May 2025 – Dec 2025 · 7 mos · Remote

• Collaborated with IT Services teams at Thermo Fisher Scientific to understand their needs and inform proposal strategy, leveraging participatory methodologies to craft seven user personas and corresponding journey and process maps. These insights uncovered critical pain points within the existing IT Support ecosystem, laying the groundwork for targeted innovation.
• Translated research findings into actionable business development opportunities by proposing a Future State vision for IT Support, directly aligned with NTT DATA’s service portfolio and technology offerings.
• Positioned NTT DATA as a strategic partner by delivering tailored recommendations that addressed client-specific challenges, strengthened stakeholder relationships, and paved the way for expanded service adoption.

Aug 2024 – Oct 2024 · 2 mos · Remote

• As the ICT/LMS Specialist in the Higher Secondary Education Project (HSEP) funded by USAID, I am responsible for reviewing and confirming the design, development, and implementation of the Comprehensive Learning Management System. This includes
• collaborating with the ICT Blended Learning Advisor,
• coordinating with technology providers and content development firms, and
• ensuring the effective deployment and functionality of the CLMS for smooth dissemination of the Blended Training Package to teachers and educational leaders in the higher secondary education sector in Bangladesh.

Jan 2023 – Apr 2025 · 2 yrs 3 mos · Remote

Sep 2023 – Jan 2024 · 4 mos

Sep 2021 – Sep 2022 · 1 yr

• 1. Creating necessary program plan(s), theory(-ies) of change and logic model(s) to provide an at-a-glance sense of the program(s), its goals, and touchpoints, both as a guide to onboard new members to the program(s) and for fundraising and marketing purposes.
• 2. Ensuring that the program(s) provide a cohesive, engaging experience to the youth by ensuring that it brings together project-based learning, workshops, and mentoring in a meaningful, intentional manner.
• 3. Examining and assessing Mentor-Mentee relationships to ensure the appropriateness of the match, the quality of the mentoring relationship, and youth progress in the program.
• Additional roles/responsibilities:
• 1. Collaborating with the Executive Director, Chief Innovation Officer, and other Advisory Board Members to set up the organizational structure for YourPassion1st.
• 2. Part of the core project management team, working with different verticals to track vision and goals of the organization and its youth programs.

Aug 2018 – Aug 2020 · 2 yrs · Chicago, Illinois · Hybrid

• Applied data collection and analyses using mixed research methodology to deliver findings on data collected from a primary school using a technology-based ecology simulation.
• Assisted tenure-track professors to design and deliver multiple modalities of synchronous and asynchronous online learning experiences.
• Adaption and curation of content-based teaching and learning materials for use in online classrooms, including chemistry and other hard sciences.

Oct 2017 – May 2018 · 7 mos · Bangalore

• Initiated, developed, and established the UX research process and team
• Brought over INR 1,000,000 in funding to Tinkerform
• Conducted end-to-end research on Indian teachers’ perception of and attitude toward technology use in classrooms for a UK-based EdTech firm
• Interviewed and collaborated with over 20 teachers to understand their teaching, planning, and preparation methods and their openness to technology and new teaching methods
• Facilitated multiple industry-facing collaborations with community organizations and other startups

Jul 2016 – Jun 2018 · 1 yr 11 mos

• Designed and facilitated individual and group learning experiences for undergraduate and graduate students in disciplines including Human Centered Design, Visual Communication, and Design-Led Innovation, using discussion-, activity- and project-based learning as key tools for student learning
• Facilitated courses, including Fundamentals of Human-Centered Design, Design Research, Visual Design for Screens, User Experience 1, and UX Development in Practice
• Supplemented in-person instruction using a learning management system (LMS) to share additional content, support peer-to-peer learning, and student assessments
• Increased student enrollment in the program by 150% within a year, in part due to innovative facilitation methodology and one-on-one student mentoring
• Co-facilitated collaborative design of curriculum and program structure for Human Centered Design
• Mentored new faculty on the department’s innovative facilitation methods

Oct 2015 – Jul 2016 · 9 mos · Bangalore · On-site

• Conducted user interviews with over 400 users for Google products, including Search, Identity, YouTube, and Maps.
• Executed comprehensive user research through usability testing, intercept studies, and formative research studies; identified critical pain points leading to enhanced product experience for over a million users.
• Analyzed user data to recommend changes to the user interface; shared findings and recommendations with over fifty internal clients.

May 2014 – Jul 2014 · 2 mos · Bangalore · On-site

• Conducted user research to design and build an internal knowledge management system to help employees keep their knowledge and certifications up-to-date.

May 2013 – Jun 2013 · 1 mo · Bangalore

• Apprentice Studio for Siemens India
• Conducted qualitative user research and contextual inquiries to understand the usage of energy management systems in industrial and corporate settings.
• Recommended design solutions to solve the users’ existing pain points based on findings.