Feb 2021 – Dec 2024 · 3 yrs 10 mos

• Collaborate closely with clients to discern potential process enhancement and automation prospects, simultaneously defining process metrics and prerequisites for AI-powered Automation and Robotic Process Automation (RPA) initiatives.
• Assumed leadership of a dynamic team comprising process analysts, solution architects, and lead developers. Fostered an environment of empowerment and engagement to encourage exceptional performance.
• Orchestrated the complete life cycle of RPA initiatives, from conceptualization through architecture, design, coding, testing, and secure implementation.
• Proficiently identified and articulated intricate technical requirements, while ensuring the creation and upkeep of comprehensive solution documentation.

Aug 2020 – Feb 2021 · 6 mos

Feb 2019 – Aug 2023 · 4 yrs 6 mos · Guatemala, Guatemala City · Hybrid

• Led the development of new features, enhancements, and maintenance of the client's website front
• end.
• Proficiently hand-coded HTML5, CSS3, and JavaScript to ensure seamless user experience and optimal performance.
• WordPress development and provided ongoing support for the platform.
• Employed SEO strategies to enhance the website's visibility and search engine rankings.

Oct 2015 – Jun 2020 · 4 yrs 8 mos · Guatemala, Guatemala city

• We specialized in offering an extensive range of fashion-forward clothing designed exclusively for our female clientele. Our collection showcased the latest trends and styles, all available at affordable prices. Additionally, we extended our expertise by providing clothing merchandise to fellow competitors in the industry.

Feb 2013 – Oct 2015 · 2 yrs 8 mos · Guatemala, Guatemala city · On-site

• Led a team of 7 skilled educators, each specializing in various aspects of the English language. My role encompassed the design and execution of a comprehensive English-intensive program, resulting in an impressive 92% job placement rate for our graduates.
• Our impact extended beyond the classroom, as we trained and empowered students hailing from Guatemala, Mexico, Belize, El Salvador, Honduras, Nicaragua, Costa Rica, and Panama. Through full scholarships provided by our nonprofit organization, these students were equipped to excel as Customer Service Agents in English for prominent Call Centers across the Central American region. Noteworthy companies such as Xerox, Capgemini, Convergys, and others benefited from our graduates' exceptional skills.

Mar 2009 – May 2012 · 3 yrs 2 mos · Provo, Utah · Hybrid

• My professional journey has spanned talent acquisition, training, and sales across diverse sectors. I've successfully sealed contract sales in security and automation, catering to both residential and business needs. My expertise extends to solar energy systems, internet solutions, cloud storage, and cutting-edge IoT technology.
• An instrumental achievement was introducing the new company name, a pivotal step that paved the way for strategic marketing planning and expansive advertising initiatives across the entire continental U.S.

Mar 2002 – May 2004 · 2 yrs 2 mos · Greater Houston · On-site

• Provided comprehensive support to a team of more than 100 Electrical Engineers.
• Proficiently managed various tasks including AutoCAD design applications and plotter printing.
• Assumed responsibility for the oversight and maintenance of a robust LAN/WAN Microsoft Windows
• Server Network and Telecommunications infrastructure.
• Demonstrated expertise in computer hardware management, cybersecurity measures, and backup systems.
• Skillfully administered Citrix Enterprise server and storage systems to ensure seamless operations.
• Actively participated in delivering effective HelpDesk support for prompt issue resolution.

Oct 1998 – Nov 2001 · 3 yrs 1 mo · Syracuse, New York, United States · On-site

• Spearheaded the installation, configuration, and maintenance of LAN/WAN Microsoft Windows Servers, ensuring seamless operations.
• Managed MS SQL Server, MS Exchange server, IIS, FTP, File servers, DNS, and Active Directory for streamlined processes.
• Implemented process automation for streamlined invoice processing, improving efficiency and accuracy.