Avashya Dileep Roy

Business Development Executive

Chennai, Tamil Nadu, India4 yrs 10 mos experience

Key Highlights

Led successful omni-channel marketing campaigns.
Expert in data annotation for AI model training.
Strong background in customer success and team leadership.

Stackforce AI infers this person is a MarTech and AI specialist with a focus on customer success and data-driven strategies.

Contact

Skills

Core Skills

Data AnnotationCustomer SuccessTeam Leadership

Other Skills

Account ManagementAnalytical SkillsAnnotationClient ServicesCustomer ExperienceCustomer Relationship Management (CRM)Data EntryData MonitoringEmployee TrainingExploratory Data AnalysisLeadershipRoot Cause AnalysisTrainerTrainingfast typing

About

Driven by curiosity and a passion for problem-solving, I’ve built my career at the crossroads of data, customer experience, and team collaboration. With hands-on experience across diverse roles—from resolving customer issues at Amazon to leading omnichannel campaigns at Capillary Technologies, and now enhancing AI models through data annotation at Concord—I’ve learned to adapt, lead, and deliver impact in fast-paced environments. I’ve worked closely with global teams, led scrums, trained new joiners, and managed marketing initiatives that improved engagement and retention. Whether it’s coordinating loyalty programs or ensuring the quality of annotated data, I focus on precision, communication, and continuous improvement. Always eager to learn and grow, I enjoy connecting the dots between data and people to create smarter systems and better experiences.

Experience

Trisys express private limited

Business Development Manager

Nov 2025 – Present · 4 mos

Concord technologies

Data Annotator

Jul 2023 – May 2025 · 1 yr 10 mos · Chennai, Tamil Nadu, India · On-site

Served as Scrum Master, leading daily stand-ups, sprint planning, and retrospectives to ensure team alignment and
agile delivery.
Acted as a Data Ambassador, coordinating with cross-functional teams to gather business requirements and ensure
data transparency.
Performed image and text annotation using tools like LabelImg, LabelMe, and Labelmg to support machine learning
and AI model training.
Conducted Exploratory Data Analysis (EDA) to uncover patterns, trends, and anomalies in large datasets, enabling
data-driven decisions.
Carried out Root Cause Analysis (RCA) to identify and address issues in data quality or workflow gaps, driving
continuous improvement.
Ensured high-quality, consistent data labeling by following annotation standards across various projects.
Collaborated with different teams to align annotation efforts with project and ML objectives.
Maintained clear documentation of annotation processes, quality audits, and RCA outcomes for transparency and
efficiency.

Data AnnotationAnnotation

Capillary technologies

Customer Success Executive

May 2022 – May 2023 · 1 yr · Bengaluru, Karnataka, India · Hybrid

Ran successful (Omni-Channel) marketing campaigns for clients, resulting in a 40% increase in customer
engagement.
Collaborated with cross-functional teams to implement product enhancements based on customer feedback.
Identified key segmentation opportunities, boosting targeting accuracy and increasing customer engagement by
15%.
Served as a bridge between clients and internal teams, reducing customer inquiry resolution time by 20% across
MENA, SEA, and India regions.
Configured and managed a wide range of complex loyalty promotions, addressing diverse and challenging use cases,
achieving a 85% success rate in meeting campaign objectives.
Collaborated closely with the product team to communicate customer feedback, which influenced product
development and led to the launch of new features within a year.

Analytical SkillsCustomer Success

Amazon

2 roles

Interim Lead Trainer

Promoted

Aug 2021 – May 2022 · 9 mos · Coimbatore, Tamil Nadu, India · Hybrid

Trained and mentored new associates, equipping them with the skills necessary to handle customer inquiries, while
also providing support to customer service representatives in resolving complex cases.
Acted as the point of contact between operations and training teams, ensuring consistent knowledge transfer and
seamless process updates.
Reviewed team performance and identified skill gaps to provide the right training and help improve productivity.

Team LeadershipTrainer

Customer Service Associate

Sep 2020 – Aug 2021 · 11 mos · Coimbatore, Tamil Nadu, India · Hybrid

Managed and resolved troubleshooting issues for Indian and North American customers through various
communication channels, including phone, chat, and email, achieving a customer satisfaction rate of 90%.
Collaborated with internal teams to escalate and resolve complex issues efficiently, reducing average resolution
time.
Handled high-volume queries during peak seasons while maintaining quality and empathy in every interaction.