Daniyal Mohammad — Operations Associate

I am a detail-oriented and analytical Operations professional with hands-on experience across customer operations, backend processes, compliance, and data operations in fast-paced environments. Currently working with Tech Mahindra (Client: Flipkart), I support customer operations, handling high-volume queries while ensuring process adherence, accuracy, and effective issue resolution. My experience spans across fintech and ed-tech operations, where I have worked on KYC, loan processing, document verification, dispute resolution, MIS reporting, and dashboard monitoring. During my internship at GrayQuest, I contributed to backend compliance operations, coordinated with cross-functional teams, and ensured seamless process flow with a strong focus on operational integrity. I have also gained exposure to quality analysis, data operations, and customer journey mapping, where I analyzed call data, monitored live dashboards, validated datasets, and provided insights to improve performance and operational efficiency. I am proficient in tools such as MS Excel, Power BI, Freshdesk, SQL, and CRM platforms, enabling data-driven decision-making and process improvement. With a strong foundation in operations, compliance, and analytics, I am eager to grow in Operations, Business Operations, Process Coordination, or Operations Analyst roles, where I can contribute to efficiency, accuracy, and scalable operations.

Stackforce AI infers this person is a Data Operations and Customer Support professional in the Fintech and Edtech sectors.

Experience: 2 yrs 11 mos

Skills

Technical Support
Data Management
Options Trading
Risk Management
Customer Operations
Process Improvement
Compliance Operations
Process Coordination
Quality Assurance
Call Quality
Customer Support
Order Management
Data Operations
Customer Journey Mapping

Career Highlights

Proficient in data-driven decision-making and process improvement.
Hands-on experience in customer operations and compliance.
Strong analytical skills with a focus on operational integrity.

Work Experience

Aliste Technologies

Technical Support Analyst (5 mos)

Tech Mahindra

Support Associate (Contractual) (3 mos)

GrayQuest

Operation Intern (Contractual) (4 mos)

Efficacy Global Sales Solutions Pvt Ltd

Quality Analyst (3 mos)

Learnify Technologies Pvt. Ltd.

Edtech Operation (2 mos)

Self-employed

Options Trader (2 yrs 11 mos)

Wobot.ai

Data Operations (2 mos)

Education

Bachelor of Technology - BTech at Gandhi Institute for Technological Advancement

Daniyal Mohammad

Operations Associate

India2 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Proficient in data-driven decision-making and process improvement.
Hands-on experience in customer operations and compliance.
Strong analytical skills with a focus on operational integrity.

Stackforce AI infers this person is a Data Operations and Customer Support professional in the Fintech and Edtech sectors.

Contact

daniyalmohammad448@gmail.com LinkedIn

Skills

Core Skills

Technical SupportData ManagementOptions TradingRisk ManagementCustomer OperationsProcess ImprovementCompliance OperationsProcess CoordinationQuality AssuranceCall QualityCustomer SupportOrder ManagementData OperationsCustomer Journey Mapping

Other Skills

Analytical SkillsAttention to DetailBack-end OperationsCRM DatabasesCRM DocumentationCRM IntegrationCall EvaluationCapital Allocation & Risk-Reward Ratio ManagementClient RelationsCommunicationComplianceCompliance CheckCross-SellingCustomer AcquisitionCustomer Communication

