Akash M

Product Manager

Chennai, Tamil Nadu, India4 yrs 11 mos experience

Key Highlights

Expert in API integrations and technical issue resolution.
Achieved a flawless 5/5 CSAT score in customer satisfaction.
Strong communicator of complex technical concepts.

Stackforce AI infers this person is a SaaS Developer Support Engineer with expertise in API management and technical troubleshooting.

Contact

Skills

Core Skills

Api Access ManagementTechnical Issue ResolutionTechnical SupportFrontend DevelopmentWeb Development

Other Skills

AndroidAndroid DevelopmentAngularCC++Code AnalysisCommunication SystemsCommunity EngagementCypressDebuggingDeep LearningDeveloper RelationsEnglishFlutterFrench

About

A Developer Support Engineer with a passion for technology and customer success, I specialize in bridging the gap between developers and complex technical solutions. With a deep understanding of API integrations, I thrive on resolving challenges that empower developers to deliver top-tier applications. I have experience in troubleshooting, debugging, and optimizing code across multiple languages and frameworks. My role involves not just resolving issues, but also guiding developers through best practices, providing insights on product features, and ensuring seamless adoption of tools and technologies. What sets me apart is my ability to communicate complex technical concepts in an accessible way, noticing minute details, making me a trusted advisor to developers of all skill levels. I’m dedicated to continuous learning and staying up-to-date with the latest in software development, ensuring that I can provide the most relevant and effective support.

Experience

Supabase

Developer Support Engineer

Nov 2025 – Present · 4 mos · Chennai · Remote

Okta

Developer Support Engineer

Oct 2023 – Nov 2025 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

◦ Identity and Access Management: Provided expert-level support for API Access Management, Okta SDK,
libraries, and REST APIs, leveraging knowledge of OpenID Connect (OIDC), OAuth2, SSO, SCIM, and the Okta
Terraform Provider.
◦ Technical Issue Resolution: Diagnosed and resolved complex technical issues through debugging, network
analysis, code analysis, and reproductions.
◦ Application Prototyping and Development: Designed and delivered sample applications and code snippets
tailored to customers’ requirements and architecture.
◦ Documentation: Authored comprehensive technical documentation and best practices in internal and external
knowledge bases, reducing repetitive case creation.
◦ Developer Relations: Fostered strong relationships with developers, enabling streamlined communication for
issue triaging and resolution.
◦ Community Engagement and Support: Acted as an SME in Okta Developer Forums, addressing technical
queries and enhancing community engagement.
◦ On-Call Support and Incident Management: Provided on-call weekend support, consistently achieving the
fastest case resolution times.
◦ Customer Satisfaction and Feedback: Achieved and maintained a flawless 5/5 CSAT score, demonstrating
technical excellence and client satisfaction.
◦ Professional Certifications: Certified with Okta Certified Professional Certification

API Access ManagementOpenID Connect (OIDC)OAuth2SSOSCIMOkta Terraform Provider+8

Twilio

3 roles

Technical Support Engineer 3 - Developer

Jun 2023 – Oct 2023 · 4 mos

Technical Support Engineer 2 - Developer

Apr 2022 – Jun 2023 · 1 yr 2 mos

Technical Support Engineer 1 - Developer

Jun 2021 – Mar 2022 · 9 mos

Solving Developer issues of 11 different Twilio products for the Asia‑Pacific Region.
Assisting developers and customers with complex technical issues requiring a greater level of personalized care and in greater length.
Reviewing and debugging customer code and troubleshoot various technical problems on each Twilio products and some third party products.
Building solution for the customer on 5 different programming languages for 3 different platforms (Web, IOS, Android).
Working and familiar with Communication Systems, REST API, WebRTC, Web application, NodeJs application development and debugging.
Solved over 100 tickets in less than 90 days and achieved higher number of Positive Satisfactory score (PSAT) of 5.0 out of 5.0 for every month.

REST APIWebRTCNodeJsDebuggingCommunication SystemsTechnical Support

Skcript

Frontend Engineer

Jan 2021 – May 2021 · 4 mos · Chennai, Tamil Nadu, India

Worked closely with the founders and senior developers, developed hellonext, core product of Skcript, currently used by 2,980+ businesses.
Built customer‑facing features with scalable UI components and written e2e tests using Cypress
Worked on bug fixes and optimization based on the customers feedback.
Developed with React, Javascript, Next.js, MySQL, Tailwind CSS. For product management and bug tracking using Atlassian Jira and Slack

ReactJavaScriptNext.jsMySQLTailwind CSSCypress+1

Owasp foundation

Google Summer of Code - Open Source Developer

May 2020 – Aug 2020 · 3 mos · Chennai, Tamil Nadu, India

Worked closely with founders, using agile methodology, to build Security Knowledge Framework web application for cross browsers.
Redesigned, written reusable code for complex UI components, and built the web application from scratch with Angular, TypeScript, SCSS.
Added custom components and built REST APIs for better user experience and accessibility.
Manually reviewed code extensively to find the bottlenecks in the components and optimized them.
Set up the testing environment and unit tested the components, web services and shipped a high quality web application to production

AngularTypeScriptSCSSREST APIsWeb Development