May 2024 – Present · 1 yr 10 mos

• Spearheaded operational strategy for a global sales intelligence firm serving 50+ enterprise clients across the US and EU.
• Streamlined cross-departmental workflows, increasing operational efficiency by 20% through process automation and resource optimization.
• Oversaw client delivery and retention efforts, improving satisfaction scores and reducing churn.
• Led a 30+ member operations team, driving accountability and performance through structured KPIs and coaching.
• Partnered with leadership on strategic initiatives, aligning operations to revenue goals and enabling consistent double-digit growth.
• Implemented data audits and analytics frameworks to ensure 98%+ accuracy in lead databases and CRM systems.

Apr 2023 – May 2024 · 1 yr 1 mo

• Directed day-to-day operations and resource planning, improving project delivery timelines by 15%.
• Strengthened client engagement and retention strategies, resulting in higher client satisfaction scores.
• Introduced structured performance reviews and training programs, boosting team productivity.
• Collaborated on product enhancement initiatives through regular data audits and process refinements.

May 2022 – Apr 2023 · 11 mos

• Oversaw multiple large-scale client programs, ensuring timely delivery within budget constraints.
• Defined program governance models to improve visibility and risk management across projects.
• Fostered collaboration across teams, optimizing resource utilization and workload balance.
• Implemented metrics-driven reporting to track performance and identify improvement areas.

May 2021 – May 2022 · 1 yr

• Led high-value client projects, reducing delivery cycle time by 12% through agile execution practices.
• Managed cross-functional teams and vendors to align project outcomes with business goals.
• Mentored junior managers, developing succession-ready leadership within the operations team.

May 2018 – Apr 2021 · 2 yrs 11 mos

• Transitioned from Associate PM to full PM role within 6 months, managing multiple client engagements.
• Created detailed project plans, timelines, and milestones to ensure successful project delivery.
• Drove stakeholder communication and conflict resolution to maintain strong client relationships.

Nov 2016 – Apr 2018 · 1 yr 5 mos

• Conducted business requirement analysis for enterprise clients, translating needs into actionable solutions.
• Facilitated workshops and stakeholder meetings to streamline project scoping and planning.
• Supported delivery teams by providing data-driven insights for process improvement.

Nov 2015 – Nov 2016 · 1 yr

• Conducted research and analysis to support lead generation and account intelligence functions.
• Ensured accuracy and integrity of large datasets through regular audits and QA checks.