Jul 2024 – Sep 2025 · 1 yr 2 mos · Chennai, Tamil Nadu, India · On-site

• I. Team Management
• 1. Lead and supervise: Lead the prestigious high rise residential site of 2600+ apartments & team of 350 staff members, including Asst managers, Shift Engineers, Supervisors maintenance staff, security personnel, and housekeeping staff.
• 2. Training and development: Identify training needs, organize training sessions, and ensure staff development.
• II. Facility Management
• 1. Maintenance and repairs: Oversee maintenance and repairs of the apartment complex, including transformers, STP, WTP, fire systems, lifts, swimming pool, gym, and parking areas.
• 2. Facility inspections: Conduct regular inspections to identify maintenance needs, safety hazards, and areas for improvement.
• 3. Vendor management: Coordinate with vendors, contractors, and service providers to ensure timely and quality delivery of services.
• III. Safety and Security
• 1. Safety protocols: Develop, implement, and enforce safety protocols, including emergency response plans, fire evacuation procedures, and first aid training.
• 2. Security management: Oversee security personnel, ensuring the safety and security of residents, staff, and visitors.
• IV. Resident Services
• 1. Resident relations: Foster positive relationships with residents, addressing their concerns, and resolving issues promptly.
• 2. Customer service: Ensure that all residents receive excellent customer service, responding to their queries, and resolving their complaints.
• V. Administrative Tasks
• 1. Budgeting and cost control: Manage budgets, track expenses, and implement cost-saving measures to optimize resource utilization.
• 2. Reporting and record-keeping: Prepare and submit regular reports to management, maintaining accurate records and performing administrative tasks as required.
• 3. Compliance and regulatory affairs: Ensure compliance with relevant laws, regulations, and industry standards, staying up-to-date with changes and updates.

Nov 2023 – Jun 2024 · 7 mos · Hyderabad, Telangana, India · On-site

• Daily Operations:
• ● Overseeing the day-to-day activities of the campus 24/7 ensuring that everything runs smoothly and according to plan.
• ● Administrative Management: Managing administrative tasks such as scheduling meetings, handling correspondence, and organizing files.
• ● Workflow Efficiency: Identifying areas where processes can be improved for greater efficiency and implementing changes accordingly.
• ● Interdepartmental Coordination: Working closely with different departments like housekeeping and Admin to ensure seamless communication and collaboration.
• ● Office Supplies and Equipment: Managing inventory and procurement of office supplies and equipment to support daily operations.
• ● Budget Management: Monitoring and managing the office budget, including expenses related to supplies, equipment, and other operational needs.
• ● Policy Implementation: Implementing and enforcing office policies and procedures to maintain consistency and compliance.
• ● Staff Management: Overseeing the recruitment, training, and performance management of office staff to ensure a skilled and motivated workforce.
• ● Problem-solving: Addressing any issues or conflicts that arise within the office and finding effective solutions to resolve them.
• ● Maintaining a Positive Work Environment: Creating and fostering a positive and productive work environment where employees feel supported and motivated.

Jan 2023 – Nov 2023 · 10 mos · On-site

• #Managing the Retirement community with Unconditional Love, Respect &
• Care.
• #Customer handling, grievance management
• #Prepare the Annual budget and share with Management & Resident's
• Welfare Association (RWA)
• #Ensure the billing is timely and collections
• #Overseeing financial reports and operational budgets
• #Effective delivery of promised services to the community
• #Emergency and basic medical support system management
• #Relationship management with local authorities and service providers
• #Interaction with Resident's association and information exchange
• #Estate rounds and upkeep of the property
• #Team Management including hiring and training
• #Managing observations and complaints
• #Effective response to and management of emergencies
• #Transport management, Housekeeping, Security and Horticulture
• management
• #Vendor management
• #Supervision of dining services
• #Resident Satisfaction through interaction and sharing of information
• #Implementation of company's core values
• #Reporting to senior management on key issues, implementations, constraints
• and proposals for continuing improvements
• #Timely Newsletters and communique
• #Asset Management, managing Annual Maintenance Contracts
• #Ownership of recreational and wellness activities for seniors
• #Implementation of processes and SOPs (Standard Operational Procedures)
• #Attending meetings with residents and management
• #All preventive maintenance activities
• #Data collection and management (resident/Next of Kin)
• #Legal compliance

