Sep 2022 – Nov 2022 · 2 mos · Dubai, United Arab Emirates · On-site

• Team leading ,Discuss, Educate and Advice Investment Option to Customer and clients of the esteemed commercial bank in the UAE -MASHREQ BANK
• Manage and Train a Team of 100 plus staff of Mashreq Bank Direct sales team on Business Model for Bancassurance Life revenue generation.
• Deliver of Assigned Task and deadlines along with the Key Point Indicators of the Team in consideration.

Jun 2021 – Aug 2022 · 1 yr 2 mos · Dubai · Hybrid

• Our FIN-ADVISORY service and solutions continue to evolve as we enter new markets and develop and introduce new products having a TOP-WORLD CLASS approach.
• Since 1872(140 Years Ago), we have always sought to provide our customers with the best service and solutions. This has not changed over the years as we grew from an insurer in Switzerland into one of the world’s leading insurance groups and have been a driving force in the Middle east since 30 years.

Apr 2020 – Jun 2021 · 1 yr 2 mos · United Arab Emirates · On-site

• Sourcing financial services and products from client to client basis as per tailored requirement of the client from Conventional and Islamic, Liabilities and Risk management, Insurance and much more.
• Key responsibilities:
•  REVENUE GENERATION being the Core-Pitch on existing/New to Bank/ New to Unsecured product-clients
• through Tele-sales to build a diverse book with multi-products like Credit Cards, Personal Loans, Accelerator
• Bank accounts, Salary accounts, Auto-Loans, Fixed Deposits and much more of what the bank has to offer.
•  Profiling the client and route it to relevant portfolios to Insurance, Islamic or Conventional products team by
• briefing the client and team on the same.
•  Be customer obsessed with quick resolution of customer complaints and queries.
•  Give and provide win-win situation to clients with going an extra mile by deviations and convincing
• responses by providing accurate information and competitive proposition.
•  Reach more customers and educate customers or endless possibilities rather than just a sales pitchto gain
• brand loyalty from the customers for long-time banking relationship.
•  Credit controlling based on client bureau check through AECB report.
•  Direct sales quality adaptation, by visiting clients in person for transparency and proving availabilitythrough
• impeccable service delivery.
•  Adhering by compliance/audit/Product team policies with complete transparency about the product bought
• by educating the client wholly about the same to make sure client is fully satisfied.
•  Update the customers with ongoing offers and promotions time and again so that they can avail thebenefits
• and have good banking experience.
•  Reach daily, weekly and monthly targets assigned by the unit and set benchmark for myself forfurther
• growth.
•  Attend trainings, products launch events and campaign launches for knowledge enhancement andbetter
• sales experience.
•  Follow up on existing service request and help customers resolve queries.

Mar 2019 – Mar 2020 · 1 yr · Dubai, United Arab Emirates · Hybrid

• Key responsibilities:
•  Pitching on existing clients through Tele-sales to build a diverse book with multiple banking products and offer
• more than investment client for aggressive portfolios by maintaining strong book be it Insurance(Zurich, MetLife,
• SALAMA, Takaful-Emarat, FPI and Orient Insurance) Structured notes, Real estate or bonds/International
• products. Escalation handling of more than 600 plus customers and clients of any inappropriate sales through
• proper channel, resolve possible loss and to provide best resolution to the client, keeping interest of
• Company and business in mind.
•  Check for Sales Fraud, Compliance incompetence, Mis selling, Defaults, Claw back possibilities and Product
• briefing misinformation if any through Telephonic conversation, E-mail or Field visits.
•  Investigate and probe on highlighted cases and provide reports by following protocol for future references.
•  Adhere by the Compliance rules in every aspect of my Job role which includes Products, Pre sales, Post sales,
• Operations-service Quarter, management requirement and as per company requirement.
•  Credit controlling based on client profiling, field visits and thorough profile studying both for sales
• representative and clients.

