Oct 2022 – Feb 2025 · 2 yrs 4 mos

• Key Responsibilities:
•  Team Leadership: Leading the Health Analytics team, fostering collaboration and ensuring
• the delivery of high-quality analytical solutions.
•  Requirement Gathering: Conducted detailed requirement analysis through stakeholder
• meetings and workshops, ensuring a clear understanding of project objectives and user
• needs to formulate strategies of execution.
•  Stakeholder Collaboration: Working directly with stakeholders to understand their
• needs, provide regular updates, and ensure alignment with business goals. Provided strategic
• suggestions to stakeholders based on data analysis and industry best practices to drive
• business improvements.
•  Dashboard Development & Data Analysis: Analysed large datasets to extract
• meaningful insights. Designed and built interactive dashboards to provide actionable insights
• and enhance decision-making processes for stakeholders.
• Key Projects:
•  Project 1 (Annual Enrolment Employer Portal View): Developed a comprehensive Tableau
• dashboard for Alight to analyse annual enrolment trends, displaying insights on enrolment
• rates, plan preferences (medical, dental, vision etc.), and usage of different channels (call,
• web, mobile app etc.). The dashboard also provided time-of-day engagement analysis, and
• YOY trends. These insights helped our stakeholder to enable informed decision-making to
• optimize benefit offerings and engagement strategies effectively.
•  Project 2 (Consumer Experience): Developed a Tableau dashboard to provide
• comprehensive insights into client feedback regarding our products. This dashboard
• showcases detailed metrics on customer satisfaction. Used Alteryx to create workflow to
• aggregate data sets from various feedback channels to present overall satisfaction rates and
• trends. The interactive visualizations enable stakeholders to drill down into specific feedback
• categories, identify areas for improvement, and monitor changes over time.

Apr 2021 – Sep 2022 · 1 yr 5 mos

• Key Responsibilities:
•  Responsible for designing and developing insightful Tableau visualizations, and continuously
• improving the existing Tableau dashboards to ensure they meet business needs to support
• business decision-making.
•  Used Cloudera Hadoop, Tableau Server, and MS Excel for data source management.
•  Resolving the end user’s issues raised on Maestro/Client JIRA.
•  Utilized SQL queries to validate the accuracy and integrity of data presented on the
• dashboards.
• Key Project(s):
•  Project 1(Commissions Report): Created an in-depth report for Alight to analyse premium
• data and determine the commission earned from each client. The project focused on
• maximizing in-house commission earnings while minimizing the commissions taken by carrier
• partners. By analysing commission structures and identifying areas for optimization, the
• report provided actionable insights to enhance Alight's revenue from client premiums.

Apr 2019 – Apr 2021 · 2 yrs

• Key Responsibilities & Project(s):
•  Offline sales expansion project: Contributed to this project by conducting in-depth
• analysis of competitor brand data to derive market insights. Utilized various data sources to
• understand market trends and customer preferences, identifying key opportunities for
• expanding offline sales.
•  Developed comprehensive reports and visualizations to communicate findings to GM, ASMs,
• RSMs, and Marketing managers.
•  Developed sales data dashboards for monitoring Coolpad handset sales on Amazon. Created
• advanced Tableau visualizations to enhance business insights
•  Maintained and continuously improved existing Tableau dashboards to meet evolving
• business needs

Nov 2017 – Mar 2019 · 1 yr 4 mos

• Key Responsibilities & Project(s):
•  Digital Adoption Project: Participated in the project aimed at transitioning customers
• from traditional contact methods to digital channels by promoting the use of online and
• mobile platforms for service interactions. The dashboard provided insights into current
• usage patterns, identified barriers to digital adoption, and tracked the effectiveness of
• strategies to encourage digital engagement.
•  Was responsible for analyzing and presenting the 'Newly Launched' Product’s market
• performance using Tableau report with the client.
•  Modified Tableau dashboards and storylines for vendors such as Karbonn and YU Mobiles,
• focusing on Amazon segment data

Sep 2015 – Oct 2017 · 2 yrs 1 mo

• Key Responsibilities:
•  Projects/Products: Coolpad Smartphones – Coolpad Max, Mega 2.5D, Note 3, 3Lite, 5,
• 5Plus, Cool1, Cool3, 3Plus, Mega 3.
•  Developed detailed test cases and executed them to verify software functionality and track
• defects using tools like JIRA or Bugzilla.
•  Tested smartphone applications, firmware, and OS updates, ensuring hardware-software
• integration, verify network connectivity, assess battery performance, security testing, and
• device efficiency for quality assurance of the product.
•  Worked closely with developers, and product managers, providing regular updates and
• reports on testing activities, defect status, and quality metrics.