Saniya Fatima

Operations Associate

Secunderābād, Telangana, India3 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer service excellence
Strong leadership qualities in fast-paced environments
Hands-on experience in the banking sector

Stackforce AI infers this person is a Customer Service professional with expertise in Banking and Customer Experience.

Contact

Skills

Core Skills

Customer ServiceBanking

Other Skills

Banking LawMicrosoft ExcelMicrosoft OfficeCustomer ExperienceAdvertisingMicrosoft WordManagementLeadershipProject ManagementUser Experience (UX)International Banking Services

About

Passionate about my work. Having hands on experience into banking sector with both voice and non voice. Open to work ready to face challenges. Enhanced with leadership qualities. Bold enough to handle challenges and circumstances. Ready to grab great opportunities. Self independent to handle challenges with confidence and determination. 🙂

Experience

Synchrony

Customer Service Representative

Oct 2023 – Present · 2 yrs 6 mos · Hyderabad, Telangana, India · Remote

Currently working with Synchrony international private limited as a customer service representative.
Providing exceptional customer service by resolving the issues promptly and addressing the concerns of the customers.
Handling high volume of both inbound and out bond calls.
Maintaining professionalism and efficiency in a fast-paced environment.
Dealing with multiple clients in regard to accounts.
Also deal with fraud and dispute related concerns including billing.
Helping new hires with process related information
Passionate about my work.

BankingBanking LawCustomer Service

Intouchcx

2 roles

Customer Service Representative

Sep 2022 – Oct 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · On-site

One year of experience as a customer service representative via chat with Intouch Cx.
Currently working in synchrony financial

Microsoft ExcelMicrosoft OfficeCustomer Service

E support officer

Sep 2022 – Oct 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · On-site

Worked for a Canadian banking process.
Provided exceptional customer service by addressing queries and resolving issues promptly and also achieving excellent customer satisfaction rating both via chat and emails.
Handling chats related to account and transaction of the clients with different merchants.
Open to learn new things related to process.
Ready to work under pressures.

BankingCustomer ExperienceCustomer Service