Jan 2023 – Dec 2023 · 11 mos · Greater Bengaluru Area · Hybrid

• 1. Launched revenue features for US Stocks such as facilitation fee, monetising outward remittances. Worked with internal Payments and Finance teams and external banking partners to build split payments and invoicing systems. Ran customer interviews and A/B tests to arrive at optimal pricing structure while maintaining conversion funnels and growing remittance volumes. Grew pod revenue by xx %
• 2. Liaised with external broker partners to build Extended Hours trading, allowing Indian customers to trade the US markets in the day. Negotiated with broker partners, revamped trading screens to enable brokerage visibility and saw through a phased Go-to market. Grew trading volumes by xx%
• 3. Spearheaded marketing efforts and communications strategy to communicate impending TCS rule change deadlines to power user base. Oversaw the largest single day in terms of remittance volumes in company history. Achieved 150% of outward remittance targets.
• 4. Worked with data science team to build a robust dollar demand prediction model that could account for both long term and short term trends in remittance volumes. Integrated this model in internal dollar booking tool used by Finance team. Defined SOPs for seamless operations and reconciliations with external banking partner.
• 5. Owned user onboarding and activation charter for new hero product- INDStocks. Worked closely with KYC and Onboarding, marketing and growth teams to identify high value user cohorts. Built a catalogue focussed on familiarity and affordability to help users place their 1st trade on the platform. Several failures and tough days but greatest learning experience of my career. Improved Demat to traded metric by yy%
• 6. Fell in love with product management and owning outcomes

May 2022 – Jan 2023 · 8 mos

• PM for new carrier, new ship method, label,manifest and routing changes and launches, enabling carriers to onboard quickly to Amazon Shipping services.
• Launched X new carriers and ship methods with combined annual shipment volume of xxM

Nov 2021 – May 2022 · 6 mos

• Driving defect identification and process improvement through data analytics in Amazon Customer Service

Oct 2019 – Nov 2021 · 2 yrs 1 mo

• Worked with product and tech teams to fix defects in customer service systems and processes and up-stream and downstream systems. Leveraged data analytics, stakeholder management and process improvement methodologies to deliver $10M in cost reduction in a $50M program. Promoted to L5 Program Manager in November 2021
• Received the following awards
• 1) Business Enabler Award Q1 2020
• 2) Jedi of the Quarter Award Q3 2021
• 3) ACE'd it award for best project Q3 2021

Oct 2018 – Sep 2019 · 11 mos

• Liaised directly with clients and full-stack tech teams to translate client needs into working product features. Built custom web analytics dashboards for global FMCG giants to track manufacturer performance across markets and brands, with overall project worth of $400K. Used SQL and Tableau to automate data sanity checks and reduced data quality check time requirements from 5 to 2 working days.

Apr 2018 – Oct 2018 · 6 mos

Jun 2017 – Apr 2018 · 10 mos