Jun 2024 – Feb 2025 · 8 mos

• Product charter:
• 1. End to End ownership of Online PG platform
• 2. Wallet stack: User experience, merchant experience and platform integration
• 3. BNPL stack: User experience, merchant experience and platform integration
• 4. Closed loop wallet: User experience, merchant experience and platform integration

Sep 2022 – May 2024 · 1 yr 8 mos

• Product Charter:
• 1. Managing Payments of PII Charter (Paytm Wallet, Postpaid and Paytm Bank) which constitutes 11000 Cr GMV, 300 Mn Transactions and 40 Mn Active users per month
• 2. Managing payment gateway integration for top online merchants like Swiggy, Zomato, Flipkart and Google
• 3. Providing best in class customer payment journeys, checkout UI/UX across all online merchants
• 4. Handling risk and fraud prevention charters providing safe and secure payment experience for customers
• Achievements:
• 1. Built charging capability for adding money to wallet via cards bringing in additional revenue of 1 Cr/month at 30 Bps margin
• 2. Developed a 1 click reactivation journey from the checkout page bringing in 10K users/month
• 3. Maintained success rate of 99%+ for all the instruments by proactively monitoring error codes and user drops
• 4. Developed 2 factor authentication module from scratch and seamlessly integrated it in all payment flows
• 5. Implemented device check workflows in all Paytm app transactions to reduce Account takeover frauds
• 6. Captured and shared 25+ new parameters from checkout page to risk engine to enhance security
• 7. Successfully built an in app consent based flow for wallet linking on all top online merchants
• 8. Improved Success rate of top up flow on 3P merchants by 30% by adding saved VPA UPI option

Sep 2021 – Aug 2022 · 11 mos · Remote

• Have done end to end tech integration for deposit product with a large commercial bank and a small finance bank and grown FD portfolio in PPBL from 500 Cr to 2500 Cr organically
• Product manager for Cheque book, built first in Industry complete online ordering of cheque book. Built innovative product of cancelled cheque leaf.
• Product manager for Notifications, successfully built features to incorporate Paytm Chat and WhatsApp platforms to send out bank notifications

Sep 2020 – Aug 2021 · 11 mos · Remote

• Building digital banking products to bring the next 500 million mobile only customers into main stream economy.
• Product Manager of Fixed Deposit product which has MAU of 1 million
• Preparing product roadmap and strategy and periodic reporting directly to CEO
• Built first in industry feature of pay directly from FD from scratch and scaled it to 60000 transactions/day

May 2018 – Sep 2020 · 2 yrs 4 mos · Mumbai Metropolitan Region

• Executive Assistant to Business Head, Energy BU, Raychem RPG
• Business Strategy:
• Responsible for CXO Reporting, board presentations, business plans and business performance dashboards
• Developed three-year rolling plan/corporate strategy for the business
• Developed Channel policy, growth strategy & budget for 100 dealers across India for FY 21
• Driving and monitoring 4 strategic projects cutting across 5 cross functional departments
• Program/Process Management:
• Successfully established Key Account Mgmt. processes bringing 30% increase in wallet share in strategic accounts
• Developed one of the best stalls of Elecrama 2020 for Raychem RPG with complete digital experience
• Monitoring readiness of 8 new products through their testing, trial installation and approval with customers
• Digital Product Management:
• Developed new customer portal mapping all touch points and bench marking it with major e-commerce sites
• Developed new features in existing sales & supply chain software to monitor business for different segments

Apr 2017 – May 2017 · 1 mo · Bengaluru, Karnataka, India

• Formulated measurable strategic objective for India payment operations team & broke that down into measurable metrics for each internal team and built MIS reports for monitoring and reporting

Dec 2016 – Dec 2017 · 1 yr · Greater Ahmedabad Area

• As an elected placement committee member, performed the role of product manager to automate IIMA placement process. Gathered requirements, conceptualized and made wire frames, evaluated cloud space options to host, spearheaded testing and implementation.
• Mentored 20+ students, conceptualized campus placement strategies, CV building guidelines and acted as a relationship manager for 50+ start-ups

Jul 2013 – Jun 2015 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Responsibilities:
• Electrical Machine designing, Controllers and interface programming, installation and commissioning of turnkey assembly line machines in automotive and electrical industry.
• Achievements:
• Single point of contact between customer and company during installation period of 6 projects across India. Led a team of 10 diploma graduates for 3 months each in 6 client locations. Received best employee, one among top 5% of company, for successfully executing 10 crores worth 6 assembly line projects in a single year.

Dec 2012 – May 2013 · 5 mos

• LTE protocol and software testing based on IEEE standards for Broadcom's mobile processor. Performance testing of mobile processor on speed, bandwidth and latency.