May 2019 – Jan 2022 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• Launched a world-class Authorization and consent management platform responsible for securing customer access for Intuit's small business, mid-market, and tax products.
• Key Achievements:
• Built an attribute-based authorization platform to securely manage data access for more than 50 million customers across various Intuit ecosystem products.
• Developed a tenant-based model to enable a unified authorization experience across Intuit ecosystem products, reducing more than 60% of developer hours.
• Created a self-serve guided wizard for developers and product owners to seamlessly onboard their products and services to the new User Access management platform with a reduced lead time from 4+ weeks to 3 days.
• Enabled a centralized privacy and consent management platform to handle contextual data for marketing, small business, and tax requirements for an 11+ million customer base.

Jun 2016 – May 2019 · 2 yrs 11 mos · Bengaluru Area, India

• Built a highly efficient data aggregation platform that allows consumers to securely link accounts, access and aggregate data from financial institutions' credentialless. Managed a 3-member team.
• Key Achievements:
• Improved the overall account aggregation and user success conversion - adding 9% in 7 months, accounting for revenue growth of $1.8M.
• Built an automated onboarding pipeline for partners to reduce lead time from 4-6 weeks to less than 2 days to go live, with a forecasted opportunity of $2.5M in 12 months.
• Led the market research on Open APIs and Open Banking capabilities for the account linking platform to create a credential-less experience.
• Implemented Agile and Scrum methodologies to optimize the product development workflows, led to improved team productivity and 30% reduction in time-to-market.

Oct 2013 – Jun 2016 · 2 yrs 8 mos

• Developed a large-scale correspondence management system that automates high volume structured textual communication through multiple channels.
• Key Achievements:
• Empowered customers with an event-based operational dashboard to overview and reconcile a steady throughput of more than 3 million document generations every month, reducing the overall error rate from 32% to 7% in 9 months.
• Built an extensive process flow to document the different market standards and business processes, including letter dispatching, vendor feedback, and error handling.
• Revamped the information management system, improving accessibility, tracking, auditing, and risk management, with an increased NPS of 19 points.
• Established a streamlined onboarding process for clients to migrate from disparate systems to the new doc management solution with more than 50% reduction in process time.

Jun 2011 – Sep 2013 · 2 yrs 3 mos

• The main objective of my role was to build an efficient document management service that would improvise the current functionalities to become more reliable.
• Organised customer interviews to understand their pain points, feature necessity, and expectations.
• Rendered support to the Project management team for project scoping, documenting use cases, change control requirements, and coordinating user acceptance testing.
• Acted as a liaison between clients, business units, and the engineering (Development and Quality Assurance) teams to effectively gather and communicate requirements.

Jun 2009 – May 2011 · 1 yr 11 mos

• Conducted requirement analysis to build a platform and technology agnostic spend management system.
• Performed gap analysis for designing the account receivables system features and functions.
• Designed and developed durable web templates to hold the entity-specific statement information.
• Responsible for release deployments and patches in partnership with quality analysts, UAT, and product support teams.

Oct 2006 – May 2009 · 2 yrs 7 mos

• Part of the Platform architecture group responsible for creating generic widgets that can be used as add-ons across the ecosystem products.
• Developed page layouts and base component definitions with extension hooks for interface layout and menu structures with the ability to handle dynamic page reload.

Apr 2005 – Jun 2005 · 2 mos · Bangalore

• Worked as a data analyst in the Quality Metrics team, assisting on research and consultation on their proprietary data storage products.