Jun 2022 – Present · 3 yrs 9 mos · Austin, Texas, United States

• ⬩ Supports management of a $300M+ global relocation program for the Americas region.
• ⬩ Supervises a vendor team responsible for the management of ~15,000 global mobility queries a year.
• ⬩ Manages approvals/denials of exceptions and escalations outside of policy scope for ~8000 moves a year.
• ⬩ Drives operations with vendors and partners to contribute to strategic business initiatives, monitor supplier performance, or evaluate internal processes to ensure they are operating within expected parameters or SLAs.
• ⬩ Identifies business objectives and requirements for operations or process improvements. Provides feedback to vendors and stakeholders on how processes may be improved to simplify workflows and scale operations.
• ⬩ Collaborates with partner teams to develop, test, and implement policy or process improvements.
• ⬩ Defines and implements workflow efficiency scoring frameworks to identify gaps in execution.
• ⬩ Provides key contributions to the execution of mobility projects that generate global impact and solve scaled operations problems. Supports supplier vendors and partners with project scoping, execution, and management.
• ⬩ Drives creation, improvements and maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs. Publishes and communicates operational metrics/KPIs with stakeholders.
• ⬩ Ideates, launches, and scales solutions that improve operational efficiency, experience, and success metrics.
• ⬩ Facilitated creation of separate pre and post Covid-19 relocation adherence compliance policy and processes. These processes are responsible for the location rectification of over 15,000 at-risk employees since 2022.
• ⬩ Supported internal process creation to recoup funds from non-compliant employees and save $5M+ yearly.

May 2021 – Jun 2022 · 1 yr 1 mo · Austin, Texas, United States

• ⬩ Developed and managed pipelines (950+ candidates) for Google’s software engineering teams.
• ⬩ Directed internal team functions and events for 70+ Googlers as the team's operations manager.
• ⬩ Exceeded hiring expectations with 30+ total hires and 10+ candidate declines to date.
• ⬩ Acted as lead for a 12 member pod, establishing best practices and improving onsite PTRs by 10%.
• ⬩ Created, managed and hosted a 4 week long team production initiative for 40+ sourcers.
• ⬩ Spearheaded the Q1 22’ offsite event from conception to execution with 95% positive feedback.
• ⬩ Launched teams EOW wrap-up, streamlining AIs, and leading to a 90% increase in onsite reports.
• ⬩ Created the Onboarding & Learning Committee to address systemic issues in the onboarding process.
• ⬩ Nominated for the globally recognized Linkedin Talent Solutions ‘Best Talent Voices’ award in Q4 2021.

Mar 2021 – May 2021 · 2 mos · Austin, Texas, United States

• ⬩ Managed global projects, client relationships, communications, and backend operational process approvals for the relocation of new hires and transfer candidates due to COVID-19.
• ⬩ Coordinated tax, and immigration consultations for candidates approved for role relocations.
• ⬩ Partnered with the compensation and offer letter teams to meet accelerated hiring timelines.
• ⬩ Directed stakeholder communications internally and externally from C-Suite to entry-level candidates.
• ⬩ Facilitated meetings with candidates to align on processing goals and manage expectations.

Sep 2019 – Mar 2021 · 1 yr 6 mos · Austin, Texas, United States

• ⬩ Developed and managed active candidate pipelines for Google’s global business recruitment team.
• ⬩ Supervised 40+ requisitions simultaneously and collaborated with both recruiters and sourcers on hiring plans and business priorities. Built strong and effective working relationships with multiple teams.
• ⬩ Functioned as an inbound sourcer, reviewing 500+ resumes weekly and over 35,000 in total.
• ⬩ Exceeded hiring goals with an average of over 50+ candidate onsite interviews monthly and 106 total candidate offers accepted. Maintained a 99% team SLA via effective queue management practices.
• ⬩ Developed and supported new operational processes and hiring of all Executive Business Partners for C-level leadership in the Americas. Process changes resulted in a 50% increase in candidate pipeline.
• ⬩ Increased overall candidate yield with more inclusive job descriptions and competencies.
• ⬩ Acted as an analytics expert while working to eliminate barriers and biases within the hiring process.
• ⬩ Designed, produced and facilitated new trainings, tools and best practices for team operations.
• ⬩ Mentored, educated and onboarded new teammates as a part of the onboarding committee.