Nidhi Singh

CEO

Bengaluru, Karnataka, India15 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in customer service management.
Expertise in enhancing customer experience and satisfaction.
Strong background in continuous improvement initiatives.

Stackforce AI infers this person is a Customer Service and Experience Leader in the SaaS industry.

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Skills

Core Skills

Customer Service ManagementTeam LeadershipCustomer SatisfactionCustomer ExperienceProcess Improvement

Other Skills

Customer ServiceCustomer Satisfaction (CSAT)Continuous ImprovementCustomer Satisfaction ResearchCustomer Service OperationsCustomer Experience ManagementCustomer SupportCustomer Service TrainingTeam BuildingTeamworkCoachingTeam SpiritPerformance ReportingTeam ManagementLeadership

Experience

15 yrs 9 mos

Total Experience

9 yrs

Average Tenure

13 yrs 7 mos

Current Experience

Citrix systems india p limited

Team Lead

Nov 2019 – Present · 6 yrs 5 mos · India

Customer ServiceCustomer Service ManagementTeam Leadership

Cloud software group

Team Lead

Oct 2012 – Mar 2024 · 11 yrs 5 mos

Customer ExperienceContinuous ImprovementProcess Improvement

Cirtix

system administrator

Sep 2012 – Present · 13 yrs 7 mos

Customer Satisfaction (CSAT)Customer Satisfaction

Ibm

Remote Engg

Jul 2010 – Sep 2012 · 2 yrs 2 mos

Education

NTTF

Diploma — Comp Engg

Jan 2008 – Jan 2010

Valley View School

BCA

Jan 1991 – Jan 2006

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