Jul 2023 – Sep 2024 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Leading diverse teams of 60+ professionals, including Sales team, Analysts, and Tech experts, to strategically propel the dealership and Real Estate business forward.
• Managed a network of 650+ dealerships to generate ₹1.12cr average monthly revenue from 75,000 FASTag sales.
• Spearheaded and scaled the ‘Fuel Voucher’ product by 22X within the Dealer universe, optimizing the user journey, establishing a robust support system, and defining user benefits, leading to a monthly average growth of 54%.
• Conceptualized and designed a unique onboarding and installation flow in the Fusion app, specifically designed for the newly introduced distribution channel model in the Apartments vertical.
• Achieving a 25% reduction in Turnaround Time (TAT) for the Key Area Manager (KAM)support team, timely resolution of customer tickets, and swift handling of escalated concerns in NCD.
• Outperformed past sales numbers and collections records for Fastags, culminating in the attainment of the highest figures ever documented during the last quarter of 2023 (NCD).
• Designed and implemented an operations flow for a new distribution model, enabling early adoption by 6 distributors in 5 different states.
• Launched a Test Drive lead product leveraging active Park+ app users, established lead verification to boost conversion, and secured early adoption by 20 major metropolitan dealerships.
• Project: Marquee Site Acquisition- Achieved 100% target completion.

Aug 2022 – Jun 2023 · 10 mos · Toronto, Ontario, Canada · On-site

• Coordinating the LD planning with SIRVA govt. to create and plan trips for long-distance drivers along with Import/Export shipments to ensure trucks are economically loaded.
• Consistently preparing paperwork from different SIRVA portals and driver packages for each shipment, ensuring that the driver leaves for the trip with complete paperwork.
• For all moves dispatched to Lewis Movers by SIRVA, checking with agents/bookers to ensure collection of payment while working to coordinate all the moves.
• Successfully creating Removal plans on Moveware, adding all details from SIRVA/Mosys, while also updating the RP’s during the lifecycle of the move.
• Effectively reviewing, completing, and uploading post-delivery paperwork to govt. base. Ensuring that the company gets paid for performed services.
• Revenue/Mile Project- Worked together with the operations manager to create a revenue/mile calculation standard for Tippet Richardson with SIRVA that helped develop a better understanding of profit, loss, and expense of each trip that led to minimizing the company losses by roughly 15%.
• Vehicle Maintenance Tracker- Created and maintained a database of all the company trucks, trailers, and chassis units to increase the reliability of their records. Led to minimising of losses through effectively flagging and reporting all the unserved/pending units based on their kms and time of service.
• Orientation Project- Created a complete orientation package for new drivers and helpers to onboard them into the company and help them understand their roles and responsibilities during the lifecycle of a move.
• Effectively responding to all queries, providing required and necessary information to customers, different agencies, and the base.
• Handling all tasks, jobs, ad-hoc projects, and related assignments for management as required.

Oct 2021 – Aug 2022 · 10 mos · North York, Ontario, Canada

• Consistently assisting the manager in inventory management by organizing and stocking products in the store.
• Successfully opening and allocating products from direct shipments into designated product zones.
• Demonstrating knowledge about products to assist customers and guide them for relevant products in the store.
• Actively working as an experienced cashier to cash out purchases from the store.
• Responsibly resolving any mishaps and addressing the concerns of the floor manager.
• Effectively anticipated the seasonal needs of customers by improving the stock requirements on the store floor.

Jul 2018 – Aug 2018 · 1 mo · Delhi, India

• Managed end-to-end resume building processes.
• Onboarded and trained new hires to create resumes tailored to job requirements, enhancing candidate placement success.

May 2018 – Jun 2018 · 1 mo · Dadri, Uttar Pradesh, India

• Learning about the Boiler Maintenance Department