Nikhil Bagrecha

Product Manager

Mumbai, Maharashtra, India7 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led initiatives improving customer experience and operational efficiency.
Expert in defining KPI frameworks for strategic business alignment.
Proven track record in delivering data-driven solutions.

Stackforce AI infers this person is a Product Data Manager with expertise in analytics and operational strategy in the Telecommunications industry.

Contact

nikhil.bagrecha@ril.com LinkedIn

Skills

Core Skills

Product ManagementData AnalyticsBusiness AnalysisData Analysis

Other Skills

C#ChatGPTData ModelingData VisualizationDatabase DevelopmentDatabasesHTMLMicrosoft OfficeProblem SolvingPrompt EngineeringPythonResearchRoot Cause AnalysisSQLSplunk

About

Product-focused analytics professional with 7+ years of experience, currently working as a Product Data Manager in an internal data platforms team. I specialize in owning problem definition, success metrics, and execution outcomes across product, operations, and customer experience domains. My work focuses on translating business objectives into scalable data and analytics solutions by partnering closely with business, technology, and data teams. I have a strong track record of defining KPI frameworks, improving data quality, and enabling faster, better decision-making through real-time visibility and structured insights. I’m particularly interested in roles where analytics directly shapes product and operational strategy, rather than being limited to reporting.

Experience

Jio platforms limited (jpl)

Senior Product Data Manager

Jul 2022 – Present · 3 yrs 8 mos · Navi Mumbai, Maharashtra, India · On-site

Partner with business, technology, and AI teams to define product and data requirements, prioritize features, and deliver solutions aligned to strategic business goals.
Own analytics and data-product delivery using agile practices, spanning requirement definition, prioritization, design collaboration, testing, deployment, and continuous improvement to enable iterative releases, faster feedback loops, and measurable business impact.
Led a computer vision–based quality analytics initiative, improving field technician work quality by 5×, reducing rework, and enhancing customer experience at scale.
Define KPI frameworks across multiple business programs, ensuring clear alignment between operational execution and strategic outcomes.
Design and maintain automated, real-time dashboards integrating CRM, transaction, and operational data, improving transparency and reducing manual reporting effort by 40%.
Own ongoing data quality improvement efforts by identifying systemic gaps, performing root-cause analysis, and implementing corrective actions to improve reliability of metrics and reporting.
Define and operationalize customer experience KPIs to diagnose scheduling inefficiencies, contributing to a 3% reduction in missed appointments and a 7% reduction in rescheduling rates.
Enable an 8% cost reduction by delivering a material consumption analytics framework that surfaced misuse patterns and supported corrective operational actions.
Perform root-cause analysis on customer churn drivers, enabling targeted campaigns and informing product and operational improvements.

Product ManagementData AnalyticsStakeholder ManagementData VisualizationSQLPython+1

Kantar analytics practice

Senior Consultant

Oct 2020 – Jul 2022 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Worked with enterprise clients to define strategic objectives, converting business requirements into actionable deliverables and product features.
Designed and developed a comprehensive web-based analytics platform for analyzing customer feedback and responses, integrating advanced analytics capabilities with intuitive user interface.
Built and integrated a virtual business simulator using Bayesian regression models trained on customer data, enabling scenario testing.
Directed project teams across analytics, design, and engineering to deliver business solutions on time and with measurable impact.
Created comprehensive product documentation including wireframes, user stories, test cases, and training materials to support successful platform adoption and user onboarding.
Received “Ace of Initiative” award for taking initiative and solving high-priority client challenges.

Data AnalyticsBusiness AnalysisUser Experience (UX)Team LeadershipSQLPython

Iifl (india infoline group)

Summer Intern

Apr 2019 – Jun 2019 · 2 mos · Mumbai, Maharashtra, India

Fundamental Analysis of companies listed on NSE
Onboarding of Clients

Accenture

Application Development Analyst

Jun 2015 – Jun 2017 · 2 yrs · Mumbai Area, India

Maintained and supported application for BestBuy Co Inc
Analysis of Defects/Issues, Solving Client and Customer Issues, Maintain IT Infrastructure, Generating Performance and Data Reports for Clients using Splunk and SQL, creating self-help docs for customer support executives, and Mentoring teammates
Reduced inflow of ~8 incidents/day by automating thereby saving ~60$/day for BestBuy, Automated 2 reports thereby saving 30 minutes of manual work, Modified self-help docs to prevent SLA from breaching
Received Star of the Month Award for March’17

SQLSplunkData Analysis