Jul 2025 – Present · 8 mos · Remote

• As Director – Client Success & Delivery, I lead Koru’s delivery operations and client success function, focusing on aligning people, processes, and performance to drive business growth and exceptional client outcomes.
• In this role, I:
• Partner closely with leadership to shape delivery and growth strategies across design, development, and product engagements.
• Oversee delivery operations and resource planning across functions — ensuring teams are optimally staffed, aligned, and set up for success.
• Build and mentor high-performing teams by developing leadership depth among project managers and leads.
• Strengthen client partnerships through consistent engagement, proactive problem-solving, and strategic account farming.
• Act as the connective layer between leadership and project teams — helping translate vision into action and keeping the organizational pulse strong.
• Support initiatives that expand Koru’s service offerings and contribute to top-line growth.
• I see my role as more than operations — it’s about building systems that scale, teams that thrive, and relationships that last.

Jan 2024 – Jun 2025 · 1 yr 5 mos · Remote

• Provide strategic leadership in overseeing and managing multi-disciplined projects, focusing on User Experience Design and Engineering, to ensure alignment with organizational goals and client objectives.
• Develop and communicate a clear project vision, ensuring all team members understand their roles and responsibilities.
• Foster and enhance client relationships by collaborating with client teams, instilling confidence, and building trust at all levels across the client organization.
• Conduct regular check-ins and status updates, ensuring client expectations are met or exceeded.
• Manage a team of junior project managers, providing guidance, mentorship, and support in their professional development.
• Foster a collaborative team culture and facilitate knowledge sharing among team members.
• Conduct regular performance reviews and ensure the team is equipped to meet project goals.
• Lead the organization of requirement gathering sessions, executive UX reviews, and sign-offs, ensuring effective coordination and communication with cross-organization stakeholders.
• Monitor and control project timelines, ensuring on-time deliveries, and proactively addressing any deviations from the plan.
• Implement efficient project management methodologies and processes, advocating for their adherence across the team.
• Communicate with executives, stakeholders, and colleagues with impact, eloquence, and authenticity, providing regular updates on project progress, challenges, and resolutions.
• Collaborate closely with UX leads to align with design strategy and coordinate client interactions to keep the project on track.

Jun 2021 – Jan 2024 · 2 yrs 7 mos · Remote

• Managing multi-disciplined projects involving User Experience Design and Engineering.
• Collaboration with client teams and establishing confidence and trust at all levels across the client organization.
• Organizing requirement gathering sessions, executive UX reviews, sign-offs, and coordinating feedback from various cross-organization stakeholders.
• Communicating to executives, stakeholders, and colleagues with impact, eloquence, and authenticity.
• Managing internal resources, their productivity and profitability, while ensuring on-time deliveries and communication to the client.
• Technical management:
• Advocating the agreed-upon process and facilitating the process.
• Working closely with UX leads to stay in sync with design strategy and orchestrating touchpoints with the client to keep the project on track.
• Ensuring quality of documentation including functional specs, user stories, and change requests.
• Functional and design quality assurance management