Dec 2025 – Present · 4 mos

Jan 2024 – Dec 2025 · 1 yr 11 mos

• Conduct Regression Testing in UAT and Pre-Production environments.
• Perform Sanity Testing in the Production environment.
• Validate bugs and stories for the Order Fulfillment and Content Management modules.
• Review, update, and maintain End-to-End (E2E) test cases, organizing documentation by Epics.
• Develop comprehensive test plans for Regression and Sanity testing across Desktop and Mobile
• platforms using TestRail.
• Compile and present QA Velocity reports and TestRail Execution reports at the end of each sprint.
• Mentor and support fellow and junior testers in all testing-related tasks and processes.

Jul 2022 – Dec 2023 · 1 yr 5 mos

• Executed Functional and UI testing to ensure alignment with functional requirements and UI specifications.
• Completed testing for Onboarding and KYC tickets in the Test environment, followed by Sanity testing in the Regression environment.
• Served as Release Coordinator, addressing regression issues or assigning them to appropriate testers/developers, and monitored deliverable statuses.
• Finalized documentation tasks prior to go-live, including creating Demo Documents, Release Regression documents, presentation slides for release, and facilitating functional demo sessions with business users.
• Updated test points for all User Stories and Bugs planned for release before the planning meeting.
• Incorporated functional changes into the release suite and updated E2E test cases for the relevant module.
• Compiled a list of bugs reported by the Business Unit (BU) team during release, led bug triage calls, and updated the status and assignment of those bugs.

Feb 2020 – Jun 2022 · 2 yrs 4 mos

Jun 2018 – Jan 2020 · 1 yr 7 mos

• Managed Active Directory (On-Premises and Azure AD), including Group Policy Objects (GPO), domain users, and administration of users and groups with appropriate LAN and domain environment access permissions.
• Performed general system administration tasks such as OS patching and upgrades, system integration, and hardware and software installations.
• Configured and managed Multi-Factor Authentication (MFA) for user profiles, handled MFA resets, and resolved MFA issues.
• Managed Exchange Online users, including creating, modifying, deleting, and managing recipients such as shared mailboxes and recovering deleted emails. Handled mail routing and mail-flow issues.
• Provided ServiceNow data and Key Performance Indicator (KPI) reports to management on a weekly basis.