Rinky Nayyar

Operations Associate

Delhi, India2 yrs 6 mos experience

Key Highlights

Expert in High Order Value customer support
Proficient in managing complex customer escalations
Strong focus on empathy and effective communication

Stackforce AI infers this person is a Customer Support Specialist with expertise in handling high-value complaints and escalations.

Contact

Skills

Core Skills

Customer SupportProblem SolvingRecruiting

Other Skills

CommunicationCross-functional coordinationCustomer complaint resolutionEffective communicationEmail escalation managementHigh Order Value (HOV) customer supportHuman Resources (HR)IRCTC food delivery coordinationLeadershipManagementMeeting SchedulingNew HiresTeamworkTechnical RecruitingTime Management

About

I am a customer support professional specializing in handling High Order Value (HOV) complaints, IRCTC food deliveries, and complex customer escalations. With a strong focus on empathy and clear communication, I ensure quick and effective resolutions by coordinating seamlessly with restaurant partners, delivery teams, and customers. My day-to-day involves managing sensitive cases, addressing time-critical issues, and resolving email escalations and all while maintaining a calm, solution-focused approach. I take pride in turning challenging situations into positive customer experiences and believe that timely support, paired with genuine care, builds lasting trust.

Experience

Zomato

Associate

Jan 2025 – Present · 1 yr 2 mos

🔹 Started as an Associate specializing in High Order Value (HOV) customer support, ensuring end-to-end resolution of premium and sensitive customer issues.
🔹 Proficient in handling and resolving customer complaints with empathy and professionalism across multiple channels, including chat, email, and voice.
🔹 Experienced in managing and coordinating IRCTC food delivery orders, ensuring timely service and satisfaction for train passengers.
🔹 Actively manage email escalations with a customer-first approach, addressing complex concerns with prompt and thoughtful responses.
🔹 Skilled in cross-functional coordination with restaurant partners, delivery agents, and internal teams to ensure smooth order fulfillment.
🔹 Known for quick problem-solving, effective communication, and ensuring a seamless customer experience in high-pressure scenarios.
🔹 Passionate about delivering service excellence and building trust with customers through consistency and accountability.

High Order Value (HOV) customer supportCustomer complaint resolutionIRCTC food delivery coordinationEmail escalation managementCross-functional coordinationProblem-solving+3

Biz staffing comrade pvt ltd

Technical Recruiter

Oct 2021 – Feb 2023 · 1 yr 4 mos · Delhi, India

Meeting SchedulingNew HiresRecruiting

Info rise staffing pvt ltd

Recruiter

Sep 2021 – Oct 2021 · 1 mo · Delhi, India

Following this vision we are on a mission to be the catalyst of skill generation in our country.
Our skilled tutors will help you get clarity in your concepts.