Tina Gidwani

Operations Associate

Bengaluru, Karnataka, India21 yrs 11 mos experience
Highly Stable

Key Highlights

  • 21 years of progressive experience in Gulf & India.
  • Proven team leadership and motivation skills.
  • Expert in customer relations and problem-solving.
Stackforce AI infers this person is a Customer Relations and Sales expert in the Real Estate and Hospitality sectors.

Contact

Skills

Core Skills

Marketing StrategyBusiness DevelopmentSales And MarketingCustomer ServiceCustomer Service ManagementCommunication

Other Skills

AccountingAgile Project ManagementAttention to DetailBusiness PlanningBusiness StrategyConsultingCritical ThinkingCustomer ExperienceCustomer SatisfactionCustomer SupportData ScienceDisciplinary & Grievance ProceduresEmployee RelationsEmployee TrainingEntrepreneurship

About

MBA professional with excellent customer relations, communication, marketing, events. My experience with the airlines, real estate companies has been Customer faced. Handling difficult situations, retaining business and bring more sales to the companies I have worked for. A smart personality with excellent communication, forward thinker, team builder, customer service, relationship management and problem solving skills. Specialties: • 21 years of progressive experience in Gulf & India. • Training development & implementation • Employee relations administration skills • Proven team leadership & motivation skills • High stress tolerance-work under pressure • Adaptable to new work challenges • Tact to deal with all levels of people • Enthusiastic-dynamic-goal driven personality

Experience

Bajaj allianz general insurance

Retail Partner

Oct 2023Jun 2024 · 8 mos · Bangalore Urban, Karnataka, India · Remote

  • BALIC
  • Life insurance

Planex imteriors llc

Marketing and Sales Lead

Jun 2023Oct 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

  • Marketing lead for commercial, residential and retail spaces. Be a brand ambassador for Planex, bring in leads for the various verticals and handover to the projects team.
Business DevelopmentAttention to DetailMarketing Strategy

Embassy group

2 roles

Relationship Manager

Jun 2019Jan 2022 · 2 yrs 7 mos · On-site

  • Sold multi crore villas and apartments as Relationship Manager, Ultra Luxury Sales- Residential Business. Worked closely with team lead to ensure best price to given to client, quick closure and payment terms.
Strategic ThinkingLeadershipCritical ThinkingTeam ManagementCustomer ServiceBusiness Strategy+3

Relationship Manager

Jun 2017Jan 2022 · 4 yrs 7 mos · On-site

  • Member engagement, Manager
  • Crm
  • Relationship manager
  • Marketing
Agile Project ManagementCritical ThinkingCustomer ExperienceCustomer SatisfactionCustomer Service ManagementEmployee Relations+10

Blvd club, embassy boulevard

Member Engagement Manager

Jun 2017Jun 2019 · 2 yrs · Bangalore

  • Member engagement manager, complete back end set with ops teams. Handling memberships and events at the BLVD Club, Embassy Boulevard. Led the events calendar, planned regular and private events for club members. Brought in 400 plus members to the club. Worked with creative team to send out communication to members. Held numerous workshops.
Problem SolvingCritical ThinkingCustomer ExperienceCommunicationCustomer Service ManagementWorking with Brokers+1

Explore life traveling

Customer Support Manager

Nov 2016Mar 2017 · 4 mos · Bangalore

  • Customer support for a startup Co- Explore life traveling. Handling their booking requests for homestays. Working with the on-boarding team for homestays in Coorg. Handling customer complaints and resolving issues from host and user end. Handling new queries and assisting hosts to onboard their properties on our portal, old property managers to onboard new listings. Helping as admin of our own startup house, which we use as office space and rooms given out for home stays too.
  • Thoroughly enjoyed my time with ELT..

Enrich interiors dwc llc

Project Coordinator

Aug 2015Jul 2016 · 11 mos · dubai

  • project coordinator

Myself

Global Entrepreneur

May 2013Aug 2015 · 2 yrs 3 mos

  • E commerce

Lifeplus insurance brokers

Senior consultant

Jul 2011Dec 2013 · 2 yrs 5 mos · Burjuman towers

  • I do Financial planning for individuals and companies. I assist them with their insurance and investment needs. I do Million dollar Life Insurance policies and savings plans for education and retirement plans for individuals and families, and handle their investment portfolios.

Emirates airlines

Purser Inflight Cabin crew

Jan 2002Jan 2011 · 9 yrs

  • I have worked in a challenging and dynamic work environment for 9 years with Emirates Airlines as Inflight stewardess and finally resigned as Purser. I loved the job and work atmosphere, as we worked with different crew on every flight, multi-national, multi-lingual, yet all worked under one common Emirates culture.
  • Customers being in the forefront, safety of highest standards, I ensured that there was no compromise to my customers and crew at any time. On time departures and arrivals was a target I strived to achieve.
  • Annual safety refresher courses completed and also move up in the career ladder on a fast pace.
  • I quit Emirates because I wanted a stable environment for my child and also wanted more kids, which would be possible only on ground.
  • I hope to find my dream job soon, which could be in any industry, challenging and fun.
  • thnx

Jet airways

Cabin Crew

Dec 1999Dec 2001 · 2 yrs

  • Led and directed the crew; monitored their performance and provided feedback.
  • Served as role model for crew members including customers while maintaining favorable working relationships with them to promote harmonious working environment leading to employee morale and productivity.
  • Conducted crew briefings before the flights with excellent understanding of the aircraft systems.
  • Addressed to medical situations onboard including death onboard and cardio pulmonary resuscitation.
  • Created a pleasant travel experience to the passengers through personalized service deliverance.
  • Ensured safety, wellness, needs and comfort of passengers onboard.
  • Inspired crew members in sustaining consistency in the sequence of service.

Education

University of Leicester

Master of Business Administration (MBA) — MBA

Jan 2006Jan 2011

IATA

Ground handling

Jan 2007Jan 2007

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