Saloni Gupta

Operations Associate

Lucknow, Uttar Pradesh, India6 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 6 years of banking industry experience.
Proven track record in deal closure and customer service.
Strong leadership in managing branch operations.

Stackforce AI infers this person is a Banking Professional with expertise in customer service and operations management.

Contact

Skills

Core Skills

Banking OperationsCustomer ServiceSales Management

Other Skills

AccountingAcquisitionsAuditingBank ManagementBankingBanking RelationshipsBanking ServicesBranch Banking OperationsBranch ManagementBusiness DevelopmentBusiness ManagementBusiness OperationsBusiness Relationship ManagementCash HandlingCore Banking

About

Experienced Banking Professional with a demonstrated history of working in the banking industry for over 6 years. Skilled in deal closure, business operations, business relationship management, customer service with excellent communication skills. Strong finance professional having a certified bank ready program focused in banking and financial support services from professional school of Indian Banking.

Experience

Idfc first bank

2 roles

Deputy Branch Manager

May 2024 – Present · 1 yr 10 mos · Lucknow, Uttar Pradesh, India · On-site

Promoted to E2 grade

Banker Authorizer

Dec 2022 – Present · 3 yrs 3 mos · Lucknow, Uttar Pradesh, India · On-site

Promoted to E1 grade
Operations Head in Retail Banking channel.
Banker Authoriser for all branch operations and responsible for branch audit.
Responsible towards achievement of CASA build up, in line with branch targets through efficient and cost effective customer engagement.
Cross selling of all banking financial products like life insurance, general insurance, assets , working capitals, CASA and loans.
Team handling.
Customer service.

Banking ServicesBank ManagementBranch ManagementCustomer ExperienceSales ProcessesTrade Finance+24

Kotak mahindra bank

2 roles

Deputy Manager

Promoted

Apr 2022 – Dec 2022 · 8 mos · Lucknow, Uttar Pradesh, India · On-site

Handling customer queries and raising service request.
Customer complain resolution within TAT and assuring best customer service.
Cross selling & revenue generation from banking Products.
Ensuring strict compliance to documentation of the bank and service providers.
Maintaining relationships with new and existing customers, providing them appropriate financial solutions.
Handling legal queries.

Customer ServiceSales ProcessesBanking ServicesCustomer Relationship Management (CRM)Sales Management