M M Islam Hridoy — Operations Associate
At Banglalink, the focus is on enhancing customer experience by analyzing and refining customer journeys, simplifying processes, and crafting strategies that align with organizational goals and customer-centric values. Contributions aim to streamline service improvements and ensure the highest levels of customer satisfaction. Currently pursuing an MS in Data Science and Analytics at East West University, academic knowledge is being integrated into professional responsibilities to drive data-driven solutions. The aim is to merge expertise in customer experience management with analytics to optimize operations and drive impactful business outcomes.
Stackforce AI infers this person is a Customer Experience and Product Management professional in the SaaS industry.
Location: Mirpur, Dhaka, Bangladesh
Experience: 6 yrs 5 mos
Skills
- Customer Experience Management
- Product Management
- Product Development
- Product Strategy
- Communication
Career Highlights
- Expert in customer experience management and analytics.
- Led significant product development initiatives in SaaS.
- Strong background in cross-functional team collaboration.
Work Experience
banglalink
Customer Journey and Experience Senior Executive (8 mos)
BizSailor Ltd.
Product Consultant (5 mos)
Airwork AI
Product Manager (2 yrs 9 mos)
banglalink
CJnE Intern - Customer Experience & Service (3 mos)
Campus Ambassador (11 mos)
Army IBA Business and Leadership Club
Vice President (External) (10 mos)
General Secretary (1 yr 1 mo)
Active Member (11 mos)
Horkra
Social Media Marketing Intern (3 mos)
Education
MS in Data Science and Analytics at East West University
Bachelor of Business Administration - BBA at Army Institute of Business Administration - Army IBA, Savar
HSC at Dhaka Commerce College
SSC at Zirabo Cantonment Public School and College