Garima Arora — CEO

I am a people and operations professional with 16 years of experience across 𝐬𝐭𝐮𝐝𝐞𝐧𝐭 𝐬𝐮𝐜𝐜𝐞𝐬𝐬, 𝐞𝐦𝐩𝐥𝐨𝐲𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧, including experience in managerial roles leading student-facing teams and senior stakeholder engagement. My work focuses on delivering 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭, 𝐡𝐢𝐠𝐡-𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐮𝐝𝐞𝐧𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 across multi-location teams by translating partner objectives into clear operational plans, service standards, and measurable outcomes. I have led teams handling high volumes of student enquiries across channels, managed capacity and workflows, and ensured SLAs, quality benchmarks, and engagement targets are met. I work closely with 𝐔𝐊-𝐛𝐚𝐬𝐞𝐝 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬, including account teams, institutional partners, and senior leadership, providing operational insight into performance trends, risks, and improvement opportunities. I bring experience acting as an on-ground point of contact for partners, supporting escalations, and maintaining service continuity across time zones. I have a strong background in 𝐩𝐞𝐨𝐩𝐥𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, including KPI setting, coaching, performance management, onboarding, and team development, with a focus on accountability, quality, and continuous improvement. I also collaborate cross-functionally with reporting, QA, talent, and transformation teams, and contribute to process refinement and digital adoption initiatives. My experience spans working with 𝐟𝐨𝐫𝐞𝐢𝐠𝐧 𝐮𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐢𝐞𝐬, 𝐬𝐭𝐮𝐝𝐞𝐧𝐭 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐞𝐦𝐩𝐥𝐨𝐲𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐩𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞𝐬, supporting diverse student cohorts and partner expectations in fast-paced, high-accountability environments.

Stackforce AI infers this person is a skilled professional in educational operations and student success management.

Location: Gurugram, Haryana, India

Experience: 14 yrs 3 mos