Uttam Jha ๐Ÿ‡ฎ๐Ÿ‡ณ

DevOps Engineer

Hyderabad, Telangana, India8 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in enhancing Google Workspace security.
  • Developed incident management processes for abuse detection.
  • Strong analytical skills in data analysis and SQL.
Stackforce AI infers this person is a SaaS security specialist with expertise in user management and incident response.

Contact

Skills

Core Skills

Google WorkspaceCloud ComputingFraud DetectionIncident ManagementRisk AnalysisCommunication

Other Skills

Admin consoleChemistryCollabDNS ManagementData AnalysisDomain Name System (DNS)Email SecurityFunctional TestingGmail Account RecoveryGsuiteMathematicsMicrosoft AzurePhysicsPolicy UpdatesSQL

About

At Google Operations Center, my team and I enhance the Google Workspace environment, ensuring robust security and efficient user management. Our collaborative efforts focus on user account modifications, email security, and document sharing settings, maintaining compliance with strict data protection regulations. With a Bachelor's degree in Computer Science from Osmania University and Microsoft Azure certification, my foundational knowledge in technology is continually applied to safeguard Google's systems. Previously as a Senior Associate, I developed a specialized incident management process to address Google account abuse escalations. My analytical skills, bolstered by proficiency in SQL and data analysis, enabled me to significantly improve our abuse detection system. This role sharpened my communication skills, which are essential in conveying policy updates and conducting quality improvement sessions with frontline agents.

Experience

Google operations center

2 roles

Cloud Support Engineer

Nov 2023 โ€“ Present ยท 2 yrs 4 mos ยท Hyderabad, Telangana, India

Google WorkspaceCloud ComputingEmail SecurityTechnical Support

Senior Associate

Jul 2020 โ€“ Nov 2023 ยท 3 yrs 4 mos ยท Hyderabad, Telangana, India

  • My core task was to strengthen Google's abuse detection system and create a special end-point and incident management procedure to address any escalations of abuse resulting from Google accounts.
SQLData AnalysisFraud DetectionIncident Management

Genpact

Process Developer

May 2017 โ€“ Jun 2020 ยท 3 yrs 1 mo ยท Hyderabad, Telangana, India ยท Remote

  • Risk analysis of hijacked Gmail accounts. I was in charge of restoring hijacked Google accounts. My day to day responsibility was to audit all the cases worked by the frontline agents, communicating policy updates and conducting live audit sessions for bottom quartile to improve quality metrics.
Risk AnalysisCommunicationPolicy Updates

Education

Osmania University

Bachelor's degree โ€” Computer Science

Jan 2014 โ€“ Jan 2017

Telangana State Board of Intermediate Education

Jan 2012 โ€“ Jan 2014

Board of Secondary Education, Telangana (BSET)

Jan 2011 โ€“ Jan 2012

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