About

Experience

2 yrs 11 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 11 mos

Current Experience

Aliste technologies

Technical Support Analyst

Jan 2026 – Present · 5 mos · Hybrid

Provided L2 technical support to clients and users by diagnosing and resolving hardware, software, and application-related issues.
Performed troubleshooting and root cause analysis to identify technical problems and deliver effective solutions within defined SLAs.
Escalated complex technical issues to the manager with complete documentation and followed up until resolution.
Assisted users with system configuration, application setup, and error resolution to ensure smooth operations.
Tracked, maintained, and managed property-related data using MS Excel to ensure data accuracy and consistency.
Shared property data reports with clients as and when required, ensuring timely and accurate communication.
Analysed property data to identify data gaps, process improvement opportunities, and potential errors.
Performed data validation and quality checks to minimise inconsistencies and reduce reporting errors.
Used Excel-based analysis to highlight trend patterns, discrepancies, and improvement areas for internal teams and clients.
Prepared structured reports and insights to support decision-making and operational efficiency.
Logged and tracked incidents, service requests, and resolutions using ticketing tools.
Monitored open tickets and ensured timely closure while maintaining service quality standards.
Communicated technical solutions to clients and users in a clear and understandable manner.
Maintained up-to-date knowledge of products, tools, and technical processes to provide accurate support.
Followed standard operating procedures (SOPs) and compliance guidelines during issue resolution.

Technical SupportTroubleshootingData ManagementExcel

Tech mahindra

Support Associate (Contractual)

Sep 2025 – Dec 2025 · 3 mos · Remote

Managed end-to-end operational support for Flipkart customer processes including order management, returns, refunds, and delivery coordination.
Ensured adherence to process SOPs, quality standards, and compliance guidelines to maintain operational excellence.
Coordinated with internal teams (logistics, backend support, escalation desks) to resolve operational issues within defined TATs.
Performed case analysis and root cause identification to reduce repeat customer issues and improve process efficiency.
Maintained accurate CRM documentation, operational logs, and case tracking reports.
Supported daily operations by handling high-volume transactions while meeting productivity and quality benchmarks.
Assisted in process improvement initiatives by sharing feedback and operational insights with team leads.
Handled escalations professionally, ensuring timely closure and customer satisfaction.
Followed data privacy, security, and compliance protocols as per Flipkart and Tech Mahindra policies.

Customer OperationsProcess AdherenceCRM DocumentationProcess Improvement

Grayquest

Operation Intern (Contractual)

Feb 2025 – Jun 2025 · 4 mos · Remote

1. To ensure timely delivery of assigned targets.
2. To ensure the accuracy in compliance process for the assigned targets
3. To refix the issues that occur while ensuring compliance accuracy.
4. Work with Internal teams to ensure timely clearance of applications at process
end.
5. Develop a thorough understanding of our products and service offerings.
6. Build and strengthen internal relationships with your teammates to achieve
long-term targets together as a team.
7. Attention to Details.

ComplianceInternal CoordinationAttention to DetailCompliance OperationsProcess Coordination

Efficacy global sales solutions pvt ltd

Quality Analyst

Apr 2024 – Jul 2024 · 3 mos · Remote

1. Evaluating & monitoring calls
2. Improving call quality
3. Providing feedback

Call EvaluationQuality ImprovementFeedback ProvisionQuality AssuranceCall Quality

Learnify technologies pvt. ltd.

Edtech Operation

Jan 2024 – Mar 2024 · 2 mos · Remote

Customer Communication: Respond to customer inquiries through chat, calls, and emails, providing prompt and professional assistance.
Order Processing: Generate quotations, assist with payments, and ensure smooth order processing.
Order Allocation: Assign orders to tutors, ensuring timely and quality delivery.
Revision and Disputes: Handle revisions promptly and manage dispute cases while maintaining high customer service standards.

Customer CommunicationOrder ProcessingDispute ManagementCustomer SupportOrder Management

Self-employed

Options Trader

Jul 2023 – Present · 2 yrs 11 mos · Remote

Market Analysis: Conduct technical and fundamental analysis to identify profitable options trading opportunities.
Strategy Execution: Develop and execute trading strategies such as spreads, straddles, and hedging to optimize returns.
Risk Management: Monitor market conditions, assess risk exposure, and implement stop-loss measures to mitigate losses.
Order Execution: Place and manage trades efficiently while ensuring timely entry and exit points.
Portfolio Management: Track open positions, adjust strategies, and rebalance portfolios based on market trends.

Market AnalysisRisk ManagementOrder ExecutionTrading StrategiesOptions Trading