Jan 2023 – Jan 2024 · 1 yr · Mumbai, Maharashtra, India · On-site

• As a Network Engineer at Tata Consultancy Services (TCS), I played a crucial role in enhancing operations for Iron Mountain by implementing and managing advanced IT solutions. My key responsibilities included:
• ServiceNow Implementation: Led the integration of ServiceNow to streamline IT service management, resulting in more efficient and effective service delivery.
• Infoblox DDI Solutions: Ensured seamless and reliable network services through the deployment and management of Infoblox DDI solutions.
• Cisco Firewall Configuration: Managed the configuration and maintenance of Cisco security systems, providing robust protection against security threats.
• Collaboration with Cross-functional Teams: Worked closely with cross-functional teams to ensure technology solutions were aligned with business goals, fostering collaboration and achieving organizational objectives.
• User Training and Documentation: Developed and delivered comprehensive training programs and documentation to empower users and ensure effective utilization of systems.
• Continuous Improvement: Proactively identified opportunities for system optimization and implemented enhancements to drive continuous improvement and operational excellence.
• My role at TCS enabled me to leverage my technical expertise to drive significant improvements in IT operations, contributing to the success and efficiency of Iron Mountain’s technological infrastructure.

Jul 2022 – Nov 2022 · 4 mos

• Provisioning and troubleshooting layer 2 and 3 services (VPN/Internet) offered by Tier 1 Internet Service Provider.
• Configure NID (Network Interface Device) devices by understanding customer requirements such as bandwidth, speed, duplex, Class of Service Markings etc. and prepare the configurations accordingly. Ensure additional specials (e.g., Customer VLAN tagging, Handoff type etc.) are considered in the configurations.
• Test and validate the service provided by local vendors for the parameters set by client before handing service to customer. Analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
• Uses standard procedures to troubleshoot and resolve any issues concerning the network. Works with other IT teams, customers and vendors to enhance the route performance. Needs to maintain simultaneous communication with the vendors and the team to ensure they remain updated on any issues.
• Regularly interact with the customers. Handles both the non-technical and technical requirements for the customer. Provides network assistance by working in close contact with the vendors and clients. Involves documentation of same by providing update in Client specific applications.
• Excellent communication skill on call for US Vendor

Jul 2021 – Jun 2022 · 11 mos

Mar 2020 – Jun 2021 · 1 yr 3 mos

Oct 2019 – Feb 2020 · 4 mos