Ashish Chandurkar

Operations Associate

Nagpur, Maharashtra, India9 yrs experience

Highly Stable

Key Highlights

Proven track record in banking operations management.
Expert in customer relationship management and satisfaction.
Strong leadership skills with team performance improvement.

Stackforce AI infers this person is a Banking Operations Manager with expertise in customer relationship management.

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Skills

Core Skills

Bank ManagementCustomer Relationship Management (crm)

Other Skills

Branch Banking OperationsBankingCustomer ServiceRisk ManagementPerformance ImprovementBanking OperationsCross-SellingFinancial Management ExperienceReport PreparationBank Relationship ManagementInnovation ManagementRelationship BuildingCost SavingsExceeding Customer ExpectationsSales Coaching

Experience

Sif - south india finvest pvt ltd (bc- of fedral bank)

Branch Manager

Feb 2024 – Present · 2 yrs 1 mo

1. Managing difficult situation with customer and providing client with information, data, and advice.
2. Establishing the staffing schedule for the branch and assisting with the teller recruiting and performance activities.
3. Responsible for managing the business, managing the people, managing the relationships and managing risk.
4. Planned and implemented strategic goals that kept our bank within the budget of expenses, turn over, losses, sales volume, and profit.
5. Managed risk associated with regulatory compliance and monitor discrepancies.
6. Analyzed productivity, planning, and coaching related to sales goals and customer service.
7. Managed a team of 7 employees, set clear expectations, and held staff accountable for their performance.
8. Improved staff skills by coaching, training, and conducting performance evaluations.

Branch Banking OperationsBankingCustomer ServiceRisk ManagementPerformance ImprovementBank Management+1

Esaf swasraya multi state agro co-operative society ltd. (esaf small finance bank)

Branch Manager

Feb 2017 – Jan 2024 · 6 yrs 11 mos

1. Overseeing the daily operations of the bank branch, ensuring efficient and compliant processes.
2. Managing cash handling, transactions, and operational procedures.
3. Ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing expert financial advice.
4. Driving business growth by cross-selling financial products and services.
5. Identifying opportunities for new customer acquisition and retention.
6. Implementing cost effective measures and revenue enhancing initiatives.
7. Building and maintaining relationships with key customers, businesses, and the community.
8. Preparing and submitting reports on branch performance, activities, and customer feedback.