Jul 2022 – Dec 2024 · 2 yrs 5 mos · Dubai, United Arab Emirates

• Group L& D Manager (12 group companies- Across Logistics, Automotive, FMCG, Retail, Healthcare & hospitality)
• ● Developing culture of collaboration, group synergy and learning community across businesses.
• ● Spearheading new business projects – Academy, HR transformation, LMS
• ● Strategize, plan and organize employee development workshops and training events.
• ● Conceptualizing and implementing Learning organisation structure
• ● Building GA group Emiratization management trainee program in collaboration with business heads.
• ● Driving the annual training and development needs assessment.
• ● Developed training and development programs and tool kits.
• ● Coaching HRBPs and departmental trainers on delivering engaging training session.
• ● Introduced yearly training calendar and learning KPIs to drive business goals.
• ● Embedded systematic process for content approval, ensuring all modules are interactive, effective and are aligned to organisational goal.
• ● Steer Employee Development planning with Business Heads and HRBPs
• ● Evaluating training effectiveness using Kirkpatrick’s model
• ● Develop and maintain organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• ● Representing group in Learning & development network externally.
• ● Developed skill check audits for various businesses in the organization

Mar 2022 – Jul 2022 · 4 mos · United Arab Emirates

• LMS Launch project-Successfully launched Learning management system for Rivoli Group (R-Learn) with launch plan, content adaptation /creation upload, validating data upload and engagement journey for 90 days across all regions (Bahrain, Qatar, Oman and UAE).

Sep 2021 – Jan 2023 · 1 yr 4 mos · Dubai, United Arab Emirates

• Part time faculty teaching B2B Marketing

Dec 2012 – Feb 2021 · 8 yrs 2 mos · United Arab Emirates

• Develop, deliver, monitor, and evaluate skill-based training for Jaguar Land Rover retailer teams, enhancing competencies for retailer network to deliver best in class- sales and service customer experience.
• Annual Target of 120 training days across:57 retailer outlets across 21 countries in Middle East, North Africa and Pakistan with over 3000 staff.
• Focusing on:
• o Foundation level programs like Introduction to Jaguar Land Rover, Brand Technologies, Customer First Principles for Sales, Service, Management and Support staff.
• o New Product programs like personalization, configuration, vehicle handover, competition analysis, upselling-cross selling, storytelling, new technology demos through simulations,
• o New Dealer Onboarding Training program for processes and system.
• o On the Job coaching and evaluations
• o Call Centre training on soft skills like empathy, positive body language, being assertive, email writing, telephone etiquettes and conflict management through Jaguar Land Rover approved SOLVE model.
• o Train the Trainer programs for retailer in house trainers.

Nov 2011 – Mar 2012 · 4 mos · United Arab Emirates

• Corporate sales:
• Managing a portfolio of 150 plus corporates across 6 properties
• Contracting and Servicing of key corporate accounts and consulates
• Leads creation by blitzing and mapping Dubai market
• Competition tracking by mapping their performance, sales & marketing strategy
• Hosting potential corporate influencers and decision makers to showcase the new property
• Revenue generation of DHS 5.4 million annually.

Sep 2010 – Mar 2011 · 6 mos · India

• Assistant Regional Sales Manager (Corporate sales):
• Develop packages that achieve higher cost efficiency and guest satisfaction
• Destination Marketing and using creative solutions to convert leads
• Team leader for sales executives maintain a business of INR 60 million

Apr 2009 – Dec 2009 · 8 mos · India

• Corporate Sales Executive (Key Account Management)
• Contracting and Servicing of top 15 key corporate accounts
• Managed total revenue of INR 20 million

Jun 2006 – Jul 2007 · 1 yr 1 mo · Agra, Uttar Pradesh, India

• Relationship management and guest experience
• Guest relation handling
• Check-in, Escorting, Show rounds, Site inspection for guests.
• Handling Business centre and related Queries of in-house guests
• Arranging departure and arrival assistance for guests
• Planning itinerary and making necessary arrangements for the same
• Rendering information and special request handling
• Shift in-charge for the section with a team of 3.
• Recognized for Consecutive 3 months for exceeding expected guest services