Mar 2023 – Mar 2025 · 2 yrs · MENA - Saudi Arabia · Hybrid

• Managed Techstars investments in MENA from Sourcing to deal signed. (portfolio size 100+)
• Worked with 1000s of founders through the Riyadh Techstars Accelerator on:
• Due Diligence
• Investment readiness
• Business development and partnerships
• Developed new Business with potential partners and LPs for a regional fund

Dec 2022 – Mar 2023 · 3 mos · Riyadh, Saudi Arabia · On-site

• Managed the main stage content & speakers stream through @WorkshopX (The knowledge partner, contracted by Monshaat SA):
• Developed a 5 day agenda
• Curated topics and International and regional speakers/moderators (50+ thought leaders)
• Managed the website content for the event
• Managed the coordination of speakers logistics, media interviews, and side activities

Mar 2022 – Dec 2022 · 9 mos · Saudi Arabia · Hybrid

• Sourced deals across MENA (accelerator and direct tickets).
• Managed/improved LP reporting, deal memos/IC process, and portfolio/internal reports.
• Value creation; built a network of partners & VCs to support portcos (MENA + Global).
• Delivered sessions, worked with founders on fundraising/partnerships, supported Demo Day production.

Nov 2021 – Apr 2022 · 5 mos

Apr 2020 – Jan 2022 · 1 yr 9 mos

• Reporting to Chief Strategy Officer
• Responsibilities:
• Introducing relevant new scalable products to diversify company portfolio through EIR model, strategic Partnerships, and M&As.
• Talent management and resource allocation (Hiring, Market experts sessions).
• Responsible for new ventures progress and closely involved with "ventures" on technologies, tools, growth hacks, business development activities.
• Participates in identifying success metrics from idea to graduation with the designated venture board of advisors.

Sep 2018 – Jun 2020 · 1 yr 9 mos

• Work on achieving sales targets (7 figures)
• Contribute to scaling marketplace KPIs (retention, conversion, NPS, etc)
• Help shaping team values and increasing leadership within the team to help create an excellent place to work at by lead a group of leaders as a coach and mentor.
• Design compensation schemes (sales commissions).
• Collaborate with cross-functional leaders to create strategic and operational plans.
• Planning/creating detailed budgets and financial (or cost) projections with all peers, and drive a culture of responsible financial management.
• Provide market insights and help forming strategies.
• Maintain best practices for customer experience through working with all teams involved
• Work closely with different teams on new products/features/initiatives/opportunities to best shape and maintain customer experience, proactively identify opportunities for, and challenges to, growth and scaling.

Jan 2018 – Dec 2018 · 11 mos · Egypt

• Key Objectives and Achievements:
• Team restructure, capacity building, values setting.
• Product penetration, partnerships, services exploration.
• Help increasing leadership within team leaders and shape team values to help create an excellent place to work at.
• Collaborate with cross-functional leaders to create strategic and operational plans.
• Maintain best practices for customer experience through working with all teams involved

Jan 2016 – Dec 2017 · 1 yr 11 mos

• Driving clients' service experience towards achieving their "desired outcome".
• Provide day-to-day leadership for Account Management team of 20 members (including team leads/juniors), making sure each team member is achieving their daily, weekly, and monthly goals and targets.
• Coaching and conducting one-on-ones and performance appraisals.
• Work with cross functional teams (marketing, recruitment, product) around customer success initiatives to drive customers experience positively forward in all aspects.
• Serve as escalation point for customer issues and act as the first point of contact to help team members win challenging deals.
• Identify improvement areas that impact the customer experience and overall satisfaction.
• Produce monthly and quarterly team reporting as required.
• Achieve monthly team target.
• Maintaining team adherence to set of processes.
• Participate in developing sales business plans.
• Develop success plans for customers that outline their critical success factors
• Manage team NPS score for best outcome
• Setting workflows, processes, and overseeing new members hiring.
• Help in launching new LOBs and new initiatives aiming to strengthen market presence.

Apr 2015 – Dec 2015 · 8 mos

• Leading a team of 4 to achieve required targets, reporting to Operations Manager.
• Building industry knowledge through communication and research.
• Arranging and participating in face to face meetings with the customer.
• Ensuring that customer requests are responded to in an accurate and timely manner.
• Working with production support to ensure that future demands can be accommodated.
• Help the business meet sales and revenue goals.

Mar 2015 – Jun 2015 · 3 mos

• Besde being an account manager I helped in:
• Enhancing market presence/reach through acquiring new partnerships.
• Respond to incoming marketing related Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner
• Work closely with marketing team to identify common new business partners.
• Represent Wuzzuf at employment fairs, including round tables, speaking forums and new business events.
• Building industry knowledge through communication and research.

Oct 2014 – Mar 2015 · 5 mos

• Building long term relationships with existing, as well as, new clients.
• Building industry knowledge through communication and research.
• Arranging and participating in face to face meetings with the customer.
• Ensuring that customer requests are responded to in an accurate and timely manner.
• Working with production support to ensure that future demands can be accommodated.
• Help the business meet sales and revenue goals.
• Ensure that information posted on website is up to date, accurate and monitored.
• Assist in the production of external communications.
• Negotiation and planning for short and long term subscriptions.
• Develop creative solutions for existing clients, as well as pursue new clientele opportunities.
• Building partnerships, earning trust, managing pipeline, prospecting, networking, negotiating contract terms, and enhancing brand awareness.
• Identifying and developing new and existing accounts.
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account.
• Responds to all inquiries, cancellation requests, and sales requests within specified time frame.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
• Building market position by locating, developing, defining, negotiating, and closing business relationships.
• Locating and proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Produce and monitor accurate and clear forecasting.

Dec 2012 – Oct 2014 · 1 yr 10 mos

• Acting as escalation point for customers complaints.
• Following up on team attendance and punctuality.
• Coaching out-liars and provide daily sessions to improve performance.
• Conducting sales training.

Oct 2011 – Dec 2012 · 1 yr 2 mos

• Provide Continuous technical support via telephone and other electronic mediums for a limited product category.
• Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem.
• Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem.
• Deliver technical assistance relying on instruction and pre-established guidelines.
• Achieve and maintain to a performance standard. Including but not limited to; average handle time, call quality and customer satisfaction.
• Log all incoming calls and accurately complete case notes in the call tracking database.
• Search and retrieve data from various databases.
• Participate in training activities to maintain technical currency, and to broaden product knowledge .
• Extend contact to promote and sell products or services as required by assigned queue.