Volkan T.

Customer Success Manager

Amsterdam, North Holland, Netherlands10 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years in Customer Success and Sales.
  • Recognized as Top CSM of the Year in 2023 and 2024.
  • Expert in aligning product capabilities with business goals.
Stackforce AI infers this person is a SaaS Customer Success expert with a strong technical background.

Contact

Skills

Other Skills

Analytical SkillsCloud ApplicationsCommunicationCustomer RetentionDevOpsIT Service ManagementIncident ManagementInformation TechnologyIntegrationsJSONOnboardingPre-salesProduct AdoptionREST APISoftware as a Service (SaaS)

About

I help technical customers get real, measurable value from the products they use—faster and more strategically. With 10+ years of experience in Customer Success and Sales at high-growth SaaS companies, I specialize in aligning product capabilities with business and engineering goals. I’m focused on understanding what matters most to my customers; their ongoing priorities, pain points, and desired outcomes—and enabling them to achieve their goals through the tools they’ve invested in. Recognized as Top CSM of the Year in 2023 and 2024 by Sentry Revenue Leadership.

Experience

Sentry

2 roles

Senior Enterprise Customer Success Manager, Strategic Accounts

Promoted

Sep 2024Present · 1 yr 6 mos · Amsterdam, North Holland, Netherlands

Enterprise Customer Success Manager, Strategic Accounts

Mar 2023Aug 2024 · 1 yr 5 mos · Amsterdam, North Holland, Netherlands

Atlassian

3 roles

Enterprise Customer Success Manager

Promoted

Mar 2021Feb 2023 · 1 yr 11 mos

Technical Support Engineer, Opsgenie & Jira Service Management

Nov 2019Mar 2021 · 1 yr 4 mos

Customer Success Engineer, Opsgenie

May 2018Oct 2019 · 1 yr 5 mos

Schréder

Technical Sales Engineer

Jun 2016Dec 2017 · 1 yr 6 mos · Istanbul, Turkey

Global connection media sa

Business Development Specialist

Jun 2015May 2016 · 11 mos · Istanbul, Turkey

Education

Bilkent University

Bachelor of Science - BS — Electrical and Electronics Engineering

Jan 2010Jan 2015

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