Praveen Sam — CEO
At iSON Xperiences, my leadership as Deputy General Manager pivots on elevating customer experience through process excellence. Over the past year, we've honed a team adept in delivering premium CX solutions and debt collection strategies, ensuring client satisfaction remains paramount. Previously, as a Senior Operations Manager at Armsoftech, I championed initiatives that significantly enhanced operational efficiencies. Our collective efforts propelled us to exceed service delivery expectations, cementing my devotion to pioneering customer service innovations.
Stackforce AI infers this person is a Customer Experience and Operations leader in the B2B service industry.
Location: Chennai, Tamil Nadu, India
Experience: 16 yrs 2 mos
Skills
- Customer Experience
- Process Excellence
- Customer Service
- Operational Efficiencies
Career Highlights
- Proven track record in elevating customer experience.
- Expertise in operational efficiencies and service delivery.
- Leadership in developing premium CX solutions.
Work Experience
iSON Xperiences - Smarter Empathic AI
Deputy General Manager - Site Head (2 yrs 11 mos)
Armsoftech Private Limited
Senior Operations Manager (10 mos)
Operations Manager (1 yr 4 mos)
Altruist Customer Management India PVT. LTD.(An Altruist Group Company)
Assistant Manager (6 yrs 6 mos)
Vertex Customer Management India PVT. LTD.(An Altruist Group Company)
Deputy Manager - Operations (7 yrs 3 mos)
Allsec Technologies Limited
Team Leader (1 yr 3 mos)
Intelenet Global Services Private Ltd.
Team Leader (2 yrs)
OnTrack Staffing
Customet support executive (1 yr 5 mos)
Education
Engineer's degree at St. Jospeh
