Jan 2024 – May 2025 · 1 yr 4 mos · Mumbai, Maharashtra, India

• Driving organizational growth, optimizing revenue streams, and enhancing customer satisfaction through innovative strategies and effective leadership.

Jul 2020 – Jan 2024 · 3 yrs 6 mos · Bengaluru, Karnataka, India

• Direct responsibility for the company’s sales & service delivery operations, demand planning, vendor alliances, and business process management.

Jul 2013 – Jul 2020 · 7 yrs

• Spoton Logistics was formed on 30th Dec. 2011, when a private equity firm 'India Equity Partner' bought the domestic business from TNT India Pvt. Ltd.
• SPOTON is the service brand of Startrek Logistics, which means "Just Right". We choose to be called SPOTON as we are ' Enginered for Accuracy', and we believe in delivering our customers consignments accurately and on time. From pickup request till delivery, we stick to our promise of giving our customers a consistent and just right experience.
• As an Express Logistics service provider, we hold expertise in movement of cargo in India within the best possible transit time.Our well established network as well as services of professionals provide us a strong and secure base for all the logistical needs of our clients. We provide logistics solutions to industries and segments like Hi-Tech, Automotive, Engineering, Pharmaceutical, Electronics and Electricals and Life style & Retail.
• Our Strengths:
• 24/7 customer service to ensure that your business requirement are met and fulfilled in time.
• 18000+ pin codes served.
• 10 major depots and 16 Transit hubs to make the movement of your goods fast, hassle free and secure
• 24 hours online track and trace system for your consignments
• One point customer service consultants for key accounts
• Strong interface to account management and operation

Feb 2012 – Jun 2013 · 1 yr 4 mos · Mumbai Area, India

• As a Country General Manager I am contributing to dynamic definition and reviews of Goals & Policies of the organization to ensure achievement of targeted Growth viz. Brand, Human, Execution, Customer, Finance, along-with all strategic decisions aligning to its mission.
• At Skycom, we compliment our local strengths with increasing global reach. Our office network spans the UAE, Oman, Qatar, Bahrain, Kuwait, Iran, Germany, Singapore, India and USA, which in turn is supported by our global web of associates and partners. To our customers this means a seamless operation that reaches every corner of the world, and Skycom’s assurance that consignments reach on time, every time. For us at Skycom, the clients trust is our main priority. A trust that comes from our quality and reliability. It is the cornerstone of our philosophy.

Nov 2006 – Oct 2011 · 4 yrs 11 mos

• Safexpress, India’s largest logistics company offering Express Surface, Air, Multi-modal distribution and 3PL services to over 5,400 customers pan India. Having a warehousing space in excess of 6 million square feet.
• Currently I m responsible for managing close to 65crores of monthly revenue through a team of 57 managers and 115 sales team members along with 142 customer support team members spread across India. This team in turn is supported by over 700 operations personnel’s across 208 gateways in India.
• #Responsible for the overall growth of business and yield for all products i.e. Express, Safeair, 3PL.
• #Responsible for the overall Revenue from all products i.e. credit, paid, to-pay, etc.
• #Formulate and manage achievement of city-wise budgeted sales & collections for the country.
• #Put together performance monitoring and measuring mechanism for Sales & collection.
• #Roll out standard policy and procedures specifically related to pricing, revenue realization and booking operations
• #Manage and maintain a transparent contract management program
• #Conduct transparent performance appraisals to facilitate accurate career mapping for individual team members.
• #Introduce incentive schemes for all levels of staff
• #Initiate and run regular pan India/ city-wise/ product specific campaigns.
• #Conduct annual customer meets/ events across the country.
• #Coordinate and implement regulated training programs for every team member.

Sep 2003 – Oct 2006 · 3 yrs 1 mo

• To manage retail sales across the country. To ensure achievement of overall and respective territory budgets with regards to Revenue, gross profits and net profit. To assist management in creating a transparent structure in Sales department. To ensure development Sales through introduction of administrative tools that can support to measure, monitor, manage, motivate and train the national sales team. To formulate and implement sales processes and standards. To formulate motivational tools viz. campaigns and incentive programs for teams and customers respectively.

Aug 2002 – Sep 2003 · 1 yr 1 mo

• To develop the network and business through 3rd Party’s all India. To create alliances without compromising on companies policies, procedures and brand. Responsible for all sales and receivables. Formulated the 3rd Party policies and procedures for the country.

Jan 2001 – Aug 2002 · 1 yr 7 mos

• Responsible for the regional sales management. To ensure formulation of sales budgets for all products for the entire region. Responsible for the entire sales teams performance with regards to sales and receivables within the region. Liaisoning with the regional and national management through weekly, monthly and quarterly reports.

Mar 1998 – Dec 2000 · 2 yrs 9 mos

• Responsible for all departments within the stations. To formulate and present station budgets to the regional and national management. To coordinate and maintain synergy between all departments (sales, finance, administration, customer services, operations and IT) within the station. To ensure timely, transparent and healthy flow of information to stations and corporate office with regards to competitors and general market trends.

Sep 1996 – Mar 1998 · 1 yr 6 mos

• Responsible for the branch sales budgets and achievements through collective efforts of the teams. Had a team of 3 territory managers and 7 sales executives between 3 branches out of 4 in Mumbai.

Jan 1996 – Aug 1996 · 7 mos

• In-charge of South Mumbai, key responsibility was to achieve revenue and collection targets. Had a team of 3 territory managers and 2 credit officers. In addition ensured coordination with operations, customer services team on a regular basis.

Jun 1994 – Jan 1996 · 1 yr 7 mos

• Handled sales of territory’s that included Nariman point, Colaba, Wadala during my tenure. Was responsible for, achievement of budgets for the territory, along with, new business generation through new trading customers.

Feb 1993 – Jun 1994 · 1 yr 4 mos

• Handled Fort area sales under a territory manager. Had the responsibility of achieving target for the area.

Mar 1992 – Jan 1993 · 10 mos

• Handled Mumbai sales under a sales manager. Had the responsibility of achieving target along with the receivables.