Erick Romero Bedoya — Recruiter

I’m a bilingual professional with over six years of experience supporting global teams in customer service, recruitment, and operations. I specialize in helping businesses communicate clearly, automate smartly, and present themselves with a modern, professional image. Today, I combine creativity and technology to deliver: 🎬 Marketing videos that feature realistic, multilingual presenters — perfect for product launches, brand stories, or recruitment campaigns. ⚙️ Automation workflows that simplify repetitive tasks and keep operations running efficiently. 🎨 Custom visuals and branding assets that elevate online presence and engagement. 💬 Conversational English coaching for professionals seeking confidence in international communication. My goal is to make digital communication effortless and authentic — helping brands and professionals tell their story with clarity, style, and impact. #DigitalMarketing #Automation #AIContent #RemoteWork #CustomerExperience

Stackforce AI infers this person is a Customer Experience and Recruitment Specialist with a focus on Digital Marketing and Automation.

Location: Cali, Valle del Cauca, Colombia

Experience: 5 yrs 11 mos

Skills

Recruiting & Talent Engagement
Customer Experience (cx)
Debt Collection
Marketing

Career Highlights

Bilingual professional with over six years of experience.
Expert in digital communication and customer experience.
Skilled in automating workflows and creating marketing content.

Work Experience

Cloudstaff

Talent Acquisition Specialist (6 mos)

Collections Specialist (2 mos)

Case Evaluator Specialist (6 mos)

Teleperformance

Specialized Health Agent (1 yr 2 mos)

Customer Service Representative (4 mos)

Accedo Technologies

Scheduling Specialist (3 mos)

Desks Virtual Solutions

Patient Concierge (6 mos)

Tusclasesparticulares

Online Conversational English classes (8 mos)

3DM Legal Ltd

Bilingual Customer Service Representative (2 mos)

Sitel

Collections Agent (9 mos)

M.V.M. Ltda.

Procurement Assistant (10 mos)

Bristol Myers Squibb

Marketing Assistant (6 mos)

Education

Course at Henry

Certificate at Simplilearn Alumni

Certificate at Alison

Designation at ACA International

Certificate at ACA International

Certificate at Alison

Course at Great Learning

Certificate at Alison

Diploma at Alison

Certificate at Alison

Course at Fundación Centro Cultural Colombo Americano

High School Diploma at Colegio Bilingüe Diana Oese

Course at Great Learning

Erick Romero Bedoya

Recruiter

Cali, Valle del Cauca, Colombia5 yrs 11 mos experience

AI Enabled

Key Highlights

Bilingual professional with over six years of experience.
Expert in digital communication and customer experience.
Skilled in automating workflows and creating marketing content.

Stackforce AI infers this person is a Customer Experience and Recruitment Specialist with a focus on Digital Marketing and Automation.

Contact

Skills

Core Skills

Recruiting & Talent EngagementCustomer Experience (cx)Debt CollectionMarketing

Other Skills

AI AgentsAI AutomationAI PromptingAI-Powered MarketingAccount ManagementAccountabilityActive ListeningAdaptabilityAgenda ManagementAppointment SchedulingArtificial Intelligence (AI)Artificial Intelligence for BusinessAttention to DetailAutomation & Workflow DesignBusiness Strategy

About

Experience

5 yrs 11 mos

Total Experience

9 mos

Average Tenure

Current Experience

Cloudstaff

3 roles

Talent Acquisition Specialist

Promoted

Sep 2024 – Mar 2025 · 6 mos · Remote

Candidate Screening: Review resumes and applications to identify qualified candidates.
Conduct initial phone screenings to assess candidates’ suitability.
Scheduling Interviews: Coordinate interview schedules between candidates and hiring managers.
Ensure all parties have the necessary information and materials for interviews.
Candidate Communication: Maintain regular communication with candidates throughout the hiring process. Provide updates on application status and next steps.
Quality of Hires: Contributing to the selection of candidates who excel in their roles, leading to positive performance reviews.
Candidate Experience: Receiving positive feedback from candidates regarding the application and interview process.

Candidate ScreeningScheduling InterviewsCandidate CommunicationQuality of HiresCandidate ExperienceRecruiting & Talent Engagement+1

Collections Specialist

Jul 2024 – Sep 2024 · 2 mos · Remote

Account Management: Monitor and manage delinquent accounts to ensure timely payments.
Maintain detailed records of all communications and transactions.
Communication: Contact clients via phone or email to remind them of overdue payments.
Negotiate payment plans or settlements with clients when necessary.
Customer Satisfaction: Receiving positive feedback from clients regarding communication and resolution processes.
Compliance: Ensure all collection activities comply with legal regulations and company policies.
Stay updated on relevant laws regarding debt collection.
Customer Relations: Provide excellent customer service while managing collections processes.

Account ManagementCommunicationCustomer SatisfactionComplianceCustomer RelationsCustomer Experience (CX)+1

Case Evaluator Specialist

Jan 2024 – Jul 2024 · 6 mos · Remote

The Case Evaluator determines if the client has potential claims. The Case Evaluator is not an attorney. Case Evaluator uses a survey to determine potential claims.
The Case Evaluator is responsible for connecting clients with the Paralegal team.

Teleperformance

2 roles

Specialized Health Agent

Oct 2022 – Dec 2023 · 1 yr 2 mos · Colombia

Customer Service Representative

Jun 2022 – Oct 2022 · 4 mos · Colombia

Accedo technologies

Scheduling Specialist

Aug 2021 – Nov 2021 · 3 mos · Cali, Valle del Cauca, Colombia

Desks virtual solutions

Patient Concierge

Jan 2021 – Jul 2021 · 6 mos · Cali, Valle del Cauca, Colombia

Responsible for providing medical support to more than 100 patients throughout the preoperative process until the day of surgery.

Tusclasesparticulares

Online Conversational English classes

Apr 2020 – Dec 2020 · 8 mos · Cali, Valle del Cauca, Colombia

English classes focused on speaking skills—conversation clubs.

3dm legal ltd

Bilingual Customer Service Representative

Dec 2018 – Feb 2019 · 2 mos · Cali, Valle del Cauca, Colombia

Costumer Service and Payment Protection Insurance Services

Sitel

Collections Agent

Aug 2017 – May 2018 · 9 mos · Cali, Valle del Cauca, Colombia

Costumer Service and Portfolio Collection.

AccountabilityCommunicationInformation ManagementCustomer ServiceDebt CollectionCustomer Experience (CX)

M.v.m. ltda.

Procurement Assistant

Aug 2014 – Jun 2015 · 10 mos · Cali, Valle del Cauca, Colombia

Responsible for the Quotations and Purchases of Raw Materials and supplies for the company. Assistance in the Administrative and Production area. Translation of texts.

MarketingCommunicationInformation ManagementCustomer ServiceCustomer Experience (CX)

Bristol myers squibb

Marketing Assistant

Sep 2013 – Mar 2014 · 6 mos · Cali, Valle del Cauca, Colombia

Responsible for Purchase Orders, sending medical samples and distribution of promotional material for different sales representatives and events throughout the national territory.