functional CollaborationsCustomer ExperienceCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionData AnalysisDirect Client InteractionEvent PlanningForecastingGainsightLeadershipLong-term Customer Relationships

About

As a results-driven Partner Success leader, I specialize in accelerating partner and customer growth, retention, and adoption through data-driven strategies and strong relationship management. My focus is on maximizing partner value, modernizing partner-led customer bases, and elevating the overall partner experience—all while empowering in-base sellers and CSMs to drive exceptional customer outcomes, retention, and positive net bookings. With deep expertise in account management, customer success, and strategic partnerships, I am passionate about championing AI-powered customer experiences across the entire journey. Beyond my career, I'm driven by a passion for the outdoors and a commitment to living a life of purpose, service, and leadership. Tool Knowledge: Salesforce, Gainsight, Clari, Monday.com, Domo, Seismic, Microsoft Office Suite, 6Sense Awards: 2024 Q1 Outstanding Partner Success Manager, FY 2022 Presidents Club, 2021 Q3 Managers’ Enterprise CSM Award, 2021 Top Performer in AI Bookings, FY 2021 Presidents Club, 2020 Strategic Partner Award, 2020 Best CSM Sales Rep Award by PS, FY 2020 Presidents Club, FY 2019 Presidents Club

Experience

Five9

4 roles

Partner Success Director

Promoted

Jul 2025 – Present · 8 mos

Partner Success Manager

Promoted

Oct 2023 – Jul 2025 · 1 yr 9 mos

Enterprise Account Manager

Jun 2021 – Sep 2023 · 2 yrs 3 mos

Account ManagementSales StrategyCustomer Relationship Management (CRM)NegotiationCross-functional CollaborationsCustomer Success

Account Manager

Mar 2019 – May 2021 · 2 yrs 2 mos

Account ManagementSales StrategyCustomer Relationship Management (CRM)Problem SolvingCross-functional CollaborationsCustomer Success

P o u r e d

2 roles

Sales Enablement Manager

Feb 2019 – Mar 2019 · 1 mo

Sales Strategy DevelopmentStrategic Data AnalysisDirect Client InteractionCustomer Relationship Management (CRM)Sales TrainingsSales Strategy+1

Sales and Operations Manager

Jul 2018 – Feb 2019 · 7 mos

Data AnalysisForecastingBusiness StrategyOperations ManagementCross-functional Collaborations

Pepperdine university

2 roles

Event Support Assistant- Student Affairs Intern

Aug 2016 – Apr 2018 · 1 yr 8 mos

Train, mentor, and equip a mission fit team of young adults; execute staff development meetings
Coordinate and organize the management and execution of events for personal growth and community
Execute analysis and mindfully lead development of impact-driven programming

Communication

Graduate Assistant to Campus Ministry

Aug 2015 – Apr 2016 · 8 mos

Equip a team of 22 students through providing captivating and empowering mentoring and pastoral support.
Plan, organize, and coordinate intergenerational House Group ministry of 200 people; Google Drive efficiency.
Provide opportunities for community through hosting bi-annual retreats and monthly leadership trainings.

Communication

Lululemon athletica

Educator

Oct 2015 – Jan 2016 · 3 mos

Teamwork

Malibu beach yoga

Customer Relations Intern

Oct 2014 – Apr 2016 · 1 yr 6 mos

Educate and empower guests towards, whole life wellness
Manage client base and point of sale through MINDBODY Online Business Management Software
Invest in maintaining a professional and relational environment; offer product and studio knowledge

CommunicationCustomer SatisfactionCustomer Service

Wonderfully made

Girls in Action Coordinator

Aug 2014 – May 2015 · 9 mos

Led and motivated 20 college students in discovering, strengthening, and reclaiming their value and worth.
Coordinated and administered monthly Her Story and Girls in Action events to facilitate spiritual growth.
Invested in the lives of students through weekly mentorship and serving as a role model.

Vital hemp

Director of Sales/ Wholesale/ Retail

Dec 2013 – Aug 2014 · 8 mos

Drove sales by generating new marketing and merchandising strategies to meet clientele needs and wants.
Built, maintained, and sustained seamless wholesale relationships.
Managed target customers and point of sale through proficiency in QuickBooks and Salesforce.

Perry ellis international

Marketing/ PR Intern

Jan 2013 – Jun 2013 · 5 mos

Created weekly social media updates on their respected platforms for C&C California and Laundry by Shelli Segal.
Conducted innovative research/ trend forecasting, celebrity gifting to prospective clients, and sample pulling.
Assisted stylist with effective execution of seasonal photo shoots from concept to final product.