Mar 2021 – Sep 2022 · 1 yr 6 mos · Ahmedabad, Gujarat, India

• Leading and Supervising Last Mile team and Warehouse team.
• Promote, execute, and evaluate operational plans.
• Fleet management (planning for vehicle requirement as per
• order count and vendor management)
• Route Plan analysis (Ensuring Zero % pendency left)
• Ensuring D+1 Orders fulfilment, Monitor and follow up upon
• pending orders and backlog status.
• Monitoring delivery Performance and implementing
• improvements.
• Achieved 95% delivery performance and reduce the return
• percentage by 5%.
• plan future capacity requirements
• produce regular reports and statistics on a daily, weekly and
• monthly basis.
• Reduce the Pilferage, shrinkage damages and inventory loss by
• 0.2% of total inventory value of 5cr.
• Designed and implemented the audit methodology and
• workflow to curb inventory loss due to internal frauds
• use space and mechanical handling equipment efficiently,
• making sure quality, budgetary targets and environmental
• objectives are met
• keep stock control systems up to date and make sure
• inventories are accurate
• interviewing and recruiting delivery agents, shopper’s and
• ensuring optimal manpower requirement with the support of Hr
• team.
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system

Apr 2020 – Oct 2020 · 6 mos

• Working as a part of project team to plan and implementing new
• initiates.
• Managed to handle the pan India satellite cities returns across 7 cities
• and 75+ micro distribution center’s
• Leading the PAN India Customer returns and leftover reduction initiatives.
• Reduced customer returns by 27% and reduced overall leftover by
• 42%.
• Liaising with cluster head for smooth operation.
• Clearing 4500+ return tickets and 100+Po’s/day
• Working on left over reduction and plan for ad-hoc sale.
• Planning for combination vehicle to reduce the cost of return
• vehicle

Mar 2019 – Oct 2020 · 1 yr 7 mos

• Execute and perform activities of the returns of distribution
• center.
• Monitor and coordinate with DC in-charge to achieve the
• objectives.
• Provide proactive communication and solution for issues to the
• Distribution centers
• Overseeing day-to-day operation of the delivery centers for
• multiple locations.
• Tracking performance of delivery center to achieve the on time
• delivery and services,
• Supervising staff Oversee employees in different stages of the
• delivery process, even though they may not be direct repartees.
• Brought less than 1% of inventory loss of the Distribution center’s
• Managing inventory, ensuring zero inventory left over in the
• system by creating returns Po’s
• Taken the initiative to implement the RFID process for returns
• losses.
• Liaising with multiple teams such as customer service recovery
• team, planning team, labor team for smooth operation
• Help the organization’s processes remain legally compliant.

Jun 2016 – Jun 2016 · 0 mo