Nikhilesh Saxena — Business Development Executive
Passionate about creating safe, compliant, and customer-centric digital ecosystems. Currently leading CX, Retention & BizOps at INDmoney, optimizing processes, enhancing user experience, and mitigating risks. Previously at FRND, I worked in Trust & Safety, ensuring platform integrity through content moderation and risk enforcement. Prior to that, I managed high-net-worth clients as a Relationship Manager at Axis Bank, delivering financial solutions and exceeding growth targets. With expertise in CX, risk management, and business operations, I thrive on driving strategic initiatives that enhance user trust, retention, and business growth.
Stackforce AI infers this person is a Customer Experience and Risk Management expert in the Fintech industry.
Location: Bengaluru, Karnataka, India
Experience: 4 yrs 3 mos
Skills
- Customer Experience
- Risk Management
- Trust And Safety
- Client Relations
- Sales Management
- Customer Service
- Relationship Management
Career Highlights
- Expert in optimizing customer experience and retention strategies.
- Proven track record in risk management and trust safety.
- Strong background in financial solutions for high-net-worth clients.
Work Experience
INDmoney
CX, Retention & Growth (1 yr)
FRND
BizOps (6 mos)
Axis Bank
Deputy Manager (7 mos)
Priority Relationship Manager Intern (1 mo)
Convowear
Relationship Manager (2 yrs 2 mos)
Education
MBA at Narsee Monjee Institute of Management Studies, Mumbai
Postgraduate Degree at NIIT University
Bachelor of Computer Applications at Barkatullah University, Bhopal
