Amisha Singh

Operations Associate

Kolkata, West Bengal, India6 mos experience

Key Highlights

Proven ability to optimize team efforts.
Strong customer service skills in high-volume environments.
Experience in both HR and customer support roles.

Stackforce AI infers this person is a Customer Support Specialist with experience in HR and Accounting sectors.

Contact

Skills

Core Skills

Customer ServiceEmployee RelationsAccounting

Other Skills

Customer SupportMicrosoft ExcelFinancial ReportingClient RelationsRecruitingHuman Resources (HR)Time ManagementCommunicationProblem Solving

About

Experience in customer support. Superior ability to listen and assess customers needs and offer satisfactory solutions. Offers assistance in a friendly and professional manner in a dynamic, high volume calls. Consistently optimized team efforts to meet or surpass service quotas and effectively manage workflow.

Experience

6 mos

Total Experience

6 mos

Average Tenure

Current Experience

Amazon

2 roles

Virtual Customer Service Associate

Oct 2025 – Dec 2025 · 2 mos · North America · Remote

Part of the North America customer support team, and usually the first person customers reach out to. Help them with everything from placing orders and understanding products to handling payments and navigating the website.
· Answer questions about their accounts, track their orders, and manage returns quickly, always focusing on being honest, reliable, and helpful.
· Keep up-to-date with product knowledge so I can guide customers accurately, and work closely with other teams whenever an issue needs extra support.

Customer ServiceCustomer Support

Virtual Customer Service Associate

Aug 2023 – Feb 2024 · 6 mos · Kolkata, West Bengal, India · Remote

As a key member of the West Bengal customer support team, I served as the first point of contact for customer queries, handling everything from orders and product inquiries to payments and website assistance.
· Addressed account inquiries, tracked orders, and facilitated returns promptly. Delivered service aligned with core values: Integrity, Service, Reliability, and Excellence.
· Maintained in-depth product knowledge for accurate customer support. Collaborated with internal teams to resolve escalated issues efficiently.

Customer ServiceCustomer Support

Chrysalis consulting

HR Executive Intern

Oct 2021 – Dec 2021 · 2 mos · Kolkata, West Bengal, India · Remote

As an intern with a Human Capital Consulting Service, I was a key member of a multi-city client team, working closely with the founders to deliver impactful results for multinational clients.
· Reached out to applicants via job portals and extended tailored job offers. Coordinated with candidates for a smooth hiring process.
· Addressed candidate inquiries, providing clarity and guidance.
· Conducted applicant intake, including reference checks and status updates. Shared detailed job descriptions to ensure transparency. Followed up on pending candidate documents for processing.
· Managed correspondence to streamline communication. Delivered employee support to foster a collaborative environment. Created reports and maintained spreadsheets for decision-making.

Microsoft ExcelEmployee Relations

Aarya consultants

Accounts Executive Intern

Dec 2020 – Feb 2021 · 2 mos · Kolkata, West Bengal, India · On-site

As an intern at Financial Services Consultants, I acted as a point of contact in a multi-city team, collaborating with founders to achieve impactful results for clients.
· Worked closely with clients to ensure a smooth auditing process.
· Responded to client inquiries, offering clear guidance.
· Made reminder calls to clients about financial services.
· Handled correspondence to improve communication flow.
· Provided support to colleagues, promoting teamwork.
· Created reports and kept spreadsheets updated for better decision-making.

Microsoft ExcelAccounting

Wipro limited

Customer Support Executive

Sep 2020 – Dec 2020 · 3 mos · Kolkata, West Bengal, India · Remote

As a valued member of Flipkart's West Bengal customer support team under the esteemed banner of Wipro, an esteemed Indian multinational corporation, I held a pivotal role as the initial touchpoint for our cherished customers. My responsibilities encompassed addressing an array of inquiries, spanning from order and product details to payment concerns and guiding users through the intricacies of Flipkart's website. My unwavering commitment to customer satisfaction consistently ensured
seamless experiences and reinforced trust in our brand.
1. Interacted with customers to handle account inquiries, track orders, and process returns efficiently.
2. Provided outstanding service in line with the company's values, enhancing customer satisfaction.
3. Demonstrated thorough knowledge of Flipkart's product range to offer precise information on features and functions.
4. Collaborated with internal teams to resolve escalated issues and support customers effectively.

Customer ServiceCustomer Support