Aug 2020 – Sep 2022 · 2 yrs 1 mo

• Responsible for managing large projects worth >10Million GBP with critical and complex business problem.
• Closely working with multiple Senior stakeholders from legal, compliance, tax, operations and finance.
• Reviewing and accessing the business problem at hand and advising the product team regarding the relevant fix.
• Working towards building up the project redress strategy with stringent delivery timeframes.
• Preparing white papers to document the project strategy and advising on the approaches that can be undertaken which will benefit the bank.
• Drafting project Artefacts for each project phase like approach documents, project plans, Customer Journeys in VISIO, Project Log, TOR’s, checklists, project presentations.
• Setting up governance forums to track and update the progress of the project and seeking approvals.
• Responsible for leading and support a team of Project Managers & Business Analysts.

Jul 2018 – Jul 2020 · 2 yrs

• Responsible for identifying continuous initiatives for different business services (Senior leadership) and advising them with the relevant improvement opportunities available which would result in change in operations performance (cost, SLA’s and customer satisfaction).
• Driving agreed project initiative for different levers like Robotics Process Automation (RPA) / Operations Excellence /new process improvement initiatives, basis the cost benefit analysis resulting in capacity creation.
• Worked with leadership team and external consultants to drive OPEX implementation strategy across different business services, resulting in improving process efficiencies and delivering benefit of 25% cost benefit, against their baseline calculations.
• Responsible for Collaborating with senior leadership teams, across different locations.
• Worked with internal stakeholders and drive decisions to prioritizing and optimizing the project portfolio based on the P&L impact.
• Revisit projects post deployment on regular basis to validate business.
• As part of program written White Papers & case studies.
• Training & Certification
• ➢ Operation Excellence Foundation Level Certified by HSBC.
• ➢ Deployment consultant, accredited in collaboration of Gobeyond Partners UK and HSBC - SILVER.
• ➢ Green Belt trained.

May 2016 – Jun 2018 · 2 yrs 1 mo

• Managed a large team, handling critical and complex processes for UK Mortgage originations. Ensuring that the team continuously provides high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs).
• Planned daily capacity, based on projections and volume analysis & allocating/reallocating resources accordingly. Advising the management team about the Business recovery measures.
• Engaging with the team to ensure that the productivity and quality parameters are met. Identifying opportunities for process Improvements for making the customer journey better. Led end-to-end project delivery for the business service.
• Effectively Dealt with Attrition & their operational affects by mitigating identified Operational Risks.
• Ensuring compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.

Feb 2015 – May 2015 · 3 mos · New Delhi Area, India

• With my training at Tata Motors Ltd., the basic task was to understand the current Indirect Taxation System in India as it is one of the major sources of funds for the Indian Economy. And thereafter do a comprehensive study on the State and Central Sales Tax Laws for Commercial Vehicle Business Unit for Automobile Industry in India. Tata Motors Ltd., which is one of the major stakeholders in the Automobile industry, had given the platform to work and learn the applicability of the Central and State tax laws for various states in North India. Also, an opportunity to analyze GST and its impact after its introduction.
• They also gave me an opportunity to work as an Internal Tax Auditor.

Jun 2014 – Feb 2016 · 1 yr 8 mos · Hyderabad Area, India

• Masters of Business Administration - Major in Finance, with Minor in Operations.

Oct 2013 – May 2014 · 7 mos · India

• I was also a part of Campus Concord, which is a group established for fresher's. I have worked as a Campus Ambassador for freshers who join CSC. They were given all support / guidance which is required in the new organisation, it helped them in the transformation from campus to Corporate.

Oct 2012 – May 2014 · 1 yr 7 mos · India

• Worked as a supplier relationship manager, for a third party Vendor for CSC and managed 36 client companies utilizing vendor services via CSC.
• Review and analyzed the existing processes and advised process setup opportunities to work cohesively to address arising commercial matters relating to the specified accounts.
• Setup regular governance to track agreed activities, evaluate supplier performance against the agreed SLA’s and quality, ensuring that corrective actions are undertaken where performance is below target.
• Engaged in contract renewals and provide assistance in day to day operational issues, faced by our clients with the supplier.
• Identified process improvement opportunities and implemented to improve process efficiencies.
• Establish a monthly governance review with the supplier and evaluated the service performance, and the SLA.

Jul 2011 – Sep 2011 · 2 mos · New Delhi Area, India