Mar 2018 – Feb 2019 · 11 mos · Faridabad, Haryana, India

• Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.
• Designing quality sales training programs within budget limitations.
• Evaluating strengths and weaknesses to identify training needs.
• Scheduling individual and team training plans on a regular basis.
• Oversee training material and suggest improvements
• Evaluate sales team performance to ensure incorporation of taught techniques.
• Create an open-communication climate and gather team members’ preferences for potential training
• Determines training needs by travelling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes sales training and organization mission by completing related results as needed.

Oct 2017 – Feb 2018 · 4 mos · South Delhi, India

• Responsible for promoting and marketing products to Elite Clients. Managing a set portfolio of customers with robust follow up.
• Assist in formulating and implementing business strategies in achieving the business goals and sales targets of the company.
• Manage and develop a portfolio with an aim to deepen and broaden relationships with our clients
• Achieve various individual business targets and contribute to the team performance.
• Conduct regular review and take proactive measures to ensure credit quality.
• Cross-sell a full range of matrimonial services.
• Provide guidance, coaching, and support to junior members Qualifications.
• Cultivate and establish long term relationship with existing & potential clients.
• Working closely with specialists to cater and provide tailor-made solution client needs.
• Provide analysis of market information/data and to communicate with other line managers on the market competitiveness.

Sep 2016 – Sep 2017 · 1 yr · Greater Delhi Area

• Leadership objectives are a critical point of reference in aligning and achieving an organizational purpose.
• Align decisions and actions with an organization's core values.
• Assisted team Leader in handling team members. Responded to agents issues in a professional, timely manner.
• Deliver Sales Training to New Hire.
• Improve overall conversion for Sales on the floor
• Integrate with Operations, Training and Quality to work on targeted Sales Training Capsules
• Bottom Quartile Management of Sales agents to improve their conversion and revenue
• Sales Content and Module creation.
• Loop in the top defects into the training content.

Feb 2012 – Aug 2016 · 4 yrs 6 mos · Okhla Phase - 1 , New Delhi

• The objective of On-Job Training programme being to help new hires transition from OJT to Operations seamlessly. In the OJT, we will judge the Educational Counsellor on the various aspects of selling.
• Provide complete information & training to all new Educational counsellor like OJT Parameters, Admin and Vicidial Login procedure , Explain Client Assignment/Disposition process, Client data fetching procedure , Expectation setting to been done on punctuality, mobile usage, on time login, break adherence and week offs.
• Maintained a high level of professionalism and confidentiality.
• Assisted team members with questions or concerns. Responded to team member issues in a professional, timely manner.
• Sound knowledge of sales technique, customer service and tactics.
• Ensured that every team members had a friendly and memorable experience in On-Job Training Department.
• Drive sales,service and selling awareness and understanding through individual sales and maintain minimum sales goals.
• Demonstrated a pleasant and professional work ethic, outstanding organizational skills, keen attention to detail and the ability to prioritize tasks on a daily basis.
• Responsible for maintaining relationship with clients to generate business.
• Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques.
• Approach new and existing client for fresh revenue generation.
• Responsible for revenue generation and meeting the sales target monthly basis.
• Handling client’s grievances and ensure speedy resolutions of queries and grievances to maximize clients satisfaction level.
• Maintain complete records for attendance, data points for dailing and personnel transactions such as hires, terminations, leave of absence.
• Review self sales performance with a view to improve it

Nov 2011 – Feb 2012 · 3 mos · New Delhi, Delhi, India

Dec 2006 – Oct 2011 · 4 yrs 10 mos · Noida, Uttar Pradesh, India

• Identify business opportunities and target markets.
• Make cold calls to new and existing customers to explore business opportunities.
• Identify each potential customer’s needs.
• Develop new opportunities and close existing ones.
• Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques.
• Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call
• Generate product or service interest for customers by providing them benefits information.
• Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected
• Research market trends and products.
• Challenge objections in order to get the customer to buy a product.
• Prepare sales reports by analyzing and summarizing information.
• Followed up with customers until all issues were resolved.
• Review self sales performance with a view to improve it.
• Respond to incoming sales calls and are expected to perform follow up calls and perform cold calling activities as well.
• Determine customers’ needs and provide them with possible business solutions
• Handle inbound calls and provide callers with product and service information