Jun 2017 – Feb 2019 · 1 yr 8 mos · Dubai, United Arab Emirates · On-site

• Key responsibility:
•  Client handling with professional tactics to ensure business stability which includes resolving client’s
• business-related queries, Escalation and Servicing even if it includes travelling to client’s place.
•  Manage and Contain clawbacks to ensure smooth payments of premiums be educating, counselling and if
• necessary visit clients in person to ensure policy continuity without disruption.
•  Handling a very Dynamic Role which involves core Private Wealth Management Business which
• Includes Equity, AIF(Alternate Investment), Stock Brokering, Bonds, Mutual Funds, Demat /Trading,Real estate
• dealing, Dollar Products with Insurance(Zurich, MetLife and SALAMA) with managing both Physical and Financial
• Assets. Serviced 300 plus customers from various portfolios.
•  Managing Association with new Products which exists in the Market and educate clients and Wealth
• managers with new launch and release of Plans with related to Wealth management for the Client.
•  Having all the process running and get the quick resolution with regards to Issuance of anyInvestment
• within the proposed TAT.
•  Attend Product launches, Exhibitions, Events and Meetings; create reports and provide the minutes of
• meeting by focusing on key details.
•  Take care and give suggestions on Branding, Marketing, Advertising and Client acquisition within theAllotted
• budget to ensure best of service from Operations team.
•  Work on escalations and Exceptional cases through Emails or calls by following proper channel by
• maintaining work ethics to bring about resolutions.
•  Attend trainings to improvise on once skills and help colleagues with daily routines to save time and priorities
• actionable.
•  Be open to working hour changes and also deal with criticism with better results and work orientation.

Apr 2015 – May 2017 · 2 yrs 1 mo · Sharjah, UAE · On-site

• Specialized in Legal Sector and Law Enforcement with regards to Recovery and Defaults with Banking. Handling Company team expectation and Client team expectation and Reach benchmarks.Manage multitask of Daily feedback, Reports and Pressure orientation.
• Key Responsibilities:
• Dealing with Fraud, Write off/Bucket scenario, Absconded, Credit/Personal/Auto Loan Scenario and Legal Investigation Accounts in order of Case by case using Company oriented HKDC(Hadaf Al Khaleej Collection tool) with Clients and Customers of All Nationalities.
• Tracing, Investigating, Materializing, Documenting and Profiling write off/Bucket cases with Interest and Authorization from Bank using Company Tools, telecommuter Services, Technology, Socializing Sources and other ADD-ONs (Third Party and references of our Company in other parts of the world.)
• Achieving Targets with given time-frame with Quality, Accuracy and Quantity. • Documentation for Researching on Creative Ideas and Innovative ways to deal with New Challenges. • Working with maintaining standards of UAE laws, Bank Policies and Customer rights and adhering to Company Attributes.
• Issuing Legal notices, Field visits, Case reports, Hard Documents, Police complaints, Court legal proceedings and even dealing with Civil Cases.
• Negotiating with Customers and as well as for a WIN-WIN result for Mutual benefit.
• Building Rapport for Uninterrupted Payment and Services from both Customers and Clients.
• Working with the Team for Quality in Integrity and Cohesive work atmosphere.
• Manage with pressure and benchmarks set by Management and Clients.
• Recovery and latest Collection procedures and strategy to stay updated with Market Scenarios. Following up with Advance recovery protocol, Stay updated with Immigration, Civil case, Interpol rules and regulation with regards to Travel ban and immigration BAN.

Nov 2013 – Mar 2015 · 1 yr 4 mos · Bangalore,India · On-site

• Key Responsibilities:
• Sales Management by Pre-Sales and Post-Sales Support: Order Verification and Re-books.
• Customer Accounts/Support Relationship with the Company.
• Making notes and logs by paying keen attention into details of activities.
• Admin responsibilities with Documenting, Presentations and Profiling (MS Office tools).
• Support on Financial Services and Warehouse management by cooperating with the product carriers. • Accounts and Transaction Management using DELL ERP tools and Credit Fraud and loss Prevention, dealing with Credit Charge backs and Risk management team Using the tool GAFT (Global AntiFraud Tool). Also had hands on Client Order Support management by editing and updating with Sales team Back office support using DOMS (DELL Order Management System).
• Re submissions and Authorizations of Credit card and Gift-cards with regards to operations.
• DELL Product support and Authorizations for services using the tool DPS (DELL Product Service).
• Receive/make calls from/to customer (internal/external) to deal with queries relating to Falcon Fraud Detection system within Card Services.
• Build rapport with customers by Provide information to customers based on request made Ensure that each call / work is completed in accordance with established procedures and standards.
• Identify and escalate potential show stoppers, To minimize potential fraud losses to bank by calling up the customers’ ensuring spending are genuine and done by the genuine customer.
• Support achievement of team objectives and Participate in development of cohesive teams.
• Foster development of co-workers and Contribute to the creation of a supportive work environment driven by people centric values.
• Achievements:
• Have been certified to have completed the course of training for Dell Loss and Fraud prevention process.
• Was recognized for Top performer for the year FY14 with High productivity on the floor.
• Have been DELL Brand and Product Certified.