Sep 2016 – May 2025 · 8 yrs 8 mos · Remote

• Successfully hired top talent to redefine business strategies, establishing innovative online solutions.
• Built a strong network with passionate engineering leaders and specialized in hiring leadership professionals across all domains.
• Mentored new team members and provided ongoing support for existing staff.
• Developed and implemented effective sourcing, selection, and networking strategies to optimize hiring processes and cost efficiency, conducting thorough market intelligence to identify target talent pools.
• Championed headhunting efforts and managed client relationships, driving talent acquisition strategies for global brands and software product development companies, including Product Development, Engineering Management, Product Management, Program Management, Support Engineering, Data Engineering, Testing, and Engineering Operations teams.
• Cultivated innovative partnerships and recruitment programs, created branding strategies, and mentored team members.
• Led a team of talent acquisition professionals responsible for addressing all client hiring needs.
• Collaborated closely with client recruitment managers and hiring managers to develop global workforce plans.
• Influenced clients regarding talent pools, acquisition strategies, competitive landscapes, and hiring efficiency.
• Enhanced team effectiveness through right-sizing, aligning with business strategies, focusing on consistent processes, and driving results through metrics; provided ongoing training aligned with business needs.
• Partnered with HR Business Partners for succession planning, functional gap analysis, and collaborative decision-making to bolster business capabilities.
• Deployed at Amazon India Development Center in the Technical Recruitment Team, successfully hiring for roles at all levels, including SDE 2/3, SDM II/III, TPM II, SDET 2, FEE 2 and Sr. DevOps Engineer.

Sep 2014 – Aug 2016 · 1 yr 11 mos

• Spearheaded strategic lead generation efforts, identifying new market segments in US through comprehensive market research and analysis.
• Directed the entire client acquisition process from initial outreach to deal closure, fostering strong relationships with key stakeholders and ensuring long-term business partnerships.
• Partnered closely with finance teams to streamline invoicing and payment collection processes.
• Accurately forecasted sales results for monthly and quarterly goals, achieving a minimum of 100% of assigned revenue goals through proactive outreach to existing, lapsed customers, and new accounts.

May 2013 – Sep 2014 · 1 yr 4 mos

• Collaborated extensively with clients to understand their staffing needs, delivering tailored recruitment solutions for contract durations ranging from 6 months to 2 years, ensuring competitive margins on every contract.
• Leveraged internet-based sourcing techniques using platforms such as LinkedIn, Monster, Hot Jobs, Dice, Indeed, and CareerBuilder to identify top talent across various technologies.
• Developed a proactive resume pipeline targeting candidates with rare skill sets, fostering a diverse talent pool.
• Efficiently gathered job requirements and executed executive searches, demonstrating a proven track record in sourcing, screening, and interviewing qualified candidates.
• Collaborated closely with corporate recruiters to close positions quickly, even under tight deadlines.
• Led daily client calls to align on requirements, track resume submissions, and coordinate interview scheduling, ensuring a streamlined hiring process.
• Identified key decision-makers within client organizations to facilitate efficient communication and expedite hiring decisions.
• Proactively engaged with prospective leads generated by the company, nurturing relationships into long-term business partnerships.
• Cultivated and strengthened relationships with existing clients through a consultative approach, leading to the identification of upsell and cross-sell opportunities.

Nov 2005 – Apr 2013 · 7 yrs 5 mos · On-site

• Delivered exceptional customer service through international voice processes, cultivating extensive expertise in the field.
• Managed critical escalations as part of the Level 2 Escalation Desk Team, ensuring prompt resolution of complex issues.
• Ensured seamless process operations, coordinating workforce scheduling to meet client service levels and optimize utilization of site facilities and assets.
• Managed a team of 12-15 agents, focusing on performance, coaching, and development.
• Monitored and analyzed project metrics on a daily, weekly, and monthly basis, assessing Average Handle Time (AHT), Customer Satisfaction (CSAT), quality scores, and other key deliverables.
• Produced comprehensive team performance reports for weekly review with the Site Director.
• Maintained daily roster adherence to maximize team productivity.
• Conducted weekly performance reviews and coaching sessions for agents to enhance service quality and drive improvement in identified areas.
• Coordinated project meetings to evaluate agent performance and implement necessary measures for enhancement.
• Updated and maintained process manuals in conjunction with managerial staff to ensure operational excellence.
• Designed and executed action plans based on performance trends to rectify defects and improve service quality.
• Led training initiatives and designed action plans to meet operational targets.
• Supported new hires during their transition phases from Pre-Learning Environments (PLE) to Nesting, and from Nesting to Production, facilitating smooth onboarding and integration.