Suraj Shetty

CEO

Bengaluru, Karnataka, India17 yrs 6 mos experience

Key Highlights

  • Led a team of over 50 professionals in digital media.
  • Achieved 30% growth in qualified sales leads.
  • Increased customer satisfaction by 15% through UI/UX improvements.
Stackforce AI infers this person is a Digital Media Operations Leader with extensive experience in team management and customer engagement.

Contact

Skills

Core Skills

Operations ManagementStrategic AnalysisCustomer ExperienceRevenue EnhancementPerformance MetricsPeople ManagementTeam DevelopmentAccount ManagementDirect SalesPartner Relationship ManagementProduct ManagementSales Lead GenerationProject ManagementProduct DocumentationUi/ux DesignCustomer Satisfaction

Other Skills

AnalysisBankingBrand DevelopmentBrand ManagementBusiness DevelopmentBusiness IntelligenceBusiness StrategyCompetitive AnalysisCorporate FinanceCost EngineeringCross-functional Team LeadershipCustomer RelationsCustomer Relationship Management (CRM)Daily OperationsData Analysis

About

As the Head of Operations at Neon Digital Media, I lead a team of over 50 professionals in delivering innovative and high-quality digital media solutions to a diverse portfolio of clients across various industries. I am responsible for overseeing the end-to-end operations, from ideation and development to execution and optimization, ensuring that we meet and exceed our clients' expectations and objectives. With over 10 years of experience in sales and business operations, I have a proven track record of taking companies from zero to one, scaling their revenues and market share, and building long-term partnerships. I have worked across domains with varied businesses in B2B and B2C worlds, applying my skills and knowledge in business strategy, customer relationship management, agile product management, and process improvement. I am passionate about creating value for customers and stakeholders, driving innovation and growth, and fostering a culture of collaboration and excellence.

Experience

17 yrs 6 mos
Total Experience
1 yr 4 mos
Average Tenure
--
Current Experience

Neon digital media

Head Of Operations & Product Strategy

Jun 2022May 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

  • > Increased Customer Lifecycle Value by 6 months by improving Customer Experience
  • > Streamlined the Service Delivery Process by introducing Customer Success metrics & linking them to employee performance
  • > Elevated team capabilities in customer engagement by pinpointing and enhancing individual growth opportunities, thereby boosting overall performance and satisfaction
Performance MetricsPeople ManagementStrategic AnalysisOperations ManagementMarketing StrategyAccount Management+15

Talpoint

Business Head

Sep 2021Jun 2022 · 9 mos · Bengaluru, Karnataka, India

Account ManagementPartner Relationship ManagementDirect Sales

Ecarma - common area maintenance experts

Head Of Business Development

Jan 2020Aug 2021 · 1 yr 7 mos · Bengaluru, Karnataka

Partner Relationship ManagementDirect Sales

Qwikcilver solutions

Program Manager

Jan 2019Jan 2020 · 1 yr · Bengaluru, Karnataka, India

Account Management

Thapos/sportsplus - sports management platform

Senior Product Manager

Apr 2018Oct 2018 · 6 mos · Bengaluru Area, India

  • Designed, Built and executed the Affiliate Partner initiative for the inside sales team. Achieved in growing qualified sales leads by 30%
  • Achieved 70% completion rate in product documentation in a span of 4 months for the entire product
  • Achieved a 15% increase in customer satisfaction by implementing new UI and UX features in key areas of product
  • Managed 2 teams to execute end-to-end product development which included responsibilities such as resource allocation, story documentation and deployment
Partner Relationship Management

Events muse

Founder

Feb 2014Jan 2018 · 3 yrs 11 mos · Bengaluru Area, India

  • Events Muse is an online marketplace for finding the best event vendors for your events. Our vision is to create an ecosystem where events can be conducted seamlessly. Our mission is make sure that our customers can manage their events hassle free and be a guest at their own event.We have curated some of the best event partners in your city along with access to the competitive pricing. So choose your next vendors through us and sit back and relax, while we do all the heavy lifting for you !
Partner Relationship ManagementDirect Sales

Cisco

Business Analyst Consultant

Jan 2012Sep 2013 · 1 yr 8 mos · San Francisco Bay Area

  • Provided data analysis, modeling, and reporting to drive business decisions; created sales forecasts using historical figures; identified most profitable as well as poorly performing products and services for each geographical region globally to understand key revenue drivers. Efforts led to top management altering sales strategy accordingly for various regions respectively, resulting in 45% increase in customer satisfaction and winning $40 million service contract extension from Vodafone for next 5 years
  • Analyzed existing Fair Value application in comparison to the proposed enhancements to the system to extract business requirements. Gathered and formalized user and business requirements towards enhancements to the current web interface.
  • Conducted JAD sessions with Revenue Accounting managers, Sales team and the technology teams to gather and finalize business requirements for Fair Value Engine modules. Created process flows, screen-mockups and navigations for these modules. Proposed solutions to the Business team by working closely with the technology teams.
  • Conducted Functional Specification review sessions and reviewed test cases for the UAT. Assisted test support teams with system updates and process flows, analyze defects and resolve them in a timely manner
  • Reviewed MEA (Multiple Element Arrangement) deals and Cisco Sales Orders to ensure accurate revenue recognition, identified 5,000 Global MEA deals resulting in recognition of over $150 million of revenue; analysis resulted in company booking $35 million of unrecognized revenue from 1st quarter
  • Managed revenue accounting close-related functions and performed key month-end deferral assessments; managed and supported day-to-day revenue accounting for MEA Revenue Accounting Team

Thomas roulston investment partners, inc.

Equity Research Intern

Sep 2011Nov 2011 · 2 mos · Cleveland/Akron, Ohio Area

  • Completed research on technology industry, performed in-depth qualitative analysis to identify most important companies, trade organizations, publications and topics that were critical to institutional investment community
  • Consulted with industry organizations and experts; assisted Director of Research in drafting industry reports
  • Selected Investment Experience:
  • Valuation of Intuit Inc.
  • Created valuation analysis using DCF and comparable public companies; found that Intuit was under-valued at nearly $48 per share relative to peers and made “Buy/Hold” recommendation, after which stock increased by 17% to $52 per share

Mesocoat inc

Business Development Intern

Aug 2011Dec 2011 · 4 mos · Cleveland/Akron, Ohio Area

  • Conducted in-depth market research on Canadian Oil Sands market and weld overlay industry to help top management understand nascent Canadian Oil sands industry, investment opportunities and profit making avenues
  • Analysis showed metal pipe coating market was a potential $50 billion opportunity, resulting in company receiving $10 million funding from Alberta Sovereign fund to setup research operations for advanced coating technologies in Alberta, Canada
  • Conducted detailed competitive analysis; analysis showed Chevron could save over $150 million over next 5 years in pipe corrosion losses by investing in Mesocoat’s revolutionary coating technology, due diligence led to closing of $20 million funding by Chevron Energy Ventures
  • Performed cost-benefit analysis for company’s flagship product; analysis showed company was incurring excessive fixed costs for equipment that could be leased, resulting in company leasing equipments and reducing production cost by 15%
  • Valued company using DCF analysis to help management team raise capital from federal and venture capital sources; assisted CFO in building merger model for potential acquisition by Nanosteel
Account Management

Imagine software

Trade Support Analyst Intern

May 2011Jun 2011 · 1 mo · Cleveland/Akron, Ohio Area

  • Observing and supporting Trade Support analysts on the floor for financial data and implementation issues
  • Underwent training in implementation of financial derivative instruments in the Imagine Trading System

Travel centers of america

Operations Consultant

Aug 2010Dec 2010 · 4 mos · Cleveland/Akron, Ohio Area

  • Project: Dynamic Load Planning
  • Served as the primary point of contact for financial analyses and impact of our proposed solution
  • Collected, analyzed and reviewed historic purchasing data to determine cost of purchasing and distribution and performed cost benefit analyses in implementing our proposed solution for single test site
  • Interpreted financial impact of our fuel purchasing and forecasting solution to the key decision makers
  • Instrumental in building a forecasting model using historic sales data and current market trend to decrease error percentage of demand forecasting from -1.35% to 0.39%
  • Proposed solution would help save 2.44 cents per gallon in purchasing costs, accounting to an additional $12 million to the bottom-line profit

Nds services pay tv technology

Project Management and Process Re-engineering Intern

May 2010Jul 2010 · 2 mos

  • Collaborated with the top echelon of the MH Core Evolution team in developing the master project plan for the project from Design to Deployment to identify strategic checkpoints and cost-sensitive applications
  • Assisted the IT Operations team in design & implementation of Enterprise Project management architecture to schedule, track and review the Snowflakes Electronic Program Guide (EPG) project
  • Maintained constant dialogue with module leaders of the each entity of the project to streamline the implementation of the process architecture, to eliminate redundancies and to identify strategic synergies across modules
  • Instrumental in successful deployment of Enterprise Project management for the Snowflakes EPG project on a Global platform across international NDS sites

Case western reserve university

Research Assistant

Sep 2009May 2011 · 1 yr 8 mos · Cleveland/Akron, Ohio Area

  • Assisted the professor with planning the scope and timeline of the research project along with identifying key deliverables
  • Collected and analyzed market sentiment data to identify key trends and result areas
  • Conducted comprehensive research to validate credibility of market data using validation tools and ad hoc research
  • Created and maintained database for the data management purposes

Nds group limited

Senior Quality Engineer/Analyst

Feb 2007Jul 2009 · 2 yrs 5 mos · Bengaluru Area, India

  • Conducted business analysis, project assessment and feasibility determination for new products and for on-going projects in collaboration with all project stakeholders.
  • Strategized project scoping and specifications documents, to clearly communicate the project roadmap.
  • Led a team of 3, including 1 developer and 2 quality control engineers for Quality initiatives.
  • In 3 months, directed efforts in a prioritized manner to ensure complete automation of entire quality control process to reduce project deployment cycle from 180 days to 85 days for 2 clients.
  • Chaired kickoff meetings with developers and project stakeholders, conducted project training, allocated roles, and key deliverables, mapped out milestones & timelines.
  • Assigned Q.A. team members to develop test cases, functional analysis of deliverable products, and worked with internal resources, clients, and content providers to conduct interim project reviews and final project tweaks prior to launch.
  • Obtained multi-level signoff on projects and contests prior to approval.
  • Timed successful launches of software product to allow for Quality support, developer resources, and training of client resources on Content Management Systems and product delivery strategies. Held post-launch review meetings to revisit project strengths and liabilities, and to build out better processes for future projects.

Aci worldwide

Test Automation Engineer

Nov 2005Feb 2007 · 1 yr 3 mos · Bengaluru Area, India

  • Business requirement analysis/ technical analysis: Created automation scripts to enhance speed in validation and deployment
  • by 75% and to increase accuracy with results by 45%.
  • Mentoring: Coached team of 4 test engineers in aspects of Black Box testing for a 6-month design-to-production cycle of software product in banking.
  • Knowledge acquisition & Training: Underwent training in Automation testing on a tool named Winrunner. Studied advanced features
  • such as Trade and OCOE for Bali as a product enhancement.
  • Clientele exposure: Worked with South-east Asian clients such as DBS bank and OCBC Bank.

Kmg infotech

Trainee Developer\ Code Reviewer

May 2005Nov 2005 · 6 mos · Bengaluru Area, India

  • Knowledge acquisition & training: Trained in COBOL development, Studied Code structures and reviewed them for errors (White box testing) for clients such as AIG

Education

Weatherhead School of Management at Case Western Reserve University

MBA — Finance

Jan 2009Jan 2011

N M A M Institute of Technology, NITTE

Bachelor of Engineering — Information Sciences

Jan 1999Jan 2004

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