M M Islam Hridoy

Operations Associate

Mirpur, Dhaka, Bangladesh6 yrs 5 mos experience

Key Highlights

  • Expert in customer experience management and analytics.
  • Led significant product development initiatives in SaaS.
  • Strong background in cross-functional team collaboration.
Stackforce AI infers this person is a Customer Experience and Product Management professional in the SaaS industry.

Contact

Skills

Core Skills

Customer Experience ManagementProduct ManagementProduct DevelopmentProduct StrategyCommunication

Other Skills

Adobe Creative SuiteAdobe IllustratorAdobe PhotoshopAgile MethodologiesB2B MarketingBusiness Case PreparationBusiness DevelopmentBusiness-to-Business (B2B)Consumer ProductsContent MarketingCross-functional Team LeadershipCustomer ExperienceCustomer Experience AnalysisCustomer Experience DesignDecision-Making

About

At Banglalink, the focus is on enhancing customer experience by analyzing and refining customer journeys, simplifying processes, and crafting strategies that align with organizational goals and customer-centric values. Contributions aim to streamline service improvements and ensure the highest levels of customer satisfaction. Currently pursuing an MS in Data Science and Analytics at East West University, academic knowledge is being integrated into professional responsibilities to drive data-driven solutions. The aim is to merge expertise in customer experience management with analytics to optimize operations and drive impactful business outcomes.

Experience

6 yrs 5 mos
Total Experience
2 yrs 2 mos
Average Tenure
8 mos
Current Experience

Banglalink

Customer Journey and Experience Senior Executive

Sep 2025Present · 8 mos · On-site

Customer ExperienceCustomer Experience ManagementCustomer Experience AnalysisCustomer Experience Design

Bizsailor ltd.

Product Consultant

Mar 2025Aug 2025 · 5 mos · Dhaka, Bangladesh · Remote

  • Contributed to the enhancement of ERP, SMS, food delivery, and POS tools to optimize operational efficiency.
  • Assisted in integrating AI-based solutions, improving system functionality and user experience.
  • Collaborated with cross-functional teams to identify user needs and implement effective product improvements.
Consumer ProductsUser Experience (UX)Product AnalysisProduct Management

Airwork ai

Product Manager

May 2022Feb 2025 · 2 yrs 9 mos · Dhaka, Bangladesh · Hybrid

  • Airwork AI (Remotely Technologies Inc.) / Dhaka (Hybrid) / May 2022 – Present
  • At Airwork, a company dedicated to connecting the world's most underrated
  • engineers with ambitious companies, as a product manager at Airwork AI, I have:
  • Led AI-powered feature development, increasing automated coding test
  • executions 10x, saving 5+ hours per test.
  • Conducted competitive market analysis to refine user onboarding, reducing
  • signup time from 18 minutes to 5 minutes.
  • Managed product requirement documentation for cross-functional teams,
  • launching 5+ key features.
  • Designed a dashboard for talent management, improving decision-making and
  • reducing lead time by 3x.
  • Developed a no-code MVP and executed a go-to-market strategy for a
  • recruitment automation tool.
Product RequirementsProduct ManagementProduct ServiceCross-functional Team LeadershipBusiness-to-Business (B2B)Product Launch+20

Banglalink

2 roles

CJnE Intern - Customer Experience & Service

Promoted

Jan 2022Apr 2022 · 3 mos

  • I contributed as a Customer Journey and Experience - Intern at Customer Experience & Service. During this period, I got exposed to many opportunities that helped me grow as a professional individual. At Banglalink I ;
  • Worked on the improvement of customer engagement on digital platforms of Banglalink
  • Analyzed and provided solutions to improve the customer journey in MyBL App, Eshop & Orange club
  • Conducted weekly product health check-ups, market pulse analysis, User Acceptance Testing & customer experience monitoring
  • Contributed to developing new products & services from a customer's journey perspective.
CommunicationBusiness Case PreparationMicrosoft OfficePresentationsDecision-MakingCustomer Experience Management

Campus Ambassador

Apr 2021Mar 2022 · 11 mos

  • From 2021 to 2022 as a Campus Ambassador
  • Organized 8+ events on Campus mostly virtually.
  • More than 1200+ students participated / engaged with Banglalink
  • Collaborated with 4 Clubs of the university
  • Got featured in a music video
  • Completed Digirevolution 1.0
  • and many more things that created a bridge between Army IBA and banglalink .
CommunicationPresentations

Army iba business and leadership club

3 roles

Vice President (External)

Mar 2021Jan 2022 · 10 mos

  • I have been working in BLC for the last 2 years. I have undertaken several roles now it's time to leave my marks by having an impact in this amazing club. Hope I can create a change and make the best use of the post.
Microsoft OfficePresentations

General Secretary

Promoted

Jan 2020Feb 2021 · 1 yr 1 mo

  • After being elected as the General Secretary of Army IBA Business and Leadership Club, I have to maintain all work, meeting, planning of events, execution of events and keep all records and documents of budgets. I also am required to execute member development programs and execute them smoothly and take reports on all correspondence.

Active Member

Feb 2019Jan 2020 · 11 mos

  • Army IBA Business & leadership Club is one of the most prominent clubs of Army Institute of Business Administration, Savar Cantonment. It was established on 11th August 2015. Army IBA BLC focuses on enriching leadership context among the students of Army IBA with professional skills in order to excel in professional life.
  • I was one of the active members of this and worked in several roles in each program that were organized by BLC

Horkra

Social Media Marketing Intern

Sep 2018Dec 2018 · 3 mos · Dhaka

Education

East West University

MS in Data Science and Analytics

Jun 2023Dec 2024

Army Institute of Business Administration - Army IBA, Savar

Bachelor of Business Administration - BBA

Jan 2018Jan 2022

Dhaka Commerce College

HSC

Jan 2015Jan 2017

Zirabo Cantonment Public School and College

SSC — Business Studies

Jan 2010Jan 2015

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