Jan 2021 – Dec 2022 · 1 yr 11 mos · On-site

• Vendor Management & Liaison:
•  Vendor rapport, vendor performance analysing & Reconciliation.
•  New Vendor Sourcing, Negotiation, Purchase Order placing & Procurement.
•  Managing AMC, Work Order renewals, new Work Order framing & Work permits authorising.
•  Using performance analysing techniques to monitor and demonstrate achievement of
• Service Level Agreement (SLA) and to lead on improvement.
•  Maintaining good relationship & coordination with Government dept. like corporation office, EB, Police officials, Banks, Water & Sewage boards.
• Billing & Accounts:
•  Bill scrutinizing, Invoice processing, bill tracking & disbursement.
•  Petty cash handling & Budgeting Expenditures.
•  Collect, Analyse Expense data and prepare monthly Utility forecasts & Cost sheets.

Dec 2017 – Jan 2021 · 3 yrs 1 mo · Chennai, Tamil Nadu, India · On-site

• Office Maintenance, Attendance, Staff Welfare, Vehicle, Drivers & Energy Management, Site Activity, Cost Saving, IT Support, Security, Staffs Engagement, HR support, Onboarding, Training and Development
• Administration:
•  Making sure the building meets Healthy and Safety Standards and legal requirements.
•  Managing General Upkeep in the IT Buildings, Residential Apartments & Gated Communities up to
• the space of 8 Lakh Square feet area.
•  Planning, directing and coordinating essential central services such as Power resources, E-Security,
• Air conditioning, Reception, Security, Service Helpdesk, Vehicles & Drivers, Stationeries,
• Housekeeping, Pantry, Pest control, Mail room, Waste disposal and Recycling.
•  Responding appropriately to emergencies or urgent issues as they arise and dealing with the
• consequences and crisis situations on a 24/7 basis.
•  New office mobilising, Assets purchase, erection, settling office equipped & inauguration.
•  Lead daily facility operations, 5S implementation, MBWA and team mentoring.
• Human Resource Management:
•  Analysing Manpower requirements, Sourcing, Recruitment and Deployment.
•  Post recruitment formalities, Staff Induction, Training & prohibition period monitoring.
•  Employee engagement, Training & welfare activities.
•  Attendance, salary administration. & Exit Formalities.
•  Travel, Medical reimbursement, PF, Staff queries & Leave Endorsements.
•  Preparing Monthly, Quarterly & Annual Goal Settings – Evaluation of Goal Measures,
• Documentation, Appraisal processing with HR team.

Feb 2017 – Dec 2017 · 10 mos · Chennai, Tamil Nadu, India

• Responsibilities:
•  Overall In charge for the Operations & Facilities Management.
•  Managing progressive relationship with Clients, Customers & service providers.
•  Planning for future development in line with Strategic Business objectives.
•  Generating Monthly reports and Minutes of Meetings.
•  Planning best allocation and utilisation of Space & Resources.

Dec 2015 – Feb 2017 · 1 yr 2 mos · SBO, Chennai, India · On-site

• Responsibilities:
•  Carry out the Technical Activities inside the Premises.
•  Monitoring the Parameters in UPS panels & Consumptions of Energy, BTU Meters.
•  Daily Meeting room arrangements like stationeries, Polycom and AV support.
•  Visitor and Vendor management inside the premises.
•  Scheduling & Coordinating with Transport team during client visits.
•  Monitoring the Elevators and rescuing in Emergencies.
•  Rectifying the Access related Problems and analysing Access & CCTV logs.
•  Verify & checking the work permit system for all Hot works and Height works.
•  Identifying unsafe conditions, near misses and find out the cause and rectifying the same.
•  Training the mock drills & HSSE meetings and coordinating during emergencies.
•  Conducting Tool Box Meetings daily during shifts.