Sandeep Swain

CEO

Bhubaneswar, Odisha, India7 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Fraud Risk Management and Compliance.
Strong background in Thermal Engineering and Research.
Proven leadership in cross-functional team collaboration.

Stackforce AI infers this person is a Fintech Risk Management expert with a strong foundation in Mechanical Engineering.

Contact

sandeep.swain@iserveu.in LinkedIn

Skills

Core Skills

Risk ManagementProject ManagementFraud AnalysisFraud PreventionResearchThermal Engineering

Other Skills

AML ComplianceANSYSAePSAuto CADBNPLC++Cross-Functional CollaborationDMTData AnalysisDispute ManagementExperimental Setup DesignFintechFluentFraud InvestigationFraud Risk Management

About

Experienced Engineer with a professional background in the Mechanical engineering industry. Skilled in ANSYS, Fluent, MatLab, Origin, Leadership, Project Management. Strong research professional with an MTech - Master of Technology focused in Thermal Engineering from Kalinga Institute of Industrial Technology, Bhubaneswar. Skilled in 1. Auto CAD, Solid Works. 2. Strong Communication Skill. 3. Programming C, C++, Python. 4. Hand on Experience in Experimental Set up Design 5. Worked as a Researcher in the area like Boiling Heat Transfer, Pulsating Heat Pile, Organic Rankine Cycle, 6. Expertise in test instruments like Thermocouple, Multimeter, Surfactant, Variac. 7. Familiar with the Effect of Coating of Metals on Two-phase flow boiling Heat Transfer. 8. Working on Payment Gateway, Risk Management, Payout, Payment, Fruad and Risk Compliance. 9. Experience of Fraud Analysis and Prevention, Dispute and Chargeback. 10. Enthusiastic about Fintech, Neo Banking, BNPL, Payouts and StartUp. 11. Experience on Payment processing on m-ATM, POS, AePS, DMT

Experience

Iserveu

2 roles

Senior Manager & Leading Risk Management Team

Promoted

Sep 2023 – Present · 2 yrs 6 mos · Bhubaneswar, Odisha, India

Leading Risk Management , Merchant Onboarding & Transaction Monitoring Vertical.
Fraud Risk Management (FRM)
Transaction Monitoring & Fraud Detection
Risk Assessment & Mitigation Strategies
AML (Anti-Money Laundering) & KYC Compliance
Chargeback & Dispute Management
Cybersecurity Coordination & Incident Response
Regulatory Compliance (NPCI, RBI, IT Act, etc.)
Data Analysis & Fraud Trend Identification
Internal Controls & Risk Governance
Root Cause Analysis (RCA) & Corrective Action Planning
Process Design & SOP Development
Real-Time Fraud Monitoring & Escalation Handling
Recovery & Loss Prevention
Risk-Based Merchant Onboarding & Due Diligence
Cross-functional Team Collaboration
Liaising with Banks, Law Enforcement & Regulators (NPCI, ED, EOW, Cyber Cells)
Risk Reporting
Project Management for Risk Tools Development
Policy Writing & Process Automation for Risk Control
Training & Development of Risk and Fraud Teams

Fraud Risk ManagementTransaction MonitoringRisk AssessmentAML ComplianceData AnalysisProject Management+1

Senior Fraud Analyst

Jul 2022 – Sep 2023 · 1 yr 2 mos · Bhubaneswar, Odisha, India

🔹 Experienced in handling diverse payment products including AEPS, Aadhaar Pay, UPI, Domestic Money Transfer (DMT), BBPS, POS, Micro ATM (m-ATM), and Recharge.
🔹 Skilled in liaising with cybercrime officials, partner banks, and the National Payments Corporation of India (NPCI) to mitigate fraud risks.
🔹 Proficient in implementing Fraud Risk Management (FRM) rules, setting up fraud prevention processes, and streamlining risk operations.
🔹 Strong analytical expertise in monitoring transaction patterns, identifying fraud trends, and taking preventive actions including recovery of fraudulent amounts.
🔹 Hands-on experience in handling lien-marked cases, chargebacks for products such as m-ATM, AEPS, UPI, and POS, as well as representing chargeback cases to banks.
🔹 Proven track record of developing and refining Standard Operating Procedures (SOPs) with a focus on process excellence.
🔹 Adept in risk-based merchant onboarding, due diligence, and leading activation teams to ensure compliance and security.
🔹 Experienced in collaborating with cross-functional teams including Product teams to build fraud prevention tools and coordinating with I4C and banks for fraud resolution.
🔹 Conducting Root Cause Analysis (RCA) on fraud cases and handling chargebacks on the NFS portal managed by NPCI.

Fraud Risk ManagementTransaction MonitoringData AnalysisSOP DevelopmentRisk-Based Merchant OnboardingFraud Analysis+1

Razorpay

2 roles

Analyst Risk Management

Promoted

Nov 2021 – Jul 2022 · 8 mos

1. Performed in-depth investigations of fraud complaints received from Cyber Cell, banks, and Law Enforcement Agencies (LEAs).
2. Served as the Single Point of Contact (SPOC) for RBL Bank escalations related to fraud cases.
3. Successfully resolved fraud complaints raised by the Enforcement Directorate (ED), Economic Offences Wing (EOW), NPCI, partner banks, and cyber authorities across India.
4. Monitored real-time transactions, took swift action to prevent fraud, and ensured recovery of fraudulent amounts from merchants.
5. Ensured timely representation of required proofs and documentation to all stakeholders within the defined turnaround time (TAT).
6. Collaborated cross-functionally within teams to provide support during critical situations.
7. Played an active role in fraud prevention initiatives, including high-risk merchant ID reviews and investigation of fraudulent merchant activities.
8. Analyzed and worked on consolidated fraud data shared by partner banks and successfully addressed back-office (BO) complaints.
9. Managed escalations from multiple channels and ensured prompt resolution.
10. Trained new team members on dispute resolution processes and fraud prevention best practices (Buyer Risk Team).
11. Designed and implemented Plans of Action (POAs) for the Buyer Risk Team to ensure operational efficiency.
12. Built strong relationships with regulators, banks, and external stakeholders to enhance fraud mitigation strategies.
13. Actively contributed to multiple process improvement initiatives aimed at strengthening the risk management framework.
14. Maintained strict adherence to timelines (TAT) and ensured the highest standards of service excellence.

Fraud InvestigationReal-Time Transaction MonitoringCross-Functional CollaborationProcess ImprovementFraud PreventionRisk Management

Junior Analyst Risk Management

Oct 2020 – Jul 2022 · 1 yr 9 mos

>Handled transaction queries in case of discrepancies where disputes arise from the different Sources.
>Worked closely with the partner banks and Cyber cell to handle chargebacks/Disputes and ensured timely recovery to reduce losses.
>Spoke to merchants, Law and enforcement authorities(LEA), and other stakeholders to understand and address queries/concerns.
>Analyzed Dispute query of the customer in a popper manner and helped stakeholders to get their money back in case of any fraudulent activities of the merchant.
> Managed Dispute queue of Risk Management.
>Identified innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.
>Proactively worked on identifying Risks associated with the transactions and took necessary action to eliminate fraud.
>KYC Review of the Merchants.
>Bull Initiation of Disputes and Merchant Mail for Buyer Risk.

Dispute ManagementRisk AnalysisKYC ReviewRisk Management

Kiit university

Master of Technology

Jul 2018 – May 2020 · 1 yr 10 mos · Bhubaneshwar, India

Pool Boiling Heat Transfer Over Enhanced Surface, Research on Waste Heat Recovery System ( Organic Rankine Cycle), Pulsating Heat Pipe Design and Analysis, Targeted Drug Delivery by Microchannel.
Technical Skills- Ansys (Fluent), Origin, Engineering equation Solver, Python

ResearchThermal EngineeringExperimental Setup Design