Pankaj Dhingra — CEO

Pankaj is a Senior Leader in Digital led transformation space. He has shaped Digital transformation agendas, working closely with global CXOs to deliver Customer experience improvement, business transformation and IT optimizations. He is a seasoned professional having Built, Led and Grown cross-functional portfolios, with specific focus on Digital Advisory, Business-IT alignment and IT Optimization. He has profound interests in leveraging emerging technologies to define the Digital roadmap and has consulted leading organizations across North American, Europe and APAC geography. He has also published thought papers in esteemed global forums, recommending strategies to deliver an immersive customer experience through the use of technology. Skillset: * CX & Digital Strategy * Artificial Intelligence (AI/ML) * Drones, AR/VR * IT Strategy & Governance * Blockchain * Internet of Things (IoT) * Agile & DevOps * Hybrid Cloud Selected Career Highlights: * Steered end-to-end digital transformation journeys for global CXOs, from concept to business value realization * Managed cross-functional multi-location teams to conceptualize and deliver multi-screen converged Digital platforms for customer experience improvement * Identified and mentored as a "Hi-Pot" by Infosys Senior Management based on consistent high performance * Build, Led and Grown Multi million dollar of IT services portfolios leading peak team size of 100+ members spanning diverse geographies and operating models * Published thought leadership and defined innovative solutions to help organizations leverage the full impact of Digital * Advised global clients on strategies around Enterprise process efficiencies, Lead to Cash cycle optimization, Adjacent market entry strategy and Customer Experience improvement, etc.

Stackforce AI infers this person is a Digital Transformation Leader with expertise in IT Strategy and Customer Experience.

Location: Gurgaon, Haryana, India

Experience: 23 yrs 5 mos

Career Highlights

Led digital transformation for global CXOs.
Built multi-million dollar IT service portfolios.
Published thought leadership on immersive customer experience.

Work Experience

Godfrey Phillips India Ltd

Head of Digital (5 yrs 4 mos)

Ernst & Young LLP

Director, Digital & IT Advisory Services (5 yrs 4 mos)

Accenture

Manager, Capability Network - Technology Strategy (1 yr 3 mos)

Infosys

Senior Project Manager (1 yr 7 mos)

Manager, Customer Experience Practice (1 yr 11 mos)

Project Lead & Scrum Master, 3-screen platforms (1 yr 11 mos)

Project Lead (3 yrs)

Team Lead (3 yrs)

Education

EPGP - One year Full Time MBA Program at Indian Institute of Management Bangalore

B.Tech(Hons) at National Institute of Technology Kurukshetra

Senior Secondary Certificate (10+2) at Graduate National College, Sirsa

Secondary certificate (10th) at St.Xavier's High School

Pankaj Dhingra

CEO

Gurgaon, Haryana, India23 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Led digital transformation for global CXOs.
Built multi-million dollar IT service portfolios.
Published thought leadership on immersive customer experience.

Stackforce AI infers this person is a Digital Transformation Leader with expertise in IT Strategy and Customer Experience.

Contact

Skills

Other Skills

Account ManagementAgile MethodologiesAgile Project ManagementBudgetingBusiness Growth StrategiesContact Centre TechnologyCortana IntelligenceCross-functional Team LeadershipData MiningDigital AnalyticsDigital ConvergenceDigital InnovationDigital MarketingDigital StrategyGlobal Delivery

About

Experience

Godfrey phillips india ltd

Head of Digital

Nov 2020 – Present · 5 yrs 4 mos

Ernst & young llp

Director, Digital & IT Advisory Services

Jul 2015 – Nov 2020 · 5 yrs 4 mos · Gurgaon

Partnering with industry leaders to help realize business value from their digital investments, including conceptualization of digital blueprint, defining Business-IT architecture and delivering digital enablement roadmap

Accenture

Manager, Capability Network - Technology Strategy

Apr 2014 – Jul 2015 · 1 yr 3 mos · Gurgaon, India

- Defining roadmap for the client organizations by shaping key IT capabilities to help them prepare for a digital future

Infosys

5 roles

Senior Project Manager

Promoted

Jul 2012 – Feb 2014 · 1 yr 7 mos · Chandigarh Area, India

Responsible for leading, building and growing Delivery Operations for three strategic Telco customer accounts, with multi-million dollars of Revenue accountability.
Led strategy assignment to optimize the IT Release lifecycle for a Canadian Telco, defining the roadmap and improvement initiatives.

Manager, Customer Experience Practice

Jul 2010 – Jun 2012 · 1 yr 11 mos · Chandigarh Area, India

Led multiple engagements for defining, optimizing and transforming the customer service touch points for the client organizations, by recommending and implementing improvement strategies
Anchored the definition of Customer service / Contact center roadmap for some of the strategic clients, including Telcos across North America and Asia Pacific
Optimizing the IT portfolio including Infrastructure and Application Landscape, to deliver annualized savings running into Millions of USD.
Led the Pre-sales for the practice leading proposals for third party led strategic outsourcing deals.
Led the business development by partnering with strategic technology partners (Avaya, Nuance) and creating ground-up solutions / applications to address customer needs
Pro-actively reached out to customers to identify areas to partner on their strategic journey and identified additional revenue potential for my organization.

Project Lead & Scrum Master, 3-screen platforms

Mar 2008 – Feb 2010 · 1 yr 11 mos · Chandigarh Area, India

Led the definition and implementation of multiple strategic 3-screen solutions on converged platform involving IPTV, Web, and mobile clients using Scrum methodologies.
Pre-sales, demonstration and customization of these solutions for customer's strategic roadmap.
Architected the integration of these solutions with Telco's OSS/BSS environments

Project Lead

Promoted

Jan 2005 – Jan 2008 · 3 yrs

Expansion of existing portfolio through offshoring the customer's IT operations in a new LoB
Managing and optimizing the retail billing IT operations for a leading North American Telco at Onshore (USA) and offshore locations.
Delivered USD savings through portfolio optimization and application rationalzation for the client

Team Lead

Jan 2002 – Jan 2005 · 3 yrs

Responsible for leading, building and growing portfolio of multiple IT projects in Mainframe technologies for at Richmond, Virginia, USA and Bangalore, India.
Worked with some of the leading North American Financial Services clients in the Retail Banking and Credit Card